1. LadyWho's Avatar
    I have a cheap ANS UL40 android phone from assurance wireless. I recently got a replacement phone. This new phone has something wrong with Chrome. Whenever I open Chrome instead of going to Chrome home page it redirects to some sort of scammy looking game site. They have an address in the address bar. A few of them are "51.jake game" and "11.mosegame" and "gamebox.zbkon"
    I can close these if I tap on the number in a box at the top of the page that says how many tabs I have open. Sometimes it shows all of these are open. There will now be an X at the top right on each one to close it. I can close it and go where I want but the next time I open Chrome it usually does it again.

    I have no strange apps installed that I know of. Just to be sure, I have uninstalled every app I can see except the system ones that I can't uninstall and still the issue persists. I have factory reset the phone and the issue persists. Force stopped chrome and restarted.
    Cleared cache and data on Chrome settings, cleared history.
    Sometimes Chrome will open up to it's own home page after one of these tries but then the next time I open it, the problem is back. Not sure what else to try but it's driving me crazy.
    01-15-2019 02:08 PM
  2. Rukbat's Avatar
    Set Chrome to open a new page to either about:blank or to its menu.

    If that doesn't fix it, you may have malware on the phone. If that's the case, contact Asurion (I believe that's the proper name for the insurance you have), tell them that they sent you a replacement filled with malware and ask for another replacement, this time without the "free malware".
    01-15-2019 02:49 PM
  3. B. Diddy's Avatar
    I moved this from the Android Apps forum to the General Help forum, since the former is intended for developers to promote their apps.

    Make sure you clear the browsing history "from the beginning of time," both on your phone and on your computer's Chrome browser.
    01-15-2019 04:23 PM
  4. LadyWho's Avatar
    Set Chrome to open a new page to either about:blank or to its menu.
    I don't know how to change that setting. Is it in the chrome settings (3 dot menu) when Chrome is open? I could not find anything in there.

    As to getting the phone provider to send a replacement, that is a last resort, as they may not agree and even if they do they are going to send another "refurbished" one which I suspect they don't refurbish at all.
    01-15-2019 05:31 PM
  5. LadyWho's Avatar
    Make sure you clear the browsing history "from the beginning of time," both on your phone and on your computer's Chrome browser.
    Thanks I will try that, and thanks for moving the thread.
    01-15-2019 05:41 PM
  6. LadyWho's Avatar
    Well things went from bad to worse, the phone decided to go into an endless loop of asking me to login to my google account, and various google apps started crashing (like "unfortunately Google play music has stopped") I did try turning the phone off and then on again, and made sure no apps needed update, but no help there. So I went ahead with a factory reset.

    After factory reset, so far no problems. Hopefully this time it will stay good.
    If not I will take it up with the provider.

    Thanks for all the suggestions.
    B. Diddy likes this.
    01-16-2019 03:03 PM
  7. recDNA's Avatar
    Be sure to stick to apps in the Playstore and read the reviews before you install them.
    01-16-2019 08:11 PM
  8. Howard Bass's Avatar
    Be sure to stick to apps in the Playstore and read the reviews before you install them.
    I have the exact same phone and the exact same problem. I deleted Chrome and started using other browsers but they all end up showing me this gamebox site. In chrome there is no setting to open a new page, there is on my PC but not on my Android tablet. I have only apps that were downloaded from the Google play store, and this does not happen on anything other than my phone. I have the same apps and browser on two different tablets with no problem. I am wondering if this is built into the Assurance wireless phone, similarly to what a Kindle has if you buy one that shows ads.
    03-28-2019 12:28 PM
  9. recDNA's Avatar
    You mention other browsers. I suggest checking how to set the homepage and how to open a new tab. In the app store try Firefox Focus (not regular Firefox) or one of the add blocking browsers.
    03-28-2019 12:39 PM
  10. Howard Bass's Avatar
    I tried Firefox and have the same problem. I have tried Brave and Chrome as well. There is only one app that I could possibly have that might cause this and that is a call blocker call Blacklist, I think. I've taken that off and we'll see if it improves. I know how to set home pages, but Chrome does not list that in its Android app. Nor does Firefox that I can see. Hopefully the call blocker is the probem, because all of my other apps are from places that have never given me trouble at all. I am not someone who adds apps to his phone, basically because I hardly ever use my phone. Thank you all for your help and continuing attention to this issue.
    03-29-2019 07:13 PM
  11. recDNA's Avatar
    NOT FIREFOX. Firefox FOCUS is a different browser and it blocks most attempts at adware invasion so please try it . It may work for you and it is free.
    03-29-2019 07:43 PM
  12. recDNA's Avatar
    firefox focusWhy does Google Chrome open up to a scammy game page-screenshot_20190329-204512_google-play-store.jpeg
    03-29-2019 07:50 PM
  13. Howard Bass's Avatar
    Will try it as I'm still getting spam. In Firefox it's from migame.top/650. It starts as an all-number URL and then tries to load this and fails. I'll try your suggestion immediately.
    03-29-2019 11:11 PM
  14. Howard Bass's Avatar
    No good. Get the mipost page and now it's gamebox.zbkon.com page. All browsers seem to be compromised.
    03-30-2019 10:35 PM
  15. treetopsranch's Avatar
    It's malware. Google that link for instructions on how to remove.
    03-31-2019 10:04 AM
  16. Howard Bass's Avatar
    Can't find anything helpful other than this forum. Most are for Windows, Android help just says delete app, which doesn't appear anywhere in any list.
    03-31-2019 01:26 PM
  17. Howard Bass's Avatar
    I reset the phone and loaded one app at a time. Nothing bad for three days, then gamebox crap again. I don't know which app is causing this, all are from major companies such as Amazon, United Airlines, Expedia, etc... JUst don't know what else to do other than never use the phone for anything other than basic functions and carry my Kindle with me. It has all of the same apps plus more and doesn't have this problem.
    04-04-2019 05:07 PM
  18. treetopsranch's Avatar
    OK then just don't use Chrome. Try another browser like Firefox and see if the problem occurs.
    04-06-2019 06:03 PM
  19. Howard Bass's Avatar
    I have used Firefox, Firefox Focus, Chrome, and Brave. I have done three resets. I've added apps one at a time per day but don't know if app causing problem is one from today or previous days and just woke up. I have been in contact with Assurance Wireless and they just told me how to do a factory reset after I told them I've done three. I thought perhaps a bad website might cause this, but it shouldn't happen on four browsers. All the apps I download are from legitimate companies; I have no games at all. Very confused. If I could find the folder holding the problem I could delete it but Android folders are incredibly confusing compared to Windows, which isn't simple in itself.
    04-08-2019 03:00 PM

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