How do I fix a bug where video playback randomly mutes itself?

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How to fix a bug where video playback randomly mutes itself

I have a Samsung Galaxy Note 4 and while watching videos, the volume randomly mutes itself. Sometimes after 15 seconds, sometimes after a minute (approx). While in fullscreen mode, when the volume mutes, the control bar pops up as if it was given a command and I have to physically unmute the player again. Also, when the player first starts the volume is always muted, which to me seems stupid as I clicked to play a video, it would make sense that I want the audio too.
 

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Re: How to fix a bug where video playback randomly mutes itself

I have a Samsung Galaxy Note 4 and while watching videos, the volume randomly mutes itself. Sometimes after 15 seconds, sometimes after a minute (approx). While in fullscreen mode, when the volume mutes, the control bar pops up as if it was given a command and I have to physically unmute the player again. Also, when the player first starts the volume is always muted, which to me seems stupid as I clicked to play a video, it would make sense that I want the audio too.

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Do you have some kind of bluetooth device hooked up to the phone?
 

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