Hi All, first post on these forums.
I ordered an Otterbox on Saturday for my Galaxy Note 2, and immediately after ordering i received an email confirming receipt of my order and confirming the order no.
I then went to that email on Wednesday evening and see a hyperlink for 'check your order status'.
I followed this link, typed in my order no., surname, and postcode, but it couldn't find my order.
I then sent an email to their customer service department and received a quick response within an hour which basically said 'I'm very sorry to hear that you had not been updated already on the progress of your order. I did some searching and was not able to find any orders under your name. When you placed the order, did you receive a confirmation email with an order number? Thanks, have a nice day!
Two things smell regarding the above, firstly i had already advised them on the email form that i had received an email confirmation, and secondly i had to quote the Order No. on the email form so he's asking me to confirm two things that i have already confirmed at the start.
So, i emailed him straight back, confirming the order no. and i had received an email, and i also forwarded a copy of the email i received back to him, and also sent another email via their Support email page, however to date i haven't received a response since....
The money has been taken out of my bank account, so my question is has anybody else experienced any similar issues?
The main reason i ordered directly from Otterbox was because i didn't want to risk not getting the item or getting a fake Otterbox, but i must admit i now wish i had ordered from Ebay or Amazon......
The only option i now have is to phone them (an international call rate!), which i would rather not do, as i don't want to add even more expense to an already expensive piece of plastic.....
I ordered an Otterbox on Saturday for my Galaxy Note 2, and immediately after ordering i received an email confirming receipt of my order and confirming the order no.
I then went to that email on Wednesday evening and see a hyperlink for 'check your order status'.
I followed this link, typed in my order no., surname, and postcode, but it couldn't find my order.
I then sent an email to their customer service department and received a quick response within an hour which basically said 'I'm very sorry to hear that you had not been updated already on the progress of your order. I did some searching and was not able to find any orders under your name. When you placed the order, did you receive a confirmation email with an order number? Thanks, have a nice day!
Two things smell regarding the above, firstly i had already advised them on the email form that i had received an email confirmation, and secondly i had to quote the Order No. on the email form so he's asking me to confirm two things that i have already confirmed at the start.
So, i emailed him straight back, confirming the order no. and i had received an email, and i also forwarded a copy of the email i received back to him, and also sent another email via their Support email page, however to date i haven't received a response since....
The money has been taken out of my bank account, so my question is has anybody else experienced any similar issues?
The main reason i ordered directly from Otterbox was because i didn't want to risk not getting the item or getting a fake Otterbox, but i must admit i now wish i had ordered from Ebay or Amazon......
The only option i now have is to phone them (an international call rate!), which i would rather not do, as i don't want to add even more expense to an already expensive piece of plastic.....