I have a zte zmax pro and it has been doing this for about 3 days now. I have used wired headphones and most of the sound goes to one side and the other side sounds more quiet. I used Bluetooth headphones and the same happened, but then I tried them on other phones and they sound just fine. My phone doesn't have sound balance setting or the option to change from mono to stereo or vice versa. Someone please help me.