03-30-2016 09:15 AM
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  1. bubbl07's Avatar
    Hi everyone,

    I'm having some trouble with Google Search crashing 10-20 times per day. It seemed to occur a couple of weeks ago, which coincides with either the Gmail 5.0 or latest Google Search update.

    In addition to crashing the battery, I'm unable to customize Google Now (the wand icon) - it goes to the white screen but all I see the spinning circle on a blank page.

    This also started happening on my wife's Moto X (2013) around the same time with the same symptoms (battery drain, crash dialogs, inability to customize Google Now).

    Any help would be appreciated, as this is driving both of us crazy! TIA.
    11-11-2014 11:58 PM
  2. bubbl07's Avatar
    Also, neither phone is rooted and all apps were installed from the Play Store if that matters (no apk sideloads)
    11-12-2014 12:03 AM
  3. Benjamin_NYC's Avatar
    I don't have this issue, and I have the horrible Gmail 5.0 app. Maybe clear your cache partition.

    Posted via the Android Central App
    11-12-2014 07:17 AM
  4. bubbl07's Avatar
    Thanks Benjamin, I've already done that and cleared the data for G search/Gmail
    11-12-2014 08:33 AM
  5. Shaun Beacham's Avatar
    Having same exact issue on my OG Moto X. It's ridiculously annoying.
    11-12-2014 06:45 PM
  6. doorpeep's Avatar
    Hi, I was having this issue too, along with Google Now constantly saying it was unable to connect to the internet when I would manually try to refresh it..

    Anyways, I appear to have solved the problem, on my phone at least, by uninstalling Google search updates ("Google" app in the Play store), and then reinstalling it when prompted by Google Now.

    I had to re arrange my home screens after doing this, but as of last Friday, no more "unfortunately, google search has stopped" pop-ups, which had been occurring 10+ times a day for weeks before.

    I have a nexus 5..
    Hope it works for you too..

    Best,

    Posted via the Android Central App
    11-12-2014 08:04 PM
  7. auutumn's Avatar
    About 2 days after getting my phone and using Google's search, "OK Google", it started to crash regularly. There were also noticeable delays in searching for existing reminders, deleting reminders, and creating reminders all from the same page.

    After a week I got frustrated so I cleared the cache and things improved for a day then started breaking down again. At this point I rarely rely on Google search for anything.

    I'd like to know if this is strickly a Google issue and/or if it's related to the phone, carrier, etc.? As Google has gotten so big, to me it appears that they're behaving like Microsoft in which I find you can't talk to anyone at the company let alone leave them feedback.

    If there's any constructive feedback/suggestions, please let me know.
    tonyr6 likes this.
    11-13-2014 08:10 AM
  8. bubbl07's Avatar
    Thanks for the suggestion Doorpeep. I'm going to wait to see until the Google Search/Now Launcher updates hit to see if that solves it first (they should be rolling out now in the Play Store). TBH, I'm just being lazy and don't feel like setting up my homescreen again haha.

    If that doesn't solve it I'll definitely try your suggestion out!
    11-13-2014 08:03 PM
  9. nemov's Avatar
    I've been having the same issue for several weeks now on the OG Moto X.
    11-14-2014 03:55 PM
  10. bubbl07's Avatar
    When I originally read/skimmed this article, I thought it would be rolling out to 4.4 devices. After reading it again, though, it sounds like it's going to be a slow roll out.

    I'll give doorpeep's idea a try tomorrow and report back!
    11-15-2014 11:58 PM
  11. bubbl07's Avatar
    So I didn't end up doing it this past weekend, but I did get the Lollipop update today. Unfortunately, it didn't work so I tried doorpeep's idea and it worked!

    Thanks again, sir - this was bothering me like crazy. Will do it on my wife's phone, as well. Never figured out what the cause was, but oh well.
    11-20-2014 11:43 PM
  12. sharkfab's Avatar
    Solved! - - I've been having the exact same issue(s) as described here. Clearing cache on anything / rebooting never fixed anything, what I finally did was a reset of my phone. Everything works great since. Annoyed but happy I went through the trouble.
    11-21-2014 12:01 AM
  13. Canuckfan's Avatar
    So I didn't end up doing it this past weekend, but I did get the Lollipop update today. Unfortunately, it didn't work so I tried doorpeep's idea and it worked!

    Thanks again, sir - this was bothering me like crazy. Will do it on my wife's phone, as well. Never figured out what the cause was, but oh well.
    So how did you uninstall the the Google app? I've also updated to Lollipop. For me at least, it seems like there is no option to uninstall the app (since it's a system app I think)
    11-21-2014 01:43 AM
  14. Kevin_G_Sanchez's Avatar
    "by uninstalling Google search updates ("Google" app in the Play store), and then reinstalling it when prompted by Google Now.
    This helped. Thank you!!!
    11-21-2014 06:55 AM
  15. Shaun Beacham's Avatar
    It can't be uninstalled entirely unless you are rooted, but instead it gives you the option to uninstall updates, which is what was suggested in this thread.
    11-21-2014 07:04 AM
  16. Canuckfan's Avatar
    It can't be uninstalled entirely unless you are rooted, but instead it gives you the option to uninstall updates, which is what was suggested in this thread.
    Right, I don't seem to have that option either (I only see the "Force Stop" as an option. The disable button is even grayed out).
    11-21-2014 09:46 PM
  17. bubbl07's Avatar
    To Canuckfan: Apologies, I didn't actually uninstall it since it can't be in Lollipop.

    I deleted all the data, re-enabled all my apps that I had disabled (various Asian language keyboards and other apps I don't use). I had to reset my home screen icons but it all works fine now. I re-disabled all those apps afterwards except for Google Keyboard, which was causing issues with the settings app (I use SwiftKey).
    Canuckfan and droidman2177 like this.
    11-22-2014 12:17 AM
  18. jackosterman's Avatar
    The ultimate test is to see if Google Now will hold up beyond a few days. I've been going through a rinse-and-repeat cycle of clearing my app data a couple of times a week, for the past month or so. Every time I hit the third day or so, I think to myself, "Could this be it!?"

    Hopefully, some of you guys will fair better.
    11-22-2014 12:52 AM
  19. Samblackjack's Avatar
    Thanks, doorpeep. I uninstalled "Google" in the Play store, which removed updates, and then re-updated when prompted by Google Now, and my Nexus 4 seems to be back to normal now. It was previously running slow and I kept on getting the "unfortunately, Google Search has stopped." message. I didn't have to rearrange my home screen either.
    11-25-2014 09:31 AM
  20. doorpeep's Avatar
    Glad it worked for everyone, it was driving me insane too..

    Cheers

    Posted via the Android Central App
    droidman2177 likes this.
    11-25-2014 12:46 PM
  21. cmat1010's Avatar
    Hey guys. Can anyone explain how they uninstalled updates? The only option i have on my nexus 5 in the playstore is to open the "google" app.
    11-30-2014 06:13 PM
  22. mrsmumbles's Avatar
    Go to Settings, scroll down to Apps, scroll to All. From there scroll down to the app you want to uninstall. Tap on the app and a page opens with various options including Uninstall.
    11-30-2014 07:12 PM
  23. jackosterman's Avatar
    Hey guys. Can anyone explain how they uninstalled updates? The only option i have on my nexus 5 in the playstore is to open the "google" app.
    If the option is unavailable to you from the App Info page, then you probably don't have updates to uninstall (a likely scenario if you've recently updated to Lollipop, which ships with the latest Google Search version).
    12-02-2014 10:24 PM
  24. bubbl07's Avatar
    Hey guys. Can anyone explain how they uninstalled updates? The only option i have on my nexus 5 in the playstore is to open the "google" app.
    If you have Lollipop installed on your device, then you can't uninstall updates to the Google [Search] app. I deleted all the data from the screen mrsmumbles referenced.
    12-03-2014 06:43 PM
  25. droidman2177's Avatar
    I did a FDR and still had this error pop up today even though it took a few more days to act up. Anyone else still having issues? Wonder if an update to google search app is needed or if 5.0.1 would do anything in the future? Guess well find out eventually.
    12-07-2014 08:56 PM
43 12

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