1. SiNJiN#CB's Avatar
    Is there a way to contact google directly? I got a subsidized phone from them...but they didn't create an account or activate my phone. I don't want to be charged the subsidy discount because of Google's Error.

    What's the best way to contact them? I called TMobile...but if they activate the phone...won't Google lose out on the activation commission? If they do...they will charge me. Don't want that to happen.

    Any ideas?
    01-11-2010 07:45 PM
  2. lstrike's Avatar
    I had to call TMobile as well to activate. I actually received an email from Google saying they could not activate the phone and to call TMobile.

    First at Google.com/phone you can try to activate if you can't call TMobile they have Nexus One specialist that will get the phone setup for you.

    You will have a miserable time trying to contact Google who will reply days later by email. TMobile will set you up on the 79 dollar plan NP problem.
    01-11-2010 07:52 PM
  3. beaker#AC's Avatar
    That is weird. So, you are saying that you bought the phone direct from the Google webstore. And unlocked with no contract, I presume. Correct?

    You should have been about to activate it directly from the Google website (Nexus One Phone - Web meets phone.). I mean, if you did buy it unlocked with no contract, then you shouldn't have to call your carrier.

    My understanding is that you can activate the phone without even having a carrier. It's just a matter of filling out an online form on Google's website. Is this correct?
    01-11-2010 08:37 PM
  4. Phil Nickinson's Avatar
    If you have the phone, and you have an active SIM card (T-Mobile or AT&T), that's it. No "activation" required. That help any?
    01-11-2010 09:00 PM
  5. Jeremy's Avatar
    The only way currently to contact Google is via email from what I hear. It's making a mess of the spotty 3G issue with T-Mobile telling users to contact Google.
    01-12-2010 02:34 AM
  6. TaeKwonDonkey's Avatar
    Google really should have thought this out before. How can you not have a physical line that people can call? Its not like they don't have the resources for a call center...
    01-12-2010 12:56 PM
  7. Jeremy's Avatar
    Google last week finally got their act together and now they actually have real customer service for the Nexus.
    02-26-2010 07:34 PM
  8. chefclean's Avatar
    The "real" customer service now has become "unreal." The phone lines are jammed up, you cannot and WILL NOT get through. Best bet is to buy your Nexus 7 at your local staples.
    07-20-2012 12:23 PM
  9. mtmjr90's Avatar
    The "real" customer service now has become "unreal." The phone lines are jammed up, you cannot and WILL NOT get through. Best bet is to buy your Nexus 7 at your local staples.
    While this is probably totally unrelated to this two year old thread...I'd just mention that I've waited on hold and you generally get through after about 40-45 mins.

    Sent from my Nexus One using Tapatalk 2
    07-29-2012 12:59 AM
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