Pixel Stand Photo Frame Not Showing
- UPDATE:
I spent another hour on the phone with Google Support. Still nothing working. They don't have a clue...they seem to think that beyond the slideshow not working, the stand its doing what it is primarily designed to do: Charge The Phone. They said they would escalate the other issues...
Which kind of brings me to the question - Do I even need this stand? I like having the "official" wireless charger and prefer to charge wirelessly to prevent wear and tear on the USB-C port. But I doubt I'll use the ambient features much and there is no option to turn them off. Just as a principal, I do want those features to work and because they don't, it makes this an expensive charging stand.
If you expected to use those features and aren’t satisfied, return it and maybe buy again later when it’s fixed?10-24-2018 08:19 PMLike 0 - It's working perfectly fine for many of us. The way you are phrasing it feels like that it's not working for anyone. Have no issues with photos displaying on my pixel stand, but that doesn't mean others have no issues. People who don't have issues aren't going to make posts that theirs is working perfectly.chezm likes this.10-24-2018 08:32 PMLike 1
- Do you have best buy or Verizon store close by? May be drop by there and try with your phone to see if it works on those chargers to eliminate if it's an issue with your particular stand and if that's the case then exchange it. Not sure what else to say, for what it's worth it's working fine for me and photos display everytime I put the phone on the stand.
Personally if the photo frame isn't working, I definitely not going to keep this especially paying so much. If you can't get it working just return it and pick up another cheaper wireless charger.
UPDATE:
I spent another hour on the phone with Google Support. Still nothing working. They don't have a clue...they seem to think that beyond the slideshow not working, the stand its doing what it is primarily designed to do: Charge The Phone. They said they would escalate the other issues...
Which kind of brings me to the question - Do I even need this stand? I like having the "official" wireless charger and prefer to charge wirelessly to prevent wear and tear on the USB-C port. But I doubt I'll use the ambient features much and there is no option to turn them off. Just as a principal, I do want those features to work and because they don't, it makes this an expensive charging stand.10-24-2018 08:34 PMLike 0 - It's working perfectly fine for many of us. The way you are phrasing it feels like that it's not working for anyone. Have no issues with photos displaying on my pixel stand, but that doesn't mean others have issues. People who don't have issues aren't going to make posts that theirs is working perfectly.10-24-2018 09:28 PMLike 0
- UPDATE - A factory reset resolved this problem and I suspected, it was a Google Assistant problem. There was a screen that popped up this time during setup of the STAND that I didn't get the first time.
It was basically a screen that acknowledged Google Assistant would work with it...never got that the first time and no matter of resetting app data fixed it. The Factory Reset did the trick.chezm and anon(10092459) like this.10-25-2018 10:02 AMLike 2 -
- You need to use the cable and charging brick that came with the stand to get photo frame. Even using the cable and brick from the 3xl, it wont work. I have verified this.
10-26-2018 01:34 PMLike 0 -
- I just got my Pixel Stand today (got the phone yesterday). The photo frame feature seems to ONLY work after a fresh restart of the phone. I'm going to guess this has a lot to do with the RAM management issue. It's pretty annoying because when it works, I LOVE it. IT's amazing to see such high quality photos on my work desk.... but it's NOT so amazing to see static images that will likely cause burn-in....11-01-2018 06:03 PMLike 0
- Works every time for me, no need to restart or anything like that. Been using from launch day and never had to restart to get it working. As few others have stated make sure you are using the cable and power brick that came with the charger since that was the issue for some of them. If that's not the case not sure what's wrong with yours.I just got my Pixel Stand today (got the phone yesterday). The photo frame feature seems to ONLY work after a fresh restart of the phone. I'm going to guess this has a lot to do with the RAM management issue. It's pretty annoying because when it works, I LOVE it. IT's amazing to see such high quality photos on my work desk.... but it's NOT so amazing to see static images that will likely cause burn-in....11-01-2018 06:12 PMLike 0
- Works every time for me, no need to restart or anything like that. Been using from launch day and never had to restart to get it working. As few others have stated make sure you are using the cable and power brick that came with the charger since that was the issue for some of them. If that's not the case not sure what's wrong with yours.11-01-2018 06:21 PMLike 0
- I have close to 150 apps and works fine
Not saying you don't have the issue but it's definitely not happening to everyone. For example I had issue with camera where some stuff like playground, photosphere etc were not working and it was a hardware issue with pixel visual core but it was working fine for majority. I had to exchange to resolve that issue.
So it's definitely not because of some RAM management since I use pixel stand at work everyday all time and never once had an issue displaying pictures on my original 3 XL as well as the replacement device.
I'm definitely using the charger and cord that came in the box. I picked it up at my local verizon store during lunch and plugged in everything that came with it. I really do think it's a memory management issue as I have over 100 apps installed. And I'm sure one too many of them may be running processes in the background taking up precious RAM.11-01-2018 06:26 PMLike 0 - I have close to 150 apps and works fine
Not saying you don't have the issue but it's definitely not happening to everyone. For example I had issue with camera where some stuff like playground, photosphere etc were not working and it was a hardware issue with pixel visual core but it was working fine for majority. I had to exchange to resolve that issue.
So it's definitely not because of some RAM management since I use pixel stand at work everyday all time and never had an issue displaying pictures.
https://uploads.tapatalk-cdn.com/201...50b2e2200d.jpg11-01-2018 06:29 PMLike 0 - UPDATE - A factory reset resolved this problem and I suspected, it was a Google Assistant problem. There was a screen that popped up this time during setup of the STAND that I didn't get the first time.
It was basically a screen that acknowledged Google Assistant would work with it...never got that the first time and no matter of resetting app data fixed it. The Factory Reset did the trick.11-02-2018 07:29 AMLike 0 -
And same...reported to Google...2-3 hours of phone support and no fix. No followup with me either.11-03-2018 10:11 AMLike 0 - I had the same issue, I did a screen share with Google and they had me go to settings>apps notification>pixel stand>clear cache and data then re set up the pixel frame while phone is on stand and that worked for now. Well that was short lived, after three screen shares later the third screen share had me open developer options and turn on USB debugging and bug report shortcut so I could take a bug report and send it to them. Wait and see for a response now.11-04-2018 11:40 AMLike 0
- I’m getting one for free via preorder. Would I pay $120 (cdn) for it? No way, that’s why I preordered it to consider I was getting a high quality wireless charger. But I plan to disable those bonus features and just use it as a wireless stand as you put it.
If you expected to use those features and aren’t satisfied, return it and maybe buy again later when it’s fixed?
Just as soon as I replace my wife's Pixel 2 with a Pixel 3, I'm going to bring it back up to the bedroom nightstand and start using it again with her 3 and my 3XL.
The Google Stand? Way, way, too expensive. I just want my phone to be charged when I awaken in the morning - I have no need of the other functions it provides.11-08-2018 04:27 PMLike 0 - I also had the problem of photo frame not showing, nothing helped. Until I just read this on googles own forums:
The photo slideshow will not appear in a dark or dimly lit room. Try turning on a bright lamp, open curtains, or turn on the overhead light and see if it will start.
And that was actually the issue for me - my room where I tried was simply too dark. When I tried with more light, it worked immediately. Maybe that helps someone else...
I think that this is very stupid btw!rluzum likes this.11-09-2018 08:53 AMLike 1 - I also had the problem of photo frame not showing, nothing helped. Until I just read this on googles own forums:
The photo slideshow will not appear in a dark or dimly lit room. Try turning on a bright lamp, open curtains, or turn on the overhead light and see if it will start.
And that was actually the issue for me - my room where I tried was simply too dark. When I tried with more light, it worked immediately. Maybe that helps someone else...
I think that this is very stupid btw!11-09-2018 01:23 PMLike 0 - I also had the problem of photo frame not showing, nothing helped. Until I just read this on googles own forums:
The photo slideshow will not appear in a dark or dimly lit room. Try turning on a bright lamp, open curtains, or turn on the overhead light and see if it will start.
And that was actually the issue for me - my room where I tried was simply too dark. When I tried with more light, it worked immediately. Maybe that helps someone else...
I think that this is very stupid btw!
Sure enough, if it's dark photos won't work. You don't have to clear apps, or restart your phone. You probably don't even have to use the stock cable and brick. But you do have to be in a lit room. It would be nice if this was mentioned in the menu.11-12-2018 01:32 AMLike 0 - One thing I noticed too now having set a few of these up at work is that if you get any kind of notification, call, etc while going through the stand wizard, it kills the slideshow feature and you have to factory reset.
And same...reported to Google...2-3 hours of phone support and no fix. No followup with me either.11-12-2018 06:33 AMLike 0 - I also had the problem of photo frame not showing, nothing helped. Until I just read this on googles own forums:
The photo slideshow will not appear in a dark or dimly lit room. Try turning on a bright lamp, open curtains, or turn on the overhead light and see if it will start.
And that was actually the issue for me - my room where I tried was simply too dark. When I tried with more light, it worked immediately. Maybe that helps someone else...
I think that this is very stupid btw!trek_9801 likes this.11-12-2018 06:36 AMLike 1
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Pixel Stand Photo Frame Not Showing
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