1. Lzr000's Avatar
    Hi,
    My call volume became very low- I barely hear the other party and have to turn on speaker. When I call, dial tone is low too. The slider in settings>sound is all the way up, but when I click on it the test sound it's very low too. Media and ring volumes are fine, like all other sounds. Tried restarting phone- did not help.
    Is it a problem of phone app, or you could think of something else?
    I have Motoz3 Play, Android 9 and my phone app is the latest.
    07-24-2020 07:07 AM
  2. B. Diddy's Avatar
    I moved this from the Moto Mods forum to the Moto Z forum for more specific traffic, since I assume you're not talking about one of the Mods in relation to this question, correct?

    Does this happen in Safe Mode as well? https://support.motorola.com/us/en/p...ments/MS130377
    07-24-2020 09:29 AM
  3. Lzr000's Avatar
    Does this happen in Safe Mode as well?
    Yes, safe mode does not change the volume. I turned on Hearing Aids compatibility and it got slightly better, but I presume it's a patch not a solution.
    Thanks
    07-24-2020 10:38 AM
  4. mustang7757's Avatar
    Yes, safe mode does not change the volume. I turned on Hearing Aids compatibility and it got slightly better, but I presume it's a patch not a solution.
    Thanks
    Make sure ear piece on top is clean and speaker on the phone ?
    07-24-2020 12:04 PM
  5. Lzr000's Avatar
    Make sure ear piece on top is clean and speaker on the phone ?
    Hi! If the problem was with hardware it would exist for all apps, but media and ring volumes are fine, and calls via messenger is load enough.
    07-24-2020 01:12 PM
  6. mustang7757's Avatar
    Hi! If the problem was with hardware it would exist for all apps, but media and ring volumes are fine, and calls via messenger is load enough.
    While true , but different phones like on speaker phone only use bottom firing speaker, or in media , so nothing to lose try clearing out any grime with can compress air especially in ear piece speaker.

    If all good there maybe a factory reset
    B. Diddy likes this.
    07-24-2020 01:36 PM
  7. Lzr000's Avatar
    While true , but different phones like on speaker phone only use bottom firing speaker, or in media , so nothing to lose try clearing out any grime with can compress air especially in ear piece speaker.

    If all good there maybe a factory reset
    Just tried- unfortunately dd not help. Will wait with factory reset for now- hate loosing all settings and messages
    07-24-2020 03:24 PM
  8. mustang7757's Avatar
    Just tried- unfortunately dd not help. Will wait with factory reset for now- hate loosing all settings and messages
    I understand

    Let us know how next step goes
    07-24-2020 03:36 PM
  9. Lzr000's Avatar
    If all good there maybe a factory reset
    Well, did factory reset and went through all the troubles of resetting passwords. Unfortunately did not help.
    I do think it must be a bug in the phone app.
    07-31-2020 05:19 PM
  10. mustang7757's Avatar
    Well, did factory reset and went through all the troubles of resetting passwords. Unfortunately did not help.
    I do think it must be a bug in the phone app.
    Oh wow , its possible
    07-31-2020 06:34 PM

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