Why can't I get LTE 4G service with a Incipio cover on my HTC ONE M9?

[AC Question]

Why can't I get LTE 4G service with a Incipio cover on my HTC ONE M9

I have sprint service live approx 3/4 mile from cell tower can only get LTE 4G service when I. Remove the cover. I do occasionally get the service at other locations but does work better with the cover removed.

 

[trsbbs]

Re: Why can't I get LTE 4G service with a Incipio cover on my HTC ONE M9

Check with the manufacturer. .

 

[bellken]

Re: Why can't I get LTE 4G service with a Incipio cover on my HTC ONE M9

I have an Incipio cover on my M9, and, I have no problems with LTE, but, I am with Verizon. Are you setup to use wifi at home? Other than that, you probably should go into a Sprint store, and, show them your problem.

 

[adock22096]

Does the case have metal on it?

 

[pcabe5]

Re: Why can't I get LTE 4G service with a Incipio cover on my HTC ONE M9

You didn't say which case you're using. I use the incipio octane case with no issues. I'm Verizon though.

If you're using the dual-pro shine, that has aluminum and the extra metal could be causing the problem.