1. gottria's Avatar
    Called Sprint today to have my Note 5 and S5 domestically unlocked, got no resistance and agent said it will be 24 to 48 hours till it goes through. Now my question is will I get an alert on the phones that it it done? Is it automatic or will I get some code or something?
    10-06-2016 09:49 PM
  2. ttwiitch's Avatar
    You just plainly asked for them to be unlocked, or u had to give a reason?
    10-06-2016 09:51 PM
  3. cerob's Avatar
    Called Sprint today to have my Note 5 and S5 domestically unlocked, got no resistance and agent said it will be 24 to 48 hours till it goes through. Now my question is will I get an alert on the phones that it it done? Is it automatic or will I get some code or something?
    You will need to call back after 48 hours to ensure that it was successfully unlocked, you will not get any notification that it has been unlocked, other than calling back in and confirming it.

    Also if they actually submitted the request, they should have provided you with a ticket or reference number for the request.
    10-06-2016 11:54 PM
  4. cerob's Avatar
    You just plainly asked for them to be unlocked, or u had to give a reason?
    All you really need to do is request it, then the agent has to make sure that the phone meets the necessary requirements to be unlocked.
    10-06-2016 11:55 PM
  5. gottria's Avatar
    I did get reference numbers for both unlocks, the note 5 and S5. Told them we will be upgrading and the old phones will be given to family members on AT&T.
    cerob likes this.
    10-07-2016 12:13 AM
  6. cerob's Avatar
    So I would call care back after 48 hours to have them check the unlock requests and if they have not been processed, escalate the call to a supervisor.
    10-08-2016 12:54 PM
  7. gottria's Avatar
    CAll back anda got it unlocked, no more invalid sim when I use my AT&T sim. Programmed in the AT&T APN and still not getting mobile data. But It's unlocked.
    cerob likes this.
    10-09-2016 11:13 AM
  8. cerob's Avatar
    Try updating the profile on the phones. If necessary fully retrovision the carrier services by dialing##72786# in phone dialer. This should clear out any Sprint programming in the device and trigger phone to reboot and go through hands free activation again and program and provision with services from new carrier
    10-09-2016 11:49 AM
  9. gottria's Avatar
    Thanks, I did get a bit farther this time using the ##72786# but still no go. It says it activated, updated PRL, and then crashes when it's reporting the firmware version to the server. I still have a week left on my Sprint line so I'm not fully ready to port my number over yet to this AT&T line, but I can tell you I get full bars in the back room of my house where Sprint gets 1-2.
    cerob likes this.
    10-09-2016 07:25 PM
  10. ttwiitch's Avatar
    Thanks, I did get a bit farther this time using the ##72786# but still no go. It says it activated, updated PRL, and then crashes when it's reporting the firmware version to the server. I still have a week left on my Sprint line so I'm not fully ready to port my number over yet to this AT&T line, but I can tell you I get full bars in the back room of my house where Sprint gets 1-2.
    Bars mean nothing really, it's all dependant on which band you're on. On my wife's iPhone 6s, With 2 bars she pulls 70-90mbps on b41.
    10-10-2016 08:56 AM
  11. Almeuit's Avatar
    Bars aren't a good signal indicator due to each phone calculating them differently. Always check the actual -dBm signal for the true signal strength.
    cerob likes this.
    10-10-2016 04:21 PM

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