Pre-ordering with Best Buy

[TMavC5]

based on what I was told when I was transferred from the main queue to the back office queue, it's not sorted, the "need a few things from you to manually pre-activate the device". still on hold, 3 hrs 20 mins.

I don't think you'll get anyone to answer.

 

[rlg2017]

I got the call from my local Best Buy. We have an appointment to get our new phones tomorrow.

 

[felloffthetruck]

No change in mine. I guess the 30th was correct.

What color you getting? My black one should be here tomorrow from Verizon.

 

[Lepa79]

I got the call from my local Best Buy. We have an appointment to get our new phones tomorrow.

No calls for me yet. It does say preparing for pick up tomorrow but nada yet.

 

[rlg2017]

No calls for me yet. It does say preparing for pick up tomorrow but nada yet.

Good luck! Hope you get yours.

 

[Tarah Sorber]

What color you getting? My black one should be here tomorrow from Verizon.

The glow ! Should have went blue that one isn’t back ordered with Best Buy.

 

[Jewels81]

My bestbuy store said they didn't understand the email. Saying part of my order (black note10) is not even there yet. Said a load came today and another will come tomorrow which should have my phone. They told me my blue note10+ is there ready for tomorrow. Said I don't need an appointment. To come in anytime during open hours which is 10am to 9pm. I'll be there at 10 lol. Did buy the new black Samsung wireless charger stand tho. And if the black ain't there tomorrow...well at least I'll have my blue lol. And I'll pick black up when it's available.

 

[Bkdodger1]

Unfortunately no luck on phone today it was a mess on 3 calls lol.. Best thing they don't pick me up and I get a survey right after lmfao you know how that went.. .. Finally got to BB in person and my phone is not at store yet.. They expect shipment by the morning... Hopefully have it tomorrow or Saturday latest... My store is cool just I think the automated system is not good at all.. One call routed me back to a main number not local store...

 

[tlbland0426]

Just got the call as well that mine is in and ready for pickup tomorrow. Took the 10am slot right when. They open.

The only time my Best Buy could fit me in tomorrow is 1:00 PM so I'm taking half a personal day and going...lol

 

[rizzo269]

The only time my Best Buy could fit me in tomorrow is 1:00 PM so I'm taking half a personal day and going...lol

I would've done the same thing. Luckily they had the first slot open so I figured I'll take my half day in the am

 

[Jewels81]

While I was at bestbuy today I looked at the blue note10+. First thing you see when you walk in the door lol. The lighting was kind of dark but still saw the beauty of the color. Gorgeous phone. Love how thin it is. But those big icons tho. Lmao.

 

[MysticalDreams]

I am beyond shocked...After all the different hold times today, I reached out to the store I ordered it from 2x... Once I was given the loyalty department that put me on hold... AGAIN after that call with no real end in sight, I hung up after 1 hour plus and called the store again...

I was told from the store that now my line was processed and its the new line they are having issues with. She tells me I can pick mine up and we'll deal with the other one at that time (I don't need that one until Sept 3rd or 8th)

I finally leave the house to get something to eat since my entire day was shot and my phone rings!! It's the Best Buy I ordered the phone from Frustration sets in just answering the phone LOL
She says to me she knows I have been consumed with this all day and she found a workaround!! She wanted to personally call me to tell me I can come to pick up my phones before I get a text or email about it.
It may take a little longer to process (maybe 15 minutes total) but I was able to set up an appointment that fits my schedule. Surprise Surprise I got an email confirmation!

 

[MysticalDreams]

PS the only scary part is, it has my husbands name on the order/appointment but I have verified with AT&T and BB that I can pick it up since I ordered it, I used my CC and my husband is just the primary on the AT&T account

 

[geraldem]

I have not gotten call from BB yet. website says it is preparing and avail to pickup tomorrow. should I be worried?

 

[bertsirkin]

I haven't heard a thing from BB on 2 phones preordered. Both supposed to be ready tomorrow, but just called and only one came in - a black. But, they have extra blue phones (I ordered white). So, I'll pick up the black and blue phone tomorrow. They said I could just come in first thing - nothing about appointments.

This will be the last purchase I make at BB. As far as I'm concerned, they botched the entire process. I couldn't even look up my order numbers on their web site - when I did, it indicated "nothing found".

I spent a minimum of 3 hours just trying to pre-order these phones a week ago, because they didn't know what they were doing.

As I said - last purchases at BB.

 

[Lepa79]

Hmmm, you know you can resize the home screen which will make the icons a lot smaller, right?

While I was at bestbuy today I looked at the blue note10+. First thing you see when you walk in the door lol. The lighting was kind of dark but still saw the beauty of the color. Gorgeous phone. Love how thin it is. But those big icons tho. Lmao.

 

[Lepa79]

I have not gotten call from BB yet. website says it is preparing and avail to pickup tomorrow. should I be worried?

Same here. No you shouldn't be. It will be there tomorrow.

 

[Casper4]

I finally got a shipping notice just now with overnight for delivery tomorrow. I can relax a little now. Wish I was a BB lottery shipping winner like the lucky few who got it yesterday but oh well.

Hope everyone who is having problems gets it all sorted out and gets the phone ASAP good luck and enjoy.

 

[Jewels81]

Hmmm, you know you can resize the home screen which will make the icons a lot smaller, right?

Lol yeah. It just cracked me up when I saw it

 

[rushmore]

My Black 512 10+ Verizon is at BB waiting for pickup tomorrow.