1. Leta1911's Avatar
    My new Moto G 5 plus is asking me to update, but I have just walked through setting the Access Point with a CS Rep at Consumer Cellular and don't see any reason to change those settings. The screen I'm getting says:

    "Configuration Update
    There are profile updates for your phone:
    Access Point:
    Update: MMS

    Please make selection

    Postpone Delete Install"

    I tried just installing, but then it wanted me to make a selection for yet another access point. Anyone have any idea what is happening here?

    Thanks!
    12-29-2017 05:51 PM
  2. B. Diddy's Avatar
    Let's make sure the APN is entered correctly. Go to this site and type "APN" in the question box, then click the only result that comes up: https://www.consumercellular.com/Help/billing. Compare the APN settings there with the one on your phone. Is it exactly the same?
    Scott337 likes this.
    12-29-2017 06:45 PM

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