1. LadyWho's Avatar
    I have a cheap ANS UL40 android phone from assurance wireless. I recently got a replacement phone. This new phone has something wrong with Chrome. Whenever I open Chrome instead of going to Chrome home page it redirects to some sort of scammy looking game site. They have an address in the address bar. A few of them are "51.jake game" and "11.mosegame" and "gamebox.zbkon"
    I can close these if I tap on the number in a box at the top of the page that says how many tabs I have open. Sometimes it shows all of these are open. There will now be an X at the top right on each one to close it. I can close it and go where I want but the next time I open Chrome it usually does it again.

    I have no strange apps installed that I know of. Just to be sure, I have uninstalled every app I can see except the system ones that I can't uninstall and still the issue persists. I have factory reset the phone and the issue persists. Force stopped chrome and restarted.
    Cleared cache and data on Chrome settings, cleared history.
    Sometimes Chrome will open up to it's own home page after one of these tries but then the next time I open it, the problem is back. Not sure what else to try but it's driving me crazy.
    01-15-2019 03:08 PM
  2. Rukbat's Avatar
    Set Chrome to open a new page to either about:blank or to its menu.

    If that doesn't fix it, you may have malware on the phone. If that's the case, contact Asurion (I believe that's the proper name for the insurance you have), tell them that they sent you a replacement filled with malware and ask for another replacement, this time without the "free malware".
    01-15-2019 03:49 PM
  3. B. Diddy's Avatar
    I moved this from the Android Apps forum to the General Help forum, since the former is intended for developers to promote their apps.

    Make sure you clear the browsing history "from the beginning of time," both on your phone and on your computer's Chrome browser.
    01-15-2019 05:23 PM
  4. LadyWho's Avatar
    Set Chrome to open a new page to either about:blank or to its menu.
    I don't know how to change that setting. Is it in the chrome settings (3 dot menu) when Chrome is open? I could not find anything in there.

    As to getting the phone provider to send a replacement, that is a last resort, as they may not agree and even if they do they are going to send another "refurbished" one which I suspect they don't refurbish at all.
    01-15-2019 06:31 PM
  5. LadyWho's Avatar
    Make sure you clear the browsing history "from the beginning of time," both on your phone and on your computer's Chrome browser.
    Thanks I will try that, and thanks for moving the thread.
    01-15-2019 06:41 PM
  6. LadyWho's Avatar
    Well things went from bad to worse, the phone decided to go into an endless loop of asking me to login to my google account, and various google apps started crashing (like "unfortunately Google play music has stopped") I did try turning the phone off and then on again, and made sure no apps needed update, but no help there. So I went ahead with a factory reset.

    After factory reset, so far no problems. Hopefully this time it will stay good.
    If not I will take it up with the provider.

    Thanks for all the suggestions.
    B. Diddy likes this.
    01-16-2019 04:03 PM
  7. recDNA's Avatar
    Be sure to stick to apps in the Playstore and read the reviews before you install them.
    01-16-2019 09:11 PM

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