The key phrase she'll need to use with Moto is to request an "Advanced Exchange." They will charge her $24.99 and will be willing to send her the new device prior to receiving the original back. They will also apply a temporary $99 security charge that they'll refund to her after receipt of the original. And they will provide a pre-paid shipping label so she doesn't have to pay additional cost to return it.
If she doesn't like the $24.99 charge and temporary $99 fee, then they'll send her a pre-paid shipping label so she can send her original back first. Then they'll provide her a code to order a new device.
That being said....I've been trying to get my Advance Exchange code since 10/2 with no success. The one they finally gave me today is an invalid code. While theoretically well-meaning, Moto's actual customer service is thoroughly incompetent.