Honor 7x screen dim timer doesn't work

[Android Central Question]

Hi I just got the Honor 7x, but for some reason the screen goes to sleep after 8 seconds. I have the sleep timer set to the max but it is still going to sleep after the slightest inactivity.

 

[jasonandrews25788]

try to factory reset it.

 

[tardisintime]

Hi I just got the Honor 7x, but for some reason the screen goes to sleep after 8 seconds. I have the sleep timer set to the max but it is still going to sleep after the slightest inactivity.

Hi, I was having the same issues on my 6x. Here are the instructions from a PM with Honor USA that solved the problem: Hello Mark, thank you for contacting Huawei, it will be a pleasure to assist you today. We know this situation can be very frustrating, however, in order to correct it, please consider the following:
- Choose Settings.
- Then scroll down to Advanced settings and hit this option.
- From the following options select Reset all Settings.
- Finally, choose Reset all Settings, and confirm the whole operation tapping Reset all Settings one more time.
- Restart the phone and set the screen timeout again.
- Make a test.
Do not hesitate contact us if you need further assistance or you have any doubts. We wish you a nice day. -O.R