02-03-2018 01:12 AM
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  1. Wqervpgame's Avatar
    Wqervpgame
    Can you help me fix my phone stuck in bootloop its not rooted and its a zenfone 3 max 5.5 but i dont want a factory reset i want all my documents and datas are all in internal storage how to bakcup it im a noob to a android technology pls help
    02-02-2018 07:44 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! First, force a shutdown by pressing and holding Power for about 20 seconds. Then try booting into Recovery and wiping the cache partition, which won't erase any personal data: ASUS ZenFone 3 Max ZC553KL - Recovery Mode - HardReset.info. If that doesn't help, then you're probably out of luck -- a bootloop usually represents failure of either firmware or hardware.
    02-03-2018 01:12 AM
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