1. Joel Miller's Avatar
    I've been back and forth between Sprint and Samsung trying to activate.... Samsung says it's sprints fault. Sprint says phone is ineligible and IMEI is invalid and not unlocked yet. Samsung says everything is ok on their end and Sprint should be able to activate 2 hours later I'm here and couldn't handle being in the phone any longer....
    08-21-2019 04:40 PM
  2. o4liberty's Avatar
    I've been back and forth between Sprint and Samsung trying to activate.... Samsung says it's sprints fault. Sprint says phone is ineligible and IMEI is invalid and not unlocked yet. Samsung says everything is ok on their end and Sprint should be able to activate 2 hours later I'm here and couldn't handle being in the phone any longer....
    I would try a new sim card
    08-21-2019 04:53 PM
  3. Joel Miller's Avatar
    Sprint is CDMA no sim
    08-21-2019 05:11 PM
  4. lolaprei's Avatar
    Sprint is CDMA no sim
    Dude, I am having the exact same problem. First was that my device was not unlocked, now it is that my device is not compatible on the Sprint network. This is an absolute joke.
    08-21-2019 05:41 PM
  5. Joel Miller's Avatar
    LMAO same exact things they told me. Samsung called me back and they out in a ticket ... Supposed to email me tomorrow...
    08-21-2019 06:11 PM
  6. chazglenn3's Avatar
    Sprint most certainly does have a SIM card. If you bought the unlocked version from Samsung, you have to contact Sprint Worldwide and have them send you a SIM card. I had to follow those steps for my unlocked Note 9. When you get a SIM card and install it then the phone will have a valid IMEI. Unless you find the correct SIM card at a local store. I could not.
    Nostromo79 likes this.
    08-21-2019 06:38 PM
  7. Y2Dre's Avatar
    For what it's worth, I was able to activate my unlocked Note10+ on Sprint without any issues. I called multiple Sprint stores until I got someone who knew exactly what SIM card I needed (SIMOLW416TQ/SKU: 854798005224). After I got the correct SIM, the online activation process went smoothly. I waited about 15 minutes after I received an email from Sprint verifying the activation and everything was fine after that.

    Since I was replacing a Note8, I chose the Activate menu option on the website and chose the "Did you recently upgrade your device" option.

    Good luck to you all...hope that helps.
    08-21-2019 06:38 PM
  8. wricu01's Avatar
    That crazy Sprint's customer service and support sucks they may be an issue with those HEMI that were issued from SAMSUNG and and I'm a little confused I've been on Sprint for about 16 years and you still need a SIM card for that phone to to work on Sprint network
    08-21-2019 06:39 PM
  9. Joel Miller's Avatar
    For what it's worth, I was able to activate my unlocked Note10+ on Sprint without any issues. I called multiple Sprint stores until I got someone who knew exactly what SIM card I needed (SIMOLW416TQ/SKU: 854798005224). After I got the correct SIM, the online activation process went smoothly. I waited about 15 minutes after I received an email from Sprint verifying the activation and everything was fine after that.

    Since I was replacing a Note8, I chose the Activate menu option on the website and chose the "Did you recently upgrade your device" option.

    Good luck to you all...hope that helps.
    Did you have to go to the store to get the sim card?
    08-21-2019 06:52 PM
  10. sharilehan's Avatar
    I haven't been able to activate my unlocked Note 10+. I have chatted with Megan on Sprint's online chat, then Megan transferred me to a Sprint Care Specialist, and, in the end, the Sprint Care Specialist told me to go to a Sprint store. I did as I was instructed, and I went to a Sprint store. None of the Sprint store reps could get my unlocked Note 10+ activated. A Sprint store rep even called into corporate Sprint. Corporate Sprint told the Sprint store employee that I have to contact Samsung. I am not alone. There are others on community.sprint.com who are having the same activation issues.
    08-21-2019 07:27 PM
  11. Y2Dre's Avatar
    Did you have to go to the store to get the sim card?
    Yeah...I picked on up in the store because the Sprint SIM kit I bought from Amazon was taking too long and I got impatient. I walked out with the correct SIM at no charge.
    08-21-2019 07:28 PM
  12. amyf27's Avatar
    This may sound funny but I bet you its because it isnt release date yet. I had an unlocked note 8 and if I remember right, they couldnt get it to work until the release date
    08-21-2019 07:34 PM
  13. chazglenn3's Avatar
    No, the problem here is no SIM card. The unlocked phones don't ship with one.
    08-21-2019 08:52 PM
  14. Joel Miller's Avatar
    No, the problem here is no SIM card. The unlocked phones don't ship with one.
    Can i use the SIM card from my note9?

    SOrry, never bought unlocked before....
    08-22-2019 07:15 AM
  15. abrath16's Avatar
    Having the same problem I even had Sprint overnight me a Sim card to arrive when the phone came and still the same problem. Called Samsung they said bc it's not released untill the 23rd which I find odd bc other people have it activated
    My co worker just swapped his Sim and it activated no problem with Verizon.... I'm really disappointed
    08-22-2019 07:21 AM
  16. norwoodsteel's Avatar
    08-22-2019 03:13 PM
  17. norwoodsteel's Avatar
    08-22-2019 03:13 PM
  18. runfar262's Avatar
    I got an unlocked Note 10+ and activated it on Sprint by buying one of their 4 in 1 SIM kits. The card that fit was the SIMOLW516TQ. I got bought it online at this link:
    https://shop.sprint.com/mysprint/sho...dependent=true

    Phone activated with no problem.
    08-25-2019 11:59 PM
  19. Almeuit's Avatar
    Sprint is CDMA no sim
    Incorrect.
    08-26-2019 12:00 AM
  20. Samsmome's Avatar
    No, the problem here is no SIM card. The unlocked phones don't ship with one.
    Both my unlocked note 10+'s came with a new sim card. When placing order on Samsung for the unlocked, it had asked which carrier.
    Didn't use either one. We just put in the sim card from the current phone.
    Just an FYI we're on Verizon.
    toenail_flicker likes this.
    08-26-2019 04:54 AM
  21. methodman89's Avatar
    That crazy Sprint's customer service and support sucks they may be an issue with those HEMI that were issued from SAMSUNG and and I'm a little confused I've been on Sprint for about 16 years and you still need a SIM card for that phone to to work on Sprint network
    SIM stands for subscriber identification module. It does not matter how long you're with any provider, it must be present.
    08-26-2019 05:33 AM

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