1. AC Question's Avatar
    tried to switch phone to new user; changed out sim cards; inadvertently tapped on upgrade prompt and phone has been stuck on upgrading for two hours; now on app 2 of 138; how do I make it stop?
    08-23-2015 09:51 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Did you do a factory reset? What upgrade prompt are you referring to? Was there a system update available?

    If things are stuck, you can force a power down by pressing and holding Power for about 10-15 seconds. Then wait about 10 seconds, and power back on again.
    08-24-2015 12:26 AM

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