1. Android Central Question's Avatar
    Hi I just got the Honor 7x, but for some reason the screen goes to sleep after 8 seconds. I have the sleep timer set to the max but it is still going to sleep after the slightest inactivity.
    12-28-2017 07:38 AM
  2. jasonandrews25788's Avatar
    try to factory reset it.
    12-28-2017 01:14 PM
  3. tardisintime's Avatar
    Hi I just got the Honor 7x, but for some reason the screen goes to sleep after 8 seconds. I have the sleep timer set to the max but it is still going to sleep after the slightest inactivity.
    Hi, I was having the same issues on my 6x. Here are the instructions from a PM with Honor USA that solved the problem: Hello Mark, thank you for contacting Huawei, it will be a pleasure to assist you today. We know this situation can be very frustrating, however, in order to correct it, please consider the following:
    - Choose Settings.
    - Then scroll down to Advanced settings and hit this option.
    - From the following options select Reset all Settings.
    - Finally, choose Reset all Settings, and confirm the whole operation tapping Reset all Settings one more time.
    - Restart the phone and set the screen timeout again.
    - Make a test.
    Do not hesitate contact us if you need further assistance or you have any doubts. We wish you a nice day. -O.R
    12-28-2017 10:43 PM

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