1. Android Central Question's Avatar
    Hello ladies and gents,

    So i just got a new HTC 10 (yay) and after all the preliminary updates (system updates and all) i was trying to set up my new device when i noticed my Facebook app didn't update, so i went on to try and update it by going to google play and updating the app. Unfortunately after i did that it pretended like it was updating at first but after spending like 20mins downloading the file I was presented with a "Facebook can't be installed. Try again (error code-505)" message and i also noticed in my phones settings under apps the "Facebook" app has no "version" instead it says "version stub" in the place that supposed to state what version the app is using. I have tried clearing my cache for both my device and google play store but that didn't change anything and i cant uninstall the app because it's a system app this issue also applies for my messenger app as well . If anyone has a solution please aid me with your wisdom. Thanks in advance.
    Dabukes likes this.
    11-24-2017 03:03 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Moved from the Facebook Home forum (which was intended for Facebook's short-lived Android launcher) to the HTC 10 forum.

    Is the Facebook app Disabled on the phone?
    11-24-2017 05:30 PM
  3. Captn Jack's Avatar
    Yeah, it is. I even cleared the cache
    11-24-2017 06:00 PM
  4. B. Diddy's Avatar
    Sorry, are you saying the preinstalled Facebook app is disabled? If so, what if you re-enable it?
    11-24-2017 06:52 PM
  5. Captn Jack's Avatar
    Sorry, are you saying the preinstalled Facebook app is disabled? If so, what if you re-enable it?
    Yeah, I disabled the apps after it kept failing to update. Even if i re-enable it the same issue still occurs.
    11-25-2017 01:45 AM
  6. B. Diddy's Avatar
    Ok, try this:

    1. Re-enable Facebook.
    2. Go to Settings>Apps, tap Menu>Show System, and select Google Play Store. Clear Cache/Data. Do the same for Download Manager.
    3. Now open the Play Store again, search for Facebook and tap Update.

    Does that work?
    11-25-2017 02:46 AM
  7. Captn Jack's Avatar
    Ok, try this:

    1. Re-enable Facebook.
    2. Go to Settings>Apps, tap Menu>Show System, and select Google Play Store. Clear Cache/Data. Do the same for Download Manager.
    3. Now open the Play Store again, search for Facebook and tap Update.

    Does that work?
    Nope, it still doesn't install after downloading
    Still getting this message "Facebook can't be installed. Try again (error code-505)"
    \_(- ! -)_/
    11-25-2017 09:07 AM
  8. B. Diddy's Avatar
    Hmm, frustrating. This is unlikely, but check to make sure your date and time are correct, and that you have the proper time zone selected.
    11-25-2017 12:45 PM
  9. Captn Jack's Avatar
    Hmm, frustrating. This is unlikely, but check to make sure your date and time are correct, and that you have the proper time zone selected.
    I did all that, even set my time to auto update from the internet but the app still won't update
    Dabukes likes this.
    11-27-2017 11:35 AM
  10. B. Diddy's Avatar
    I'm stumped. Try contacting HTC support: Contact HTC Support - Support | HTC United States
    11-27-2017 12:06 PM
  11. Dabukes's Avatar
    hello, I have the same phone and the exact same problem and have tried the same solutions. Did you ever find a way to fix the problem?
    12-27-2017 04:30 AM
  12. RebeccaCool's Avatar
    01-10-2018 11:59 PM
  13. Filip777's Avatar
    Tell me this, since these preinstalled apps like facebook and Messenger and Facebook app manager cannot be uninstalled without root access, is it enough to just disable them and uninstall updates for these apps ? I don't want that main Facebook app running on my phone and wasting my battery.
    01-19-2018 01:44 PM

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