02-17-2017 02:49 PM
26 12
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  1. captainm27's Avatar
    According to this lenovo forums, many users from the Z Force are having trouble with quiet notification sounds / delayed ring volumes on the Z Force. I was curious to see if anyone is having the same issue on the Moto Z Play. I'm really considering this phone, but absolutely need to be able to hear notifications as they come in.

    https://forums.lenovo.com/t5/Moto-Z-...z/td-p/3420410
    10-05-2016 09:50 PM
  2. YAYTech's Avatar
    I have the Z Force. Notifications are loud enough to hear them in a somewhat quiet room, but if you're in a noisy environment, they'd be easy to miss. A number of people have complained about this. It might be possible to change notification sounds to louder ones using Zedge or similar app, but they could definitely stand to up the max system sounds volume.
    10-06-2016 02:27 PM
  3. seaham358's Avatar
    yes.. had the issues until I used the temp fix they have posted. Been working after the fix. I do not use Bluetooth so it has not return
    10-07-2016 08:31 PM
  4. justpastfinish's Avatar
    What's the temp fix? The help app one?
    10-07-2016 10:30 PM
  5. benjamminh's Avatar
    ^Yeah.
    10-07-2016 10:30 PM
  6. justpastfinish's Avatar
    Ya. I heard that it is somehow screwing with the escalating ringer and applying that to all sounds. Videos play fine. I can't for the life of me hear my texts!!!
    10-07-2016 10:33 PM
  7. seaham358's Avatar
    temp fix I used was go to app drawer.. then click on device help... then fix...then hardware test.. then speakers.. begin test.. after first test click no did not hear sound then run again and it should be fixed..
    Poppy59 likes this.
    10-08-2016 06:03 PM
  8. benjamminh's Avatar
    ^Until you turn it off or reboot then you have to do the fix again. Moto needs to push a fix for this. It's one of the few issues with the Z line.
    10-08-2016 06:18 PM
  9. wdillma1's Avatar
    Used the "Device Help" Fix and it solved the volume issue. However, I could no longer use "OK Google" nor could I answer incoming calls! Rebooted the phone (not factory reboot), and the low volume returned, but I can no use OK Google and can answer incoming calls. Looks like I will have to stay with low volume until a fix comes out.
    11-04-2016 07:45 AM
  10. captainm27's Avatar
    Used the "Device Help" Fix and it solved the volume issue. However, I could no longer use "OK Google" nor could I answer incoming calls! Rebooted the phone (not factory reboot), and the low volume returned, but I can no use OK Google and can answer incoming calls. Looks like I will have to stay with low volume until a fix comes out.
    I bought my Z Play last week. I have been getting that nagging full screen notification to update. I have to keep closing it a million times a day. Still on July Security update, but darn it, I have no problems with sounds.

    Its interesting. The pop up will come on like brutally during the day hours, but in the evenings, I can go almost all night without that pesky notification.
    11-05-2016 12:10 AM
  11. Melcw's Avatar
    What was the work around, I can't seem to find the posted temporary fix and I cannot hear my phone at all unless it's right in my face.
    11-11-2016 01:16 PM
  12. wdillma1's Avatar
    Open the app Device Help. Click on the fix tab. Under hardware choose speakers. If it doesn't improve the first time run it again. This should improve sound.
    11-12-2016 06:12 AM
  13. Poppy59's Avatar
    Open the app Device Help. Click on the fix tab. Under hardware choose speakers. If it doesn't improve the first time run it again. This should improve sound.
    But bluetooth doesn't work after doing this
    11-12-2016 07:41 PM
  14. wdillma1's Avatar
    I didn't check my Bluetooth after doing it, but my OK Google didn't work and for some reason I couldn't answer incoming phone calls. Rebooted the phone and it corrected those issues. The sound went back to being lower, but not as low as it had originally been.
    11-13-2016 09:03 AM
  15. Poppy59's Avatar
    I didn't check my Bluetooth after doing it, but my OK Google didn't work and for some reason I couldn't answer incoming phone calls. Rebooted the phone and it corrected those issues. The sound went back to being lower, but not as low as it had originally been.
    Welcome to the club 😕
    11-13-2016 01:17 PM
  16. captainm27's Avatar
    If anyone is still lucky enough to be on the July Security Patch, you can disable the update service by going into APPS, and then locating Motorola Update Service, and Force Stop this app. No more nagging until your next reboot. But you can repeat the process.

    All my sounds are Super Loud! Will not update my phone until an official fix comes out.
    11-14-2016 07:28 AM
  17. huungryshark's Avatar
    If anyone is still lucky enough to be on the July Security Patch, you can disable the update service by going into APPS, and then locating Motorola Update Service, and Force Stop this app. No more nagging until your next reboot. But you can repeat the process.

    All my sounds are Super Loud! Will not update my phone until an official fix comes out.
    I am lucky still on July Patch.

    When i go to motorola uodateservices and force to stopp there is a warning and when I click "OK" nothing happens?

    Is it stopped until reboot?
    11-14-2016 10:41 AM
  18. huungryshark's Avatar
    Here...
    Attached Thumbnails Are you experiencing the low / quiet notification sound issue happening on the Z Force?-6663.jpg  
    11-14-2016 10:42 AM
  19. captainm27's Avatar
    I am lucky still on July Patch.

    When i go to motorola uodateservices and force to stopp there is a warning and when I click "OK" nothing happens?

    Is it stopped until reboot?
    Yup! The update is stopped until the next reboot. Just have to force stop it again when you reboot next time.
    11-15-2016 09:53 PM
  20. nickname303's Avatar
    I think it's safe to assume that Motorola is not going to be fixing this issue before the Nougat update, which will hopefully get rid of the problem. The thing that worries me though, is that there will inevitably be new bugs in the Nougat release too. So will any of those new bugs ever be patched in the future? If Motorola is willing to leave customers with a major flaw on their phones for months on end, who knows if they will ever be bothered to fix any other issues that arise with the Nougat update. It's a poor show from Motorola. They produce a really good Moto Z phone and let it get dragged down by rubbish support/updates
    11-16-2016 07:15 AM
  21. huungryshark's Avatar
    Yup! The update is stopped until the next reboot. Just have to force stop it again when you reboot next time.
    Thank you

    Will stay on July Patch until Android N

    Never touch a running system
    11-17-2016 08:49 AM
  22. Countyworker642's Avatar
    I have a Moto z.....Where do I find this? I don't see updates in my apps
    01-19-2017 11:40 AM
  23. this_is_nascar's Avatar
    My new Motorola Z Play Droid has the low notification issue. Still no fix for it?
    01-19-2017 05:21 PM
  24. TJH132's Avatar
    Fixed with last night's update. Ready for Nougut now!
    01-29-2017 12:14 PM
  25. this_is_nascar's Avatar
    Yep. I applied the update earlier.
    01-29-2017 05:39 PM
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