Wow lets just say that my local Best Buy store is playing games. Allow me to give you a run down of the events. I was due for an upgrade an went in to get a Samsung Moment. It was a nice phone but I was unhappy to say the least with it. When the EVO came out I was very impressed.
I went back into Best Buy since I was still within my 30 day window. And said I would like to exchange this Samsung Moment and pay the difference for the EVO. Their jaws dropped and one the sales guys pulled me aside and said how did you know you could do that. I said, I use to sell sale phones for a other company its called a 30 day test drive.
He explained to me that you could only pre-order right now and that the shipment would be June 9th. I explained to him are you sure it will be here, because that will be day number 29 on my test drive he said they would be there. Well I get a phone call on the 8th stating that all pre-orders have been filled expect for mine and three others and they would in on the 9th guaranteed.
Walked into the store on the 9th, and their is 3 customers ahead of me in line two activated EVOs as new customers and one bought it out right at the full retail price with no pre-order information. I had my pre-order information and about i saw in the line of other people only 2 other people that had their pre-order information I was guessing we were the "3" they were talking about. Well it was my turn. I said I am here for my EVO here is my pre-order information.
That same clerks jaw dropped again and he said I am sorry but the shipment did not come in and we do not know how long it will take. I said BS I know and saw exactly what you did you are just running up your new sales counter because they did not pre-order it you just wanted to sign them up and look back there in the line there is other 2 we are the 3 that had pre-order and you just let our phones walk out. By that time the other 2 were like he did WHAT!!! I said he botching the system and his numbers to look good is what he is doing the oldest trick in the sales book.
The manager came over and said he was sorry that their was nothing he could do for us and that with that I said here take the Moment back cancel the account. He proceed to do so and while on the phone said I was unhappy with service and could not get signal at my house. The manager said oh you want to speak to the customer. He handed me the phone and the lady was like what can we do about the service. I explained to her that it was NOT the service that Best Buy was botching the pre-orders to lock people into their devices and raise their new sales number. She says WHAT put him back on the phone.
15 minutes later the account was closed he refunded me the phone price and the first month bill Sprint did cause Best Buy messed up. Just as the clerk was getting ready to hand me the money with the Manager still standing there talking with the other 2 people with a line of about 15 wanting the EVO mind you I was the in line person and these other 2 talking the manager were back far in line.
The stock boy comes up and says look in this box 3 came in but that is all we have I dont know what your going to do. I looked at the sales guy and the manager and said IF YOU HAVE ANY BRAINS you will give us three PRE-ORDERS the EVO before Dan Hesse hopes in his car and comes across state to kick your ass. LOL
The manager said good point long story short got the EVO but if you pre-order from Best Buy be prepared for them to sale your phone to someone actually there saying I want it I want to sign now.
I went back into Best Buy since I was still within my 30 day window. And said I would like to exchange this Samsung Moment and pay the difference for the EVO. Their jaws dropped and one the sales guys pulled me aside and said how did you know you could do that. I said, I use to sell sale phones for a other company its called a 30 day test drive.
He explained to me that you could only pre-order right now and that the shipment would be June 9th. I explained to him are you sure it will be here, because that will be day number 29 on my test drive he said they would be there. Well I get a phone call on the 8th stating that all pre-orders have been filled expect for mine and three others and they would in on the 9th guaranteed.
Walked into the store on the 9th, and their is 3 customers ahead of me in line two activated EVOs as new customers and one bought it out right at the full retail price with no pre-order information. I had my pre-order information and about i saw in the line of other people only 2 other people that had their pre-order information I was guessing we were the "3" they were talking about. Well it was my turn. I said I am here for my EVO here is my pre-order information.
That same clerks jaw dropped again and he said I am sorry but the shipment did not come in and we do not know how long it will take. I said BS I know and saw exactly what you did you are just running up your new sales counter because they did not pre-order it you just wanted to sign them up and look back there in the line there is other 2 we are the 3 that had pre-order and you just let our phones walk out. By that time the other 2 were like he did WHAT!!! I said he botching the system and his numbers to look good is what he is doing the oldest trick in the sales book.
The manager came over and said he was sorry that their was nothing he could do for us and that with that I said here take the Moment back cancel the account. He proceed to do so and while on the phone said I was unhappy with service and could not get signal at my house. The manager said oh you want to speak to the customer. He handed me the phone and the lady was like what can we do about the service. I explained to her that it was NOT the service that Best Buy was botching the pre-orders to lock people into their devices and raise their new sales number. She says WHAT put him back on the phone.
15 minutes later the account was closed he refunded me the phone price and the first month bill Sprint did cause Best Buy messed up. Just as the clerk was getting ready to hand me the money with the Manager still standing there talking with the other 2 people with a line of about 15 wanting the EVO mind you I was the in line person and these other 2 talking the manager were back far in line.
The stock boy comes up and says look in this box 3 came in but that is all we have I dont know what your going to do. I looked at the sales guy and the manager and said IF YOU HAVE ANY BRAINS you will give us three PRE-ORDERS the EVO before Dan Hesse hopes in his car and comes across state to kick your ass. LOL
The manager said good point long story short got the EVO but if you pre-order from Best Buy be prepared for them to sale your phone to someone actually there saying I want it I want to sign now.
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