1. roumieh2000's Avatar
    I have this problem of an app on my phone that is not connecting to internet in our office network although other applications are working fine and other devices are connecting on the same network and able to use the same software with no issues except this one.

    How can I know what might be affecting the connectivity of the application on my device, either from settings or through some software..
    01-09-2021 11:22 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! It's possible the office wi-fi network has a firewall that blocks certain kinds of traffic like for that app. Ask your office IT department about it.

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    Laura Knotek likes this.
    01-09-2021 11:28 PM
  3. roumieh2000's Avatar
    Welcome to Android Central! It's possible the office wi-fi network has a firewall that blocks certain kinds of traffic like for that app. Ask your office IT department about it.

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    Thanks for the reply, however i mentioned that other devices are connected on the same network so if firewall is blocking any traffic it would affect the others.

    I am asking about settings that could cause such behavior on the Android device.
    01-10-2021 11:25 PM
  4. B. Diddy's Avatar
    Oh, so you're saying this ToTok app works on other devices on the office network? Is there a setting in the app that prefers mobile data over wi-fi (or vice-versa)?

    Is this a work phone issued by your workplace, or one you bought yourself?
    01-11-2021 12:15 AM
  5. mustang7757's Avatar
    Thanks for the reply, however i mentioned that other devices are connected on the same network so if firewall is blocking any traffic it would affect the others.

    I am asking about settings that could cause such behavior on the Android device.
    Hi, welcome to AC!
    What's the name of the app ?

    Edit: just seen tiktok
    Laura Knotek likes this.
    01-11-2021 12:16 AM
  6. mustang7757's Avatar
    Long press that app tap info and check any restrictions , or uninstall and reinstall
    Laura Knotek likes this.
    01-11-2021 12:29 AM
  7. roumieh2000's Avatar
    Oh, so you're saying this ToTok app works on other devices on the office network? Is there a setting in the app that prefers mobile data over wi-fi (or vice-versa)?

    Is this a work phone issued by your workplace, or one you bought yourself?
    There no setting to prefer one over another (Wifi and mobile data), phone is a personal one and not issued by the workplace.
    01-11-2021 02:49 AM
  8. roumieh2000's Avatar
    Hi, welcome to AC!
    What's the name of the app ?

    Edit: just seen tiktok
    It is Totok not Tiktok..
    https://totok.ai/
    01-11-2021 02:49 AM
  9. mustang7757's Avatar
    It is Totok not Tiktok..
    https://totok.ai/
    Ahh thanks , video call app I see , I noticed in the play store first review person having connection issues. Might need a update or email to the dev , but you can try what I mentioned especially Uninstall the reinstall.
    01-11-2021 08:38 AM
  10. roumieh2000's Avatar
    Ahh thanks , video call app I see , I noticed in the play store first review person having connection issues. Might need a update or email to the dev , but you can try what I mentioned especially Uninstall the reinstall.
    I did an update before uninstalling and reinstalling it but it didn't help. I will try to go for uninstalling and reinstalling option.
    mustang7757 likes this.
    01-11-2021 11:24 PM
  11. mustang7757's Avatar
    I did an update before uninstalling and reinstalling it but it didn't help. I will try to go for uninstalling and reinstalling option.
    Ok let me know
    01-11-2021 11:31 PM
  12. roumieh2000's Avatar
    I did an update before uninstalling and reinstalling it but it didn't help. I will try to go for uninstalling and reinstalling option.
    Just did with no luck, it will still work on data but not this wifi in particular..
    01-12-2021 12:34 AM
  13. mustang7757's Avatar
    Just did with no luck, it will still work on data but not this wifi in particular..
    Maybe send a email to the developer of the app , make sure your not using any VPN to cause conflict.
    01-12-2021 09:22 AM
  14. roumieh2000's Avatar
    Maybe send a email to the developer of the app , make sure your not using any VPN to cause conflict.
    We discovered some interesting facts,

    The device that is having the issue is a European model intended to be sold in EU but ended up in EMEA and was attempting to initiate communication using different IP list.

    We informed the developers and they provided some ip addresses to whitelist and it worked.

    Thanks for being patient to get this solved.
    mustang7757 and B. Diddy like this.
    01-13-2021 02:22 AM
  15. Kizzy Catwoman's Avatar
    Thanks for the information. It may help someone else.
    01-13-2021 05:43 AM
  16. mustang7757's Avatar
    We discovered some interesting facts,

    The device that is having the issue is a European model intended to be sold in EU but ended up in EMEA and was attempting to initiate communication using different IP list.

    We informed the developers and they provided some ip addresses to whitelist and it worked.

    Thanks for being patient to get this solved.
    Glad to hear this , thank you for solution, Your Welcome!
    01-13-2021 10:53 AM

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