Microsoft Word Issue

[JC8865]

Having a strange issue trying to install Microsoft Word. It crashes the app store when I try and install it. I use Outlook and I have Excel installed just fine. Word just won't install.
Any help would be great.

JC

 

[Laura Knotek]

Hi there.

What Android device do you have, and what version of Android is it running?

 

[JC8865]

Hi there.

What Android device do you have, and what version of Android is it running?

I have the S8 Plus running 7.0. I had word on the SD card then after a reboot it was gone and left this strange partial file behind that I can't delete. So now every time I try and install Word it crashes the play store.. thanks for the reply sorry it took so long to reply back.

JC

 

[chanchan05]

Try to get it from the Galaxy App Store.

 

[JC8865]

Try to get it from the Galaxy App Store.

That worked! Excellent.. thanks very much.. never even occurred to me to try that! Thanks!!

JC

 

[chanchan05]

That worked! Excellent.. thanks very much.. never even occurred to me to try that! Thanks!!

JC

Glad you got that sorted. The problem I think is because Google doesn't really support SD cards, so the SD card files probably weren't getting read properly by the Play Store.