WiFi Constantly Disconnecting and Reconnecting

[Hawk Conqui]

Hello Android Central Community! I was wondering if you could help me with a problem I've been having on my Moto Z2 Play. As the subject states, my wifi has been disconnecting and reconnecting from my home network for no apparent reason. This happens when the device is turned off (screen off) and while I'm using it. I do not have it set to turn WiFi off when on sleep. Thanks in advance!

 

[B. Diddy]

Does this happen on other wi-fi networks, or only your home network? If it's only at home, try rebooting your router by unplugging its power for 10 seconds. See this guide for other tips: http://forums.androidcentral.com/am...roubleshooting-wi-fi-connection-problems.html

 

[Hawk Conqui]

It's other WiFi networks as well, I stated that it was my home network, because, well because I think it was better to include more information than less.

 

[B. Diddy]

Does this also happen in Safe Mode? https://motorola-global-en-uk.custh.../119232/~/using-safe-mode-on-the-moto-z2-play. If not, then something you installed is probably interfering -- but the tedious part would be to uninstall apps one by one until the problem goes away, since there's no good way to pinpoint it further.

 

[Hawk Conqui]

I'll try it out and get back you as soon as I can. I'm not home or near any WiFi connection so I'll update you when I am.

 

[Hawk Conqui]

Just tried it, sadly the problem still persists. Sometimes the WiFi will disconnect after I wake the device back up, and it sometimes even happens when I'm using the device.

 

[B. Diddy]

Ok, that narrows it down to a firmware issue or a hardware issue. Bluetooth can sometimes interfere with 2.4 GHz wi-fi, so see what happens if you turn off Bluetooth for a while.

 

[Hawk Conqui]

I usually have Bluetooth off, I'll turn it on occasionally for my Bluetooth speaker, but most of the time it's off. I will note however, that I have an Asus router that uses some kind of smart technology to determine what network to put each device on 2.4 or 5 GHz.

 

[B. Diddy]

Hmm, that's interesting about the router. Is there a way to turn off that feature, so that it works like a more conventional router? Also, is its firmware up to date?

 

[Hawk Conqui]

The firmware is up to date but I'm not sure if you can turn that feature off. I have the model here... https://www.amazon.com/Tri-band-AiP...ag=hawk-future-20&ascsubtag=UUacUvbUpU6164877

 

[heap11]

The firmware is up to date but I'm not sure if you can turn that feature off. I have the model here... https://www.amazon.com/Tri-band-AiP...ag=hawk-future-20&ascsubtag=UUacUvbUpU6164884

If you read the reviews you can see that a lot of people turned that feature off and got better performance as a result. It is a $400 router, you can turn the smart technology feature off and configure it the way you want to.

 

[Hawk Conqui]

Not sure how I missed that. Thank you so much, I'll be sure to try that!

 

[pizza_pablo]

Have you tried turning off wifi scanning?
It seems that both wifi scanning and Bluetooth scanning only cause issues.
I always turn both off. When I get a new phone and forget to turn these off and issue pops up and upon googling it, find a reminder to turn them off. It virtually always fixes the issue.
These settings are difficult to locate.
The easiest way to find them is to go to the phone's main settings menu and type "scanning" in the search bar.

 

[B. Diddy]

If you read the reviews you can see that a lot of people turned that feature off and got better performance as a result. It is a $400 router, you can turn the smart technology feature off and configure it the way you want to.

Steps to turn off Smart Connect are on pg 105 of the manual: http://dlcdnet.asus.com/pub/ASUS/wireless/GT-AC5300/E12817_GT_AC5300_Manual_English.pdf

 

[ratsttam]

I usually have Bluetooth off, I'll turn it on occasionally for my Bluetooth speaker, but most of the time it's off. I will note however, that I have an Asus router that uses some kind of smart technology to determine what network to put each device on 2.4 or 5 GHz.

https://www.asus.com/us/Networking/RTAC3200/

This is the beast I have. I did have to disable the "smart switching". What it does, is when the signal gets below a certain threshold, it drops it off that network so it can be forced to another band. On paper this sounds awesome. In practice, it left many devices around my house sitting right on the edge, and constantly looking to switch. Making it seem like they're "disconnecting" from the wifi. Well... they actually are...

Except for the more powerful network cards on my desktop and laptop computers, just about every phone would randomly disconnect for what seemed like no reason at all.