1. in15seconds's Avatar
    Since my last software update my G Sensor has stopped working, and as a result, my screen will not auto rotate. The top G sensor level (horizontal) is stuck to the far left but the bottom one works. Anyone else having this problem?
    09-10-2015 09:55 AM
  2. Russel McDonald's Avatar
    Take a look at the post on page 2 of these threads, the one titled "Auto Rotate stopped working". There seems to be a solution to this issue in that post.

    http://forums.androidcentral.com/htc...d-working.html
    09-10-2015 03:51 PM
  3. in15seconds's Avatar
    Thanks for the help. Would you know where the "help app" is located? I do not think the HTC M9 has one.
    09-10-2015 06:39 PM
  4. in15seconds's Avatar
    Was just emailed this by HTC support; this is for the M9 if this helps anyone else out:
    Type * # * # 3 4 2 4 # * # * on the phone dialer screen (NO SPACES BETWEEN symbols or numbers).
    You have to have a magnet to initialize the sensor test, btw and if you do a full hardware diagnostics, you'll need headphones.

    Hope this can help!
    09-10-2015 06:41 PM
  5. Tommy D4's Avatar
    I had the same problem (not connected to any SW update). The solution is (and I'm being serios) to give your phone 2 solid bangs to the palm of your other hand.
    Try it and let me know.
    Miguel Baca likes this.
    09-16-2015 06:56 AM
  6. in15seconds's Avatar
    GTFO!!! Well,, it worked! haha.. and I was ready to send the phone back for repairs!! Not all of my screen auto-rotate, but at least the important ones do now!
    Thanks for your help!!
    09-16-2015 11:28 AM
  7. John Nota's Avatar
    I had the same problem (not connected to any SW update). The solution is (and I'm being serios) to give your phone 2 solid bangs to the palm of your other hand.
    Try it and let me know.
    I feel stupid for even trying but I needed 4 bangs on a flat hand :-). I ran the dyagnostics before that a few times, it failed. Banged 4 times on my flat hand, not crazy hard but firm is the correct word I think. Ran the dyagnostics again and went green. And actually works again. Question now is, for how long because this can't be good!
    01-19-2016 08:32 AM
  8. arunkumar22's Avatar
    Since my last software update my G Sensor has stopped working, and as a result, my screen will not auto rotate. The top G sensor level (horizontal) is stuck to the far left but the bottom one works. Anyone else having this problem?
    07-15-2016 03:07 PM
  9. arunkumar22's Avatar
    Yep I m also having this kind of problem
    07-15-2016 03:08 PM
  10. athfsloth18's Avatar
    Same problem X coordinate stuck all of the way to the right. Y coordinate is fine. X doesn't move no matter what.
    07-15-2016 05:32 PM
  11. M Abushaala's Avatar
    I had the same problem (not connected to any SW update). The solution is (and I'm being serios) to give your phone 2 solid bangs to the palm of your other hand.
    Try it and let me know.
    Dude!!!!!!!! Are you a wizard because this solution worked like magic thanks alot
    07-20-2016 05:02 PM
  12. Dylanhocking's Avatar
    I had the same problem (not connected to any SW update). The solution is (and I'm being serios) to give your phone 2 solid bangs to the palm of your other hand.
    Try it and let me know.
    Tommy D4, you're a legend! I and to hit it a few times, facedown onto my flat palm, and then it worked! Better than any HTC tech guy ive spoken to. Thank you man
    01-16-2017 03:36 PM
  13. Odisseo's Avatar
    Thanks Tommy D4! I had the same issue, the accelerometer stuck on the z axis, I was ready to send the phone to the technical support, but yesterday evening I tried your solution and immediately everything worked again! From Italy, phone: ASUS Zenfone 3, accelerometer sensor: Invensense ICM ACC. Thanks again!
    05-27-2017 09:24 AM
  14. Droid boyd's Avatar
    I had the same problem (not connected to any SW update). The solution is (and I'm being serios) to give your phone 2 solid bangs to the palm of your other hand.
    Try it and let me know.
    Totally worked! I was baffled and desperate, so I tried swift bumps to my palm and it worked. Thanks!
    12-04-2017 07:59 PM
  15. Miguel Baca's Avatar
    It really works! Thanks for this. Now my phone is back to normal.
    05-01-2018 11:29 AM
  16. 2ISAB's Avatar
    test
    05-10-2018 08:24 PM

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