09-10-2019 01:07 PM
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  1. jamesaru's Avatar
    I've heard about popping in the old sim card, but unfortunately I traded in my old phone and left it in there. This is a new line though so maybe that wouldn't have helped.

    I did notice if I enter my IMEI on the sprint site it locates the device and the SIM card, however it's only letting me pick a new plan and not add to an existing.
    08-23-2019 07:18 PM
  2. DaBlackman619's Avatar
    Was it an email ? Still waiting on mine
    I just got the approval through Samsung for my $150 credit and placed an order for three nice cases for the note 10 plus
    08-23-2019 07:24 PM
  3. TMavC5's Avatar
    now my status says this "We're sorry, we're working on it. If we can't get it to the store by Sun, September 22, we'll let you know and cancel the order."

    im still on hold waiting for someone.. its been 3hrs and 55 mins
    Were yours unlock or carrier-branded?
    08-23-2019 07:58 PM
  4. TMavC5's Avatar
    As an FYI about using the Best Buy issued sim card:

    I left the store with my device and activated at home with the new preinstalled sim card Best Buy issued me. Something told me to hold onto my old sim and I'm glad I did.

    I got home and realized my Verizon mobile hotspot was not activating. After being on the phone with Verizon tier 2 tech support for 45 minutes, I got creative.

    I grabbed my old sim that I had taken out of my previous Note 8 that was released to Best Buy, popped it in my phone after tech support reactivated it and wallah I was back up and running. Verizon tech support guy was somewhat frustrated as I simply thought this thing through even though he doubted it would work.

    So yeah Best Buy sim card issues definately affected us Verizon customers as well.
    Yeah, that's exactly what happened with mine. We end up using my old SIM, everything started to work.
    08-23-2019 08:04 PM
  5. nikkihp79's Avatar
    I just got the approval through Samsung for my $150 credit and placed an order for three nice cases for the note 10 plus
    How long did it take to get it after registering?
    08-23-2019 08:06 PM
  6. monty Stinson's Avatar
    Use the new phone, shop samsung app
    08-23-2019 08:08 PM
  7. MysticalDreams's Avatar
    My saga continues...

    Yesterday I got a call back from the manager saying she was holding MY Blue N10+ in her hands and the Glow might not be ready for pick up... Made the appt to go pick it up. Got the email with the appt confirmation YAY!! after wasting my entire day on hold yesterday with BB I was putting this in the Win column

    I go today (30 mins early) walk in and the rep says it may take a little longer because if the activation issue. No worries! Let's get started... He goes to grab one phone and comes back. I said I guess the other phone isn't in yet? He says "a 2nd phone?" yadda yadda I have the glow, what other phone?
    MY blue phone the glow is got my MiL!

    he goes to the manager that called me and they can not locate the phone!! I left empty-handed in full frustration.

    I just looked at my email and it says it MIGHT be available on SEPT 6th!!! are you fricken kidding me?? The store told me they didn't have very many preorders so why do I have to wait two or more weeks?!?!?!?!

    NEVER EVER again
    TMavC5 likes this.
    08-23-2019 08:55 PM
  8. NIZMOZ44's Avatar
    I just got the approval through Samsung for my $150 credit and placed an order for three nice cases for the note 10 plus
    How long did it take to get the approval?
    08-23-2019 08:59 PM
  9. Bkdodger1's Avatar
    Update : as some mentioned here early on in the pre order process ..unlocked phone I put on my BB credit card ... originally $1197 including NY taxes ..today when I went to pick up ...they do the trade in first ..$330 for phone $270 to complete the $600 credit ..which they gave me on BB gift card ...charged my BB credit card $597 after the gift card is used versus the phone sale.

    So if you go though Samsung you pay less because they subtract $600 from phone price and you pay taxes on less..FYI ..

    I decided to keep phone with BB for the goodies and took the 5% reward from my BB card on the phone purchase to kinda even me out vs Samsung site price ..
    08-23-2019 09:02 PM
  10. 7h3d34f0n3's Avatar
    so do you think all of the issues will be ironed out by next week? I think I am due to go get mine by August 30th.
    08-23-2019 09:07 PM
  11. jamesaru's Avatar
    I'm on Sprint and went to pick up my Note 10+ earlier today. The phone wouldn't activate automatically and they tried calling Sprint and some other help lines they had available to them. No success with any of them and the phone doesn't show on my Sprint account. One of the people they called even suggested the phone is "burned" and would never work properly. BB offered to sell me another Note 10+ and give me the credits, however then I'd lose out on the Samsung pre-order bonus.

    So, to make a long story even longer, they let me bring the phone home to see if the activation will automatically happen over the next day or two. If not, I can take it back.

    I already submitted the Samsung pre-order credit thing so we'll see if that comes through.

    Anyone else in the same boat? I'm hopeful this will just resolve itself.
    For anyone following, an update. After a long while on Sprint chat, and several escalations, someone was able to activate my phone! I have no idea what he did, but his name was Eriberto and he's my hero

    So, it is possible, you just have to find the right person.
    08-23-2019 09:18 PM
  12. jac12's Avatar
    so do you think all of the issues will be ironed out by next week? I think I am due to go get mine by August 30th.
    right there with you. This whole day sounded like a nightmare. I am kind of glad mine got pushed. Now I am just hoping we don't fall into the "if we can't get it you cancel the order and lose the benefits" situation
    08-23-2019 09:21 PM
  13. Serkle K's Avatar
    Take this with a grain of salt, but from what I gathered when I picked up mu Note10 +, was that for some reason, the Sim cards that are arriving with devices are marked for delayed activation dates, which is seemingly the root of the issue. If you try to use the SIM that's packaged with the device, it will get black listed because the system has an activation date of at least next Friday or later. That's why most people are getting the late pickup notices. But if you are able to use your current SIM, you have to call your carrier support from your device with tour existing SIM installed and have them update your account with the SIM and your device IMEI.

    Not sure who is responsible for this major error, but that's why, even in store, the reps are sitting om hold for a while.

    It's also likely partly to be that your device isn't showing as received because of the delayed SIM activation dates or it just may not have been actually received in your stores yet.

    I hope this helps clear some things up. I know it doesn't make things arrive any sooner, but try not to take it out on the reps, they're just doing their jobs at this point.
    08-23-2019 09:38 PM
  14. NIZMOZ44's Avatar
    Well,confused. Mine got approved by Samsung but I don't have any credit to spend yet. 6 weeks to get that?
    08-23-2019 09:50 PM
  15. TMavC5's Avatar
    Well,confused. Mine got approved by Samsung but I don't have any credit to spend yet. 6 weeks to get that? [IMG=485x1024]https://uploads.tapatalk-cdn.com/20190824/40c6d24fa13148359390dd12dc5f3a72.jpg[/url]
    My last upgrade, I believe you have to wait 14 days before they send you a gift code.
    NIZMOZ44 likes this.
    08-23-2019 09:57 PM
  16. Tarah Sorber's Avatar
    So I went into best buy. They had a few blue ones in stock so I cancelled my glow and got blue lol
    08-23-2019 10:19 PM
  17. LordAndroid's Avatar
    Got my Aura White today at BB I pre-orded on 8.8 I'm on AT&T
    08-23-2019 10:26 PM
  18. Jackson Galaxy's Avatar
    Walked in without preordering and bought a Sprint Note 10+ Aura Black released because of a cancellation. $1280 OOD and activated from home with no issues.
    Shaunda12 likes this.
    08-23-2019 10:46 PM
  19. buzzy3970's Avatar
    Well,confused. Mine got approved by Samsung but I don't have any credit to spend yet. 6 weeks to get that? [IMG=485x1024]https://uploads.tapatalk-cdn.com/20190824/40c6d24fa13148359390dd12dc5f3a72.jpg[/url]
    Usually much sooner. Think they use the verbiage as a safety net of sorts.
    NIZMOZ44 and nikkihp79 like this.
    08-24-2019 12:46 AM
  20. Lepa79's Avatar
    My claim for the $150 has been approved. Waiting on the code to buy some goodies
    nikkihp79 likes this.
    08-24-2019 02:38 AM
  21. ladiinay's Avatar
    So I went into best buy. They had a few blue ones in stock so I cancelled my glow and got blue lol
    I pre-ordered the Blue. Omg it's gorgeous!! I love it so much and can't stop looking at it!! Congratulations on your choice!
    nikkihp79, Shaunda12 and Bkdodger1 like this.
    08-24-2019 05:18 AM
  22. nikkihp79's Avatar
    Picked up my phone yesterday at Best Buy with no problems. And just got approved for my Samsung credits. But it's saying 6 to 8 weeks to receive the code. With my daughter's S10+, it didn't take a day to receive it
    08-24-2019 05:44 AM
  23. cwbcpa's Avatar
    Well,confused. Mine got approved by Samsung but I don't have any credit to spend yet. 6 weeks to get that? [IMG=485x1024]https://uploads.tapatalk-cdn.com/20190824/40c6d24fa13148359390dd12dc5f3a72.jpg[/url]
    I got the same thing. It's been a few years since I bought early enough to get a promo, but if I remember correctly it comes sooner than that.
    NIZMOZ44 likes this.
    08-24-2019 05:57 AM
  24. Bkdodger1's Avatar
    I pre-ordered the Blue. Omg it's gorgeous!! I love it so much and can't stop looking at it!! Congratulations on your choice!
    Love this blue... back of the phone looks protected too ...at first I thought I had additional protector on it with glass
    ladiinay and Shaunda12 like this.
    08-24-2019 06:42 AM
  25. Ohioan's Avatar
    Got the "your preorder is delayed, we may have to cancel if it's not here by September 22" email.

    I just checked my local best buy and they have the model I want available for in store pickup.... if I give up my Samsung credit, which I dont want to do.
    08-24-2019 07:39 AM
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