No longer playing mp3 ringtone, playing default instead.

[Steven Pugh]

Hi, I'm fully OS updated at the moment but today noticed my incoming calls were the default ringtone instead of my usual music mp3.

It shows set as my mp3 but dosnt play when incoming calls. My mp3 ringtone does however play if I individually set it as a single contact ringtone but not globally.

Really Anoying, I'm hoping someone can help.

Steve

 

[Rukbat]

Try clearing the system cache and the phone's cache.

 

[Steven Pugh]

Sorry that didnt fix it.

Steve

 

[meyerweb#CB]

Is your mp3 ringtone located on an external SD card? If so, try moving the file to the ringtones folder on the internal SD, then reset the ringtone again. On my old Galaxy S3, I frequently lost the ringtone setting until I moved them all the that folder.