THIS GUY :'(
Picked up the phone friday from an AT&T store by my house. Got home, put the phone on the charger and when I went to pick it up it was SUPER HOT. So I did what most humans would have done. I dropped the phone. Phone fell right on the corner and thats when my world shattered.
I spent Appx 4 hours on the phone with both AT&T and asurion. Asurion told me that they don't have any Note 7's in stock and would send me a Galaxy s7 Edge. The rep informed me "its the same phone, just without the pen" I proceeded to run down all of the differences between the devices. She was not happy. They also told me I had another option which is to wait 4-6 weeks for a device, and even then there was no guarantee of a note 7. I was highly annoyed.
So after about an hour on the phone with AT&T and multiple managers later. I finally got a resolution.
AT&T agreed to send me a brand new device, a free Case and screen protector...I GOT LUCKY.
Now I take full responsibility for what I did to my device, but at the same time Asurion is terrible..
So yeah..put a case on your phones people
Picked up the phone friday from an AT&T store by my house. Got home, put the phone on the charger and when I went to pick it up it was SUPER HOT. So I did what most humans would have done. I dropped the phone. Phone fell right on the corner and thats when my world shattered.
I spent Appx 4 hours on the phone with both AT&T and asurion. Asurion told me that they don't have any Note 7's in stock and would send me a Galaxy s7 Edge. The rep informed me "its the same phone, just without the pen" I proceeded to run down all of the differences between the devices. She was not happy. They also told me I had another option which is to wait 4-6 weeks for a device, and even then there was no guarantee of a note 7. I was highly annoyed.
So after about an hour on the phone with AT&T and multiple managers later. I finally got a resolution.
AT&T agreed to send me a brand new device, a free Case and screen protector...I GOT LUCKY.
Now I take full responsibility for what I did to my device, but at the same time Asurion is terrible..
So yeah..put a case on your phones people
My 2 year old Note 4, in Tough Armor case with Temp Glass, took many a fall, to the front, back side, the Note 4 is like brand new. When my Note 7 arrived, it went RIGHT INTO A TOUGH ARMOR CASE. I waited a couple hours while I was doing basic setup, and then the temp glass went..My Note 7, like my Note 4, never ever will see a NAKED day.. Of course others may think otherwise.. But we are on the same protective train. .. 
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