turbo charger not working?

[ansa82]

My daughters turbo charger stopped working after 2 months. It was very wiggly at the bottom of the phone. Took it to Verizon and they had one from a returned phone to give us. It's charging now but It's slow. Doesn't seem like it's turbo charge. Is there a way to tell if it's turbo charging for sure?

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[Ry]

My daughters turbo charger stopped working after 2 months. It was very wiggly at the bottom of the phone. Took it to Verizon and they had one from a returned phone to give us. It's charging now but It's slow. Doesn't seem like it's turbo charge. Is there a way to tell if it's turbo charging for sure?

Posted via the Android Central App

There should be a toast pop-up that says TurboPower connected when you plug it in.

You can also use an app like Ampere to check.

https://forums.androidcentral.com/e...etails?id=com.gombosdev.ampere&token=xUXwwBlI

 

[ansa82]

It's At 49% and saying 4 hours till fully charged?

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[ansa82]

There should be a toast pop-up that says TurboPower connected when you plug it in.

You can also use an app like Ampere to check.

https://forums.androidcentral.com/e...etails?id=com.gombosdev.ampere&token=GcsmykKi

This charger is telling her it's not the original charger

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[ansa82]

This charger is telling her it's not the original charger

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It pops up that the original charger should be used. Ggrrr I think I have to go back to Verizon store tomorrow

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[doogald]

This charger is telling her it's not the original charger

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It's probably not the original *cable* if it is the original charger. Turbo charging requires a good charging cable. If you have the original, use it; if not, try another mini-USB cable and see if it starts turbo charging.

Do note, though, that turbo charging stops at 78% and it starts using regular 5V USB charging, to prevent overheating the battery pack.

 

[ansa82]

It's probably not the original *cable* if it is the original charger. Turbo charging requires a good charging cable. If you have the original, use it; if not, try another mini-USB cable and see if it starts turbo charging.

Do note, though, that turbo charging stops at 78% and it starts using regular 5V USB charging, to prevent overheating the battery pack.

Thanks for the info. Interestingly enough, I plugged it into my LG V10 lightening charger and it's saying turbo charging with that?! But not with this motorola turbo charger. Gggrrr so frustrating! I don't think there is really anything drastically wrong with the phone itself but it's making me nuts that it's not turbo charging as it should with the charger

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[strawbee]

There might be a problem with the phone, and not the charger.

 

[ansa82]

There might be a problem with the phone, and not the charger.

I thought so too but after the Verizon people evaluated they thought it was the charger. Finally got a replacement turbo charger from motorola and its turbo charging again!

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[strawbee]

I thought so too but after the Verizon people evaluated they thought it was the charger. Finally got a replacement turbo charger from motorola and its turbo charging again!

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That's good

 

[Ry]

I thought so too but after the Verizon people evaluated they thought it was the charger. Finally got a replacement turbo charger from motorola and its turbo charging again!

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Were you able to get a TurboPower 25 as a replacement?

 

[Moto0685]

My phone stopped turbo charging but my experience with motorala was not as good they told me they no longer ship the charging cable and plug under warranty and would have to contact Verizon to see if they have any charging cable they told me I could buy one from them this in my opinion is unacceptable for any company when the phone is less then 4 months old

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[innovandrew]

My cable is loose and I know it's the port on the phone. Won't even charge at all now with any cable.

Unacceptable for this to break in three months. It's not had any strain and only the included charger has been used.

Motorola under Lenovo has been providing unacceptable support from what I hear so I can't wait to deal with claiming this things warranty tomorrow.

$650 phone and the charging port breaks? Come on...

 

[Zorro1]

Exactly why I loved the wireless charging on the Droid Maxx...I can't understand why they cut that loose! There are two predictable hardware problems at some point: the USB port and the power button....I still rarely use the power button, but now back to using that USB port to charge...arghhh.

 

[ChuckLIII]

Exactly why I loved the wireless charging on the Droid Maxx...I can't understand why they cut that loose

I don't understand your post. The Turbo 2 supports wireless charging, and mine has worked great since the day I received it.

 

[Zorro1]

I'll give it another go...but when I first laid it on there to see if it did, it began to discharge....

 

[Zorro1]

It IS working! YAY!! Thanks so much...saves the USB port....Happy Dance!

 

[PAC757]

My USB charging port is starting to act up also, tried 2 different Motorola cables and Turbo Chargers, used my Tylt charger last night and it only charged up to 52% from 31% after 7 hours. Never had this problem with the original Turbo or with my Nexus 6, both of those charged wireless with a case on the phones just fine. Overall, my opinion anyway, the Turbo 2 isn't the same quality as my Original Turbo or my Nexus 6.

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[Zorro1]

It's certainly less sensitive to wireless. My Droid Maxx would charge thru 6-8 business cards in a plastic holder. My wife's Turbo 1 won't charge thru her Otterbox. My new Turbo 2 will just barely thru a thin plastic cover and three business cards and plastic holder...does better if take the cards out or pop the case off.

 

[Jruse80]

My cable is loose and I know it's the port on the phone. Won't even charge at all now with any cable.

Unacceptable for this to break in three months. It's not had any strain and only the included charger has been used.

Motorola under Lenovo has been providing unacceptable support from what I hear so I can't wait to deal with claiming this things warranty tomorrow.

$650 phone and the charging port breaks? Come on...

My husband, son and I all have these phones and I have had to send my husband's and sons back once do to not charging at all. After getting my son's replacement it has stop charging a little over a month later. So in total 3 phones have been sent back due to charging issues
When I have talked to tech support they have said there is a known charging issue with this phones. All the ones that have been sent back it seems to be something to do with the charging port. It's getting really old sending back phones all the time