07-23-2018 11:50 PM
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  1. thornburg24's Avatar
    Has anyone else had any signal issues with the LG V20? I have been on AT&T for a long time and had MANY phones even quite a few recently and never had an issue. Since upgrading to the V20 I no longer can connect at all while at work. I rely on my phone for the camera and email functions at work but this is pretty much a paperweight while there. I have noticed this while out at a few restaurants also. I love this phone but obviously I need one I can use. I know its not the location because I have never had an issue in these places before. Just trying to find out if it is the V20 in general or if maybe it is just an issue with my device and need to exchange it. Thanks in advance for any feedback anyone can give me.
    11-09-2016 12:00 PM
  2. amyf27's Avatar
    You know it can be the sim card. I had that issue with another phone and when I got a new sim card that fixed the problem
    Ntchwaidumela and pontiac005 like this.
    11-09-2016 12:05 PM
  3. lorenzo marshall's Avatar
    Has anyone else had any signal issues with the LG V20? I have been on AT&T for a long time and had MANY phones even quite a few recently and never had an issue. Since upgrading to the V20 I no longer can connect at all while at work. I rely on my phone for the camera and email functions at work but this is pretty much a paperweight while there. I have noticed this while out at a few restaurants also. I love this phone but obviously I need one I can use. I know its not the location because I have never had an issue in these places before. Just trying to find out if it is the V20 in general or if maybe it is just an issue with my device and need to exchange it. Thanks in advance for any feedback anyone can give me.
    It's funny you mentioned this,I just upgraded to the lg v20, I'm on att as well and have been noticing if I have 2 bars I'm doing good but when I had samsung phones in the same area will be full strength. I been searching for a post about this but this is the only one I found.I believe their is some issue on att and this phone.You are not alone.Other than that have had no problems
    11-09-2016 05:17 PM
  4. DamianP's Avatar
    I'm on ATT as well and have no issues. Have had the Note 7(and still have a HTC 10 on ATT as well) the LG V20 has similar signal to the HTC 10.

    Has anyone else had any signal issues with the LG V20? I have been on AT&T for a long time and had MANY phones even quite a few recently and never had an issue. Since upgrading to the V20 I no longer can connect at all while at work. I rely on my phone for the camera and email functions at work but this is pretty much a paperweight while there. I have noticed this while out at a few restaurants also. I love this phone but obviously I need one I can use. I know its not the location because I have never had an issue in these places before. Just trying to find out if it is the V20 in general or if maybe it is just an issue with my device and need to exchange it. Thanks in advance for any feedback anyone can give me.
    11-09-2016 08:22 PM
  5. ajb1965's Avatar
    I'm on T-Mobile. I just got the phone Friday night, and I've noticed the last two days I've gotten cut off while driving home around the same area both times. I haven't encountered a cell 'dead spot' in my town since the mid 2000's. It could be coincidence, but it makes me wonder lol
    11-09-2016 09:51 PM
  6. lateck2's Avatar
    Verizon user here. I have had NO issues with signal or WiFi.
    I think I get better signal with my V20 than my V10 and I am very sure it is better than past phones.

    Lateck,
    11-09-2016 11:15 PM
  7. SupraLB's Avatar
    Whats your network strength in dBm? I hate going by bars, because every phone probably measures a bar differently.
    You can check under settings, more, mobile network, network type and strength. Or several apps can measure and display it all the time so you can find weakspots.
    11-10-2016 03:50 PM
  8. xcaliburpcs's Avatar
    I'm also having problems, it seems to be band 30 issues for me. when it slows down on band 30.
    11-10-2016 04:19 PM
  9. xcaliburpcs's Avatar
    for some reason it prioritizes band 30 even though band 17 is stronger
    11-10-2016 04:21 PM
  10. thornburg24's Avatar
    I went in today and got a new sim card hoping that would fix it but not sure it's going to. At the moment I'm at -103 dBm. I've been averaging between -99 and -105
    11-10-2016 04:33 PM
  11. Maigan Wood's Avatar
    Did this fix your signal issue? I just got the lg v20 a couple weeka ago and im having the same issue.

    I went in today and got a new sim card hoping that would fix it but not sure it's going to. At the moment I'm at -103 dBm. I've been averaging between -99 and -105
    01-06-2017 06:48 AM
  12. lovical's Avatar
    Hey, same problem here!! Except i'm on Tmobile. I too just upgraded to the LG V20 after being an Samsung S6 user. Was really excited about the LG and like you, I do love the phones screen, camera, browsing experience etc, but am having huge issues connecting. It's not just connecting calls but also connecting to the internet and also receiving MMS and sending pic texts. It's also not very intelligent when it comes to switching from wifi to network internet or calls when it needs to.

    The samsung s6 and previous generations I've had on Samsung were brilliant at getting the user connected if wifi was on but signal was poor...it would route the most optimal signal to make sure you got the end result. With the LG V20, IF wifi is turned on and the wifi signal fails it doesn't catch a wave on the network to get you connected and just craps out if you try to make a call. Even with wifi turned off, I would say about 40% to 60% of my call initiations DO fail and are unable to connect. Sometimes I can make call after call with a perfect win rate with no issue and then out of no where it will begin a fail streak again. So this is VERY frustrating.

    I got the phone about 10 days ago and I'm still within the 14day return period with tmobile. I was hoping that the issue was the phone was just a lemon and would get the LG v20 again but I've read too many other users experiencing the same issue. Although tmobile claims this is not a known problem. I went a few days ago to talk about replacing this and they suggested they first make some adjustments and switch my sim card out. They also changed a few network settings like turned roaming on. It seemed to work fine for a few calls and then once more started the fail streak.

    I just called tmobile to explain my frustration and that I do not expect to be charged the $50 restocking fee and that I want a brand new phone (other or LGv20) since this issue has been happening right from the onset of the new purchase. They're honoring the $50 wave and invited me to go get any phone of my choosing.

    Overall, minus the connection issues It's a great phone...but again, worthless if you can't connect obviously. I'm attached to this phone simply because of the screen size being 5.7 compared to other phablet like devices that are 5.5. But with the call connectivity and also that you can't simultaneously attach more than one image in a text thread....like you can only attach one image at a time and then go back and repeat the attachment function again...i mean what's that about!! like build the UI right! Why leave something like this out!?

    So I'm inclined to get the iphone 7S plus or the samsung s7. The samsungs have all been very good to me when it comes to dependability on network & wifi connection. Appreciate any feedback someone else might have
    01-19-2017 08:00 PM
  13. Lisa75's Avatar
    Omg, I'm sorry but I'm glad to hear I'm not the only one having issues. I'm on Verizon and I am now on my 5th warranty LG V20. Nothing that Verizon has done helps anything. I keep dropping calls, everyone thinks I'm hanging up on them. Ugh.

    The insurance/warranty has told me that they don't think sending me another phone is going to solve the problem, seriously it took them 5 phones to reach this conclusion. Verizon said there's nothing else they can do that the problem is my device. I'm stuck in the middle with a phone that doesn't work. I have to get this resolved.
    silverfang77 likes this.
    02-08-2017 09:55 PM
  14. OneFlight's Avatar
    Have you tried this?

    https://support.t-mobile.com/docs/DOC-32452

    It's a loooong way from a STARTAC........
    04-17-2017 03:26 PM
  15. automan 47's Avatar
    I have the v20 from TM and have the same problem.it takes spells and will cut out no matter where i am . i can hear them and they cant hear me, this happens at the house ,driving down the road or setting still.
    TM local store replaced the phone and the sim card and still have the same problem,called LG and they said it's a TM problem.called TM and they wrote a ticket on it and 3 days later got back to me, they said they want me to take m sim card out and borrow a phone for a couple days and install my sim card in the other phone .first off i don't have a 2nd and i am sure no one is going to let me have their own personal phone. And by the way there are alot of complaints about this problem on the internet bur TM or LG knows nothing about it. So i am filing a written complaint with the FCC . If anyone knows of another way to handle this let me know. I told them i would be glad to take the phone back and trade it for the samsung 8 but they would also have to take back the new phone case i just purchased for $50 and that didn't go over with them plus they want a add'l down payment.in talking to the FCC i guess TM has alot of problems. so let me know if anyone is having any luck with this problem. thanks
    04-17-2017 03:32 PM
  16. OneFlight's Avatar
    We've had V20's for a couple of weeks. This is the most configurable phone I've ever seen (okay, likely I should get out more)!

    T-Mobile has a good set of set-up instructions, but a few steps aren't identical, maybe because it was from a pre-release unit. If you basically know where you're supposed to end up it isn't difficult - but IMO, in no way is this a plug & play phone.

    Settings-Networks-More-Mobile Networks-Network Mode-select the GSM/WCDMA/LTE auto.

    Be sure and turn Roaming Data OFF

    The play Store has several good apps to sniff out adjacent cell towers and map them, showing their signal strength.
    04-17-2017 04:22 PM
  17. PAC757's Avatar
    I'm also having problems, it seems to be band 30 issues for me.https://uploads.tapatalk-cdn.com/2016...56c26b3d11.jpg when it slows down on band 30. https://uploads.tapatalk-cdn.com/2016...4a84d60405.jpg
    Band 30 is the problem not the Phone, I have done an unofficial experiment with phones on AT&T that have band 30 in them vs ones that do not have band 30.
    1) AT&T branded Samsung Galaxy Note 5, Always kept staying latched on to band 30 and would be sitting around - 119db.
    2) Honor 8 unlocked no band 30, would usually hang onto band 2 or 17, usually sitting around - 82db.
    3) Moto X Play unlocked, no band 30, would be on band 2, 5 or 17 typical signal - 81.
    4) OnePlus 3, band 30, typical signal - 118db.
    5) AT&T branded LG V20, less hanging on to band 30 then the others but when it does signal is around - 119.
    I wish AT&T would explain why their own phones utilizing band 30 have such horrible signal strength. I've been being annoyed by this since AT&T started pushing band 30, and I don't understand why band 30 seems to be given priority over the other bands that have a much better signal.
    04-17-2017 05:18 PM
  18. TNCattleDog's Avatar
    V20 on Verizon and I have all kinds of connection issues. Dropped calls, intermittent cutting in and out during conversations, crappy sounding calls on bluetooth in my car (I can hear caller but they can't hear me). Same problems I had with my second G4. My G2 (My backup phone) and my wife's V10 work fine in the same areas. Swapping sim cards has not helped.

    It is so incredibly frustrating when I am on call (neurosurgery) and have to ask everyone I am speaking to to repeat themselves because it is all broken up or I just plain didn't hear it. Last LG phone for me...

    David
    04-17-2017 05:48 PM
  19. Fred98TJ's Avatar
    I'm retired and moved to the Philippines. Granted right where my house is at has a poor signal to start with, but my V20 has a very hard time getting any signal inside the house and often even outside around the house.
    I'm currently using a Xperia XZ and it always has several bars when inside the house.
    I also have a Huawei P9 and a Huawei Mate 9 and they also have no problems with a signal inside the house.
    I've had people at the house with samsung s6 and s7 edge and some iphones. All could get a signal inside the house.
    This V20 is the worst phone I've had or seen with regards to signal strength.
    04-17-2017 10:09 PM
  20. mrdave570's Avatar
    Wow, I'm on AT&T with the V20. I never had any dropped calls. In fact, people say I sound much better than my HTC One M9. The HTC dropped calls frequently too. But I do see the bar levels are never more than 3 bars. There must be something going on with LG and LTE.
    04-18-2017 10:21 AM
  21. automan 47's Avatar
    Just a quick update. went to the TM store today and they again replaced the sim card again but still have the same problem. contacted LG again and again they said they have none of these issues mentioned with this phone but i can send the phone back to them and be without a phone for up to 2 weeks and no guarantee the problem will be fixed. if they won't admit they have issues with this phone how are they going to fix it, now if they want to send be a loaner for the 2 weeks then i will give up my NEW phone that is 10 days old to let them check it but we all know that's not going to happen. there are 100's of complaints in regards to this problem but LG will not admit to it, ALL they would have to do is admit there's a problem and we are working on it and i would be more understanding but to treat people like they are stupid and can't read that these issues exist is what makes be mad. So i have filed a complaint with the FCC weather it will help i don't know but if you are getting no where with the carrier or the MFG file with the FCC, if the MFG get's enough calls from the FCC maybe something can get done. i'll let you know what happens and please let me know if you are having problems like mine and i will be glad to send it off to the FCC
    silverfang77 likes this.
    04-19-2017 05:59 PM
  22. Mike Dee's Avatar
    If it's only 10 days old my advice is return it.
    04-21-2017 05:36 PM
  23. TNCattleDog's Avatar
    So I spent a bit of time on the phone with Verizon the other night and they had me do a "network reset" which seems to have helped my connectivity and call quality issues so far. I have made several calls from home during which I could hear the caller fine and they could hear me. I have also made several calls over my cars handsfree bluetooth connection which sounded better as well. So, we will wait and see how things go.

    For those interested: Settings>backup and reset>Network settings reset. Once finished, shut down the phone (do not restart) Wait ten minutes, then turn the phone back on.

    You will have to re-enter all your wifi passwords and reconnect any bluetooth devices, but after that, all should be well.

    David
    04-24-2017 02:18 PM
  24. automan 47's Avatar
    ok here's the latest on my v20 problem. took the phone back to TM replace it for the 3rd time and 4 sim cards and still the same problem. called TM loyalty dept and that also was a waste of time , they suggest i trade the phone in for another v20 or a different model, which at this point i am giving it a lot of thought but it will be with a different carrier,over 6 hours at the TM stores and countless hours on the phone with them, as i said before i don't think it's a TM problem but a LG problem but TM won't even attempt to call LG and try to resolve the problem. so i am going to check other carriers and look at the galaxy 8,they seem to be offering a better deal then TM. but i am done with LG no matter what carrier i go to.
    04-27-2017 01:24 PM
  25. silverfang77's Avatar
    Sorry to hear that. You must have been given phones from a bad batch. I've had a great time with my V20 thus far.
    recDNA likes this.
    04-27-2017 01:26 PM
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