1. AC Question's Avatar
    My Samsung Galaxy J5 Prime froze today in the morning while I was typing a message to a friend in a FB Messanger. I can't take off the battery because it is not removable. All button combinations are not working so I cannot turn it off. Any ideas? The phone is new - bought it a couple of weeks back.
    03-08-2017 02:51 AM
  2. belodion's Avatar
    Have you tried pressing and holding Power to force a shutdown, or Power and Volume Down?
    03-08-2017 06:50 AM
  3. DjFox7's Avatar
    The same thing just happend to my Samsung J5 Prime. If you do find something that works please tell me.
    03-08-2017 10:44 PM
  4. DjFox7's Avatar
    I just fixed mine by holding the power and both volume buttons down for over seven seconds
    03-08-2017 10:51 PM
  5. Cherub Becky's Avatar
    Thanks alot! I was listening to the music on my phone and it just went off for 2 days and then just a few moments ago i searched on google and found this and tried it out - pressing the power button together with the volume down key and it worked!! thanks once again!!
    06-28-2017 08:42 PM
  6. Santosh Shrestha3's Avatar
    thank you verry much it works
    06-30-2017 12:40 AM
  7. token60's Avatar
    Much appreciated DJ , worked for me
    07-13-2017 08:20 PM
  8. atom science's Avatar
    Yes It worked for me
    Use power key and volume down key together.
    It eill reset the phone.
    07-14-2017 12:09 PM
  9. Rod Sprague's Avatar
    Thank you, that worked for me too. Bit of a relief. Had tried Vol + and power, did not think to try Vol - and power.
    07-31-2017 08:55 PM
  10. Patrick Lee4's Avatar
    Just bought mine a couple of days ago when this happened. Thanks so much for this.
    08-14-2017 10:13 PM
  11. j5primeowner's Avatar
    Hold and press the home and both volume buttons at once.
    Works like magic
    09-05-2017 02:01 AM
  12. B. Diddy's Avatar
    Moved to the new J Series forum.
    09-26-2017 05:38 PM

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