05-23-2017 06:11 PM
30 12
  1. LowIQ's Avatar
    I have run into a few GN4 owners this past year of which ALL OF THEM have Crash/Reboot issues
    In most use the Wakelock/CPU Lock app to counter the problem.
    But so far have not met one person free of these problems after Marshmellow Update.
    Before the Update, the GN4 was a Dream Device to behold!
    I've done everything a person could do under the dire circumstances,
    Emailed, Phone Called Samsung/T-Mobile, Wrote in various Forums to complain,
    I did it all except get a different smartphone in which I do not want to do considering
    How NEW this phone is?
    I wish I had left Jellybean on my Note4!
    But that isn't the fault of the vast Samsung Customers who Updated?
    I didn't get the Note5 because was not worth the money versus Note4,
    I refrained from getting the Note7 for same reasons and Glad I did!

    The new Samsung Galaxy S8+ is an okay device with new technology I like!
    But not enough to throw my Note4 into the waste bin?
    I holding out for the Note8
    I hope I'm mildly surprised at that point.
    I'm so dependent on the S-Pen that will be difficult for me to switch to another type of smartphone?
    I don't know if there are any Note4 owners that don't have the Crash/Reboot issue?
    But if there are?
    Would like to hear specifics about how their GN4 is setup.
    Maybe another look at this might find a solution?
    04-28-2017 03:23 PM
  2. Rowlette's Avatar
    Replace with a new battery all will be good. Mine ( both batteries)😂 seem to have some​ kind of memory and once they went below 70% it would freeze and reboot. Since I purchased a new battery all problems seem to disappear.
    04-28-2017 03:30 PM
  3. jcleav's Avatar
    lol jellybean!? I'm on nougat. don't really have those issues, except for an occasional buggy rom build. using anker batteries, which have worked really well for me.
    04-28-2017 04:03 PM
  4. ChetManley762's Avatar
    My GN4 would periodically restart (1-2 times a day) for no apparent reason after I updated to Marshmallow. After I completely wiped my SD card the random reboots went away. I'll get 1-2 a month now max.
    04-28-2017 06:01 PM
  5. LowIQ's Avatar
    I've done all the New Battery replacements, did the Hard Reset reinstalations.
    I'm on my THIRD NOTE4 Insurance replacements!
    I have Three New Batteries for which the only viable fix is Wakelock/CPU Keep Awake!
    If I deactivate the CPU Keep Awake?
    Crash/Reboot begins again.
    If I use Camera more than three pictures will freeze or Reboot
    I even tried Stock Factory apps with no additional apps
    Other than CPU Awake
    04-28-2017 06:42 PM
  6. LowIQ's Avatar
    Yes!, Jellybean for the fact no Crash/Rebooting was found
    What good is Marshmellow if it constantly Crashes/Reboots?
    04-28-2017 06:47 PM
  7. LowIQ's Avatar
    Also wiped SD card in fact had a spare New Card in which made no difference.
    just for ****s/Giggles ran without an SD card.
    Same problems persisted.
    04-28-2017 06:56 PM
  8. LowIQ's Avatar
    I've come to the conclusion this is 100% Firmware issue.
    I've been to multiple GN4 forums reading/posting same complaints.
    No permenant solutions found.
    04-28-2017 07:20 PM
  9. ChetManley762's Avatar
    If you tried all that and the phone is still not working I think you're right.
    LowIQ likes this.
    04-28-2017 07:24 PM
  10. LowIQ's Avatar
    All the people I have met with GN4's are with same Crash/Reboot circumstances.
    I wish I had met one who didn't?
    It might have given me confidence for a solution to be found?
    If you happen to be lucky GN4 doesn't have these issues?
    It just might be a factor in Luck?
    In I don't believe in Luck?
    But don't have anything else to fall back on?
    04-28-2017 07:36 PM
  11. Dan93292's Avatar
    I rarely have this problem. I restart every morning and then again in the afternoon if performance starts degrading. My opinion is that it's past time to upgrade. I was about to grab a N7, but we all know that story. I'm hoping to keep my N4 going until the N8 is available.
    LowIQ likes this.
    04-28-2017 11:22 PM
  12. Shamrock_627's Avatar
    Then you've met one.

    Right here. I HAVE had an app crash (Firefox), but not the entire phone into a re-start or lock up.

    Software version: N910PVPS4DPK1
    Hardware Version: N910P.05
    Android 6.0.1
    Kernel: 3.10.40-9120850
    Build: MMB29M

    Kernel is dated Nov. 2. I DO, however, have a security update that I refuse to install, because it works that well. But the phone isn't flawless. I bought it on launch day (Oct. 2014), and it's been great, but after over 2 years, my screen is starting to "burn in". At the top.
    LowIQ likes this.
    04-29-2017 12:56 AM
  13. TwitchyPuppy's Avatar
    Never had an issue with mine and got it new.
    04-29-2017 03:33 PM
  14. pduffer's Avatar
    No problems with my wife's Note 4 either.
    04-30-2017 11:28 AM
  15. daehttub01's Avatar
    Sorry to hear about your issues. My stock Marshmallow Sprint GN4 is running just fine. Every now and then a monthly firmware update creates an issue (overheating) but a battery pull and wipe partition cache solves it. I do have the odd wifi drop to LTE and it is sometimes slow to connect to Bluetooth but I am very happy overall. Out of habit I do the periodic factory reset to be safe and it helps clean the junk out of my phone and forces me to clean up my apps. As long as I get the security updates, I am keeping my replaceable battery, IR remote capable GN4. I hate the iPhoned sealed battery forced obsolecence money making feature of the new Samsungs....
    LowIQ likes this.
    04-30-2017 05:40 PM
  16. LowIQ's Avatar
    I have version N910TUV2EQC1 T-Moble USA
    March 1, 2017
    Problem started with Android 6
    05-01-2017 04:07 AM
  17. LowIQ's Avatar
    Same here am waiting for Note 8
    It's just a shame for Note 4 isn't the problem?
    It's the upgrade.
    Otherwise, could make a case to keep it for replaceable battery.
    I have three batteries after all?
    05-01-2017 04:11 AM
  18. LowIQ's Avatar
    I may try to flash a Custom ROM?
    I just don't want to lose features in which usually happens with custom ROM's?
    I also don't need a sealed phone like iPhone?
    What's the point as many users use cases? I do as well.
    My phone works great until it goes thru Crash/Reboot?
    Other than that don't have any complaints.
    Maybe a ROM flash might make it worthwhile if Note 8 doesn't warrant the added expense for a mediocre list of features.
    Note 7 didn't have the IR remote in which I use on occasion.
    Not a deal breaker if it doesn't? But hate when less doesn't justify added expense?
    6 gigs of memory might make me forget?
    05-01-2017 04:21 AM
  19. JRDEMASKUS's Avatar
    ATT Note 4, stock, 6.0.1 (SPL 8/1/'16). Original battery. I rarely have to restart the device.
    At this time, I have not tried to install an SD card.
    This is a spare device I bought a few months ago. The story was that it was 1 1/2 yrs old, and spent one year on the shelf.
    It spends most of its time at home as a couch pet now.
    I have no crashing or rebooting.
    05-01-2017 05:00 PM
  20. wm4's Avatar
    Note 4 for 18 months. Original battery, new sd card, all the updates, no crashes, no reboots.
    Now I've jinxed it.
    05-02-2017 04:56 PM
  21. Larry_F's Avatar
    Just to add one more data point, I have a Verizon Note 4, never rooted, which I bought new in August 2015 and I have used it since them with a Samsung SD card. I still use the original battery, have accepted every update, and have never had a crash/reboot problem.

    05-02-2017 05:17 PM
  22. natehoy's Avatar
    Another data point. I purchased mine in early 2015 new, I have always factory reset after every major OS upgrade (never after the security patches) and I think I've had it reboot unexpectedly maybe twice in the 2 years, 4 months that I have owned it. And one reboot was because the battery was going bad - $40 for a pair of Anker replacement batteries and it's been fine ever since. There's simply nothing on the market currently that tempts me away from this black slab of awesome.
    05-03-2017 08:04 AM
  23. kobe008's Avatar
    I have a Verizon Note 4 bought about a month after the phone was released. Never rooted and I've done every update that has been pushed out never had a problem. I have bought a new Anker battery and I have factory reset after each major update. Cannot recall it ever rebooting on its own.
    05-03-2017 10:20 AM
  24. anon(634141)'s Avatar
    Think you meant KitKat, it was the OS the Note 4 launched with (never had Jelly Bean).

    Myself I have three Verizon Note 4's and other than a bad battery no crash/reboot issues to speak of.

    The first one is an original release that was on KitKat for 2 years before it was rooted and flashed with a stock Lollipop ROM (5.1.1). It's now a backup device.

    Second Note 4 and current active one is about a year old and was immediately rooted and has been running the same stock Lollipop ROM mentioned above.

    Third Note 4 is a 1.5 year old work device that came with Lollipop 5.0.1 then was updated to Lollipop 5.1.1 then Marshmallow 6.0.1 and then a few subsequent security patches. Only thing done with it in between are cache partition wipes. It works OK probably would run a bit better after a master factory reset. But being a work device I'm not gonna take the time to mess with it.

    None of them have/use a SD card (other than was needed to root the two personal ones).

    On all three I've gone through and disabled any unneeded apps and have only installed the absolute minimum number of third party ones (to keep things lean and mean).

    Ultimately I have no clue why some experience the issue while others do not.
    05-03-2017 02:35 PM
  25. LowIQ's Avatar
    Getting my Fourth Galaxy Note 4 as an insurance/warranty replacement.
    Hopefully, the Fourth will be the one to keep?
    We shall see how it goes.
    05-07-2017 02:43 AM
30 12

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