YourMobileGuru
Formerly VZWRocks
Gives me another reason to axe Verizon. Last year I let them talk me out of a one year contract because I was told I could get a new phone 'every year.' Which turned out to be a lie. Since my company gets an AT&T discount perhaps I'll find them a more reliable business to deal with. Axing someone for the reason you specify in this economy is low.
Sent from my DROID X
As someone who works for an Indirect retailer selling both Verizon and AT&T I can assure you AT&T is every bit as paranoid about internal information as Verizon, in fact in my experience it is more so.
And as for upgrades (in both my own personal experience and what I have seen with customers), AT&T is not flexible at all when it comes to upgrades, however Verizon is if you ask nicely and talk to the right person.
Once upon a time in individual plan or the PRIMARY LINE on a family share plan was eligible for an early upgrade every year but yes that has been discontinued. Accounts which were eligible SHOULD still be able to take advantage of it one more time.