YouTube won't play in 1080P 60fps on the Note 7

[Almeuit]

Re: 60 fps YouTube videos

I had a Note 5 on Verizon, and it worked just fine selecting 1080P 60 fps. The wife has one currently, and it also works. Besides, the Note 7 has the problem even while on wifi, which is ridiculous

Yet my T-Mobile one doesn't have the problem so it has to be something with Verizon. All the people posting screenshots have Verizon and don't see it yet all of us with T-Mobile post and see it. That is the only factor I am seeing right now.

 

[Aquila]

Re: 60 fps YouTube videos

Let's get a phone call out to Verizon on this to ask what's going on....

 

[Y2Dre]

Re: 60 fps YouTube videos

Sprint user here...my Note 7 definitely has the 1080p60 option on YouTube. I can also confirm that it's available during a data connection instead of wifi.

 

[dpham00]

Re: 60 fps YouTube videos

I don't see it on my Verizon either...

 

[Almeuit]

Re: 60 fps YouTube videos

Sprint user here...my Note 7 definitely has the 1080p60 option on YouTube. I can also confirm that it's available during a data connection instead of wifi.

Thanks for confirming Sprint for us.

So looks like Verizon didn't allow it.. Or it's a bug with the app and the Verizon version.

 

[dpham00]

Re: 60 fps YouTube videos

Thanks for confirming Sprint for us.

So looks like Verizon didn't allow it.. Or it's a bug with the app and the Verizon version.

I tried to side load the youtube app from my Zmax pro and while it did 1080p 60 fps on the zte, it didn't do it on the note 7

 

[Almeuit]

Re: 60 fps YouTube videos

I tried to side load the youtube app from my Zmax pro and while it did 1080p 60 fps on the zte, it didn't do it on the note 7

Hmm. Weird.

 

[dpham00]

It is a Verizon issue...

 

[Misterb]

It is a Verizon issue...

Ok, so how do we get verizon to fix this?

 

[dpham00]

Ok, so how do we get verizon to fix this?

Contract Lowell McAdam, tell him to have Samsung add back the youtube 1080p 60 fps support,or you will leave Verizon until they add it,and actually leave. Get millions of Verizon customers to do the same. Verizon will then add it back.

 

[Almeuit]

Contract Lowell McAdam, tell him to have Samsung add back the youtube 1080p 60 fps support,or you will leave Verizon until they add it,and actually leave. Get millions of Verizon customers to do the same. Verizon will then add it back.

As crazy as this sounds that .. really would be what it would take. I am pretty sure Verizon doesn't care if a few people get angry about 60 fps video on YouTube since most won't pay that close attention anyway.

 

[Dkdude]

I think it actually plays back in 1080p60 even though it doesn't say it.

https://youtu.be/anrvBD4aTGY

Plays back very fast and smooth for me. Also on Verizon and it just says 1080 but I think it is upticking to 1080p60 if it is an option.

 

[jjj651]

I don't understand why Verizon would limit the app like that. It's not even their app.

 

[dpham00]

As crazy as this sounds that .. really would be what it would take. I am pretty sure Verizon doesn't care if a few people get angry about 60 fps video on YouTube since most won't pay that close attention anyway.

Yup they care about their bottom line. Complaints and petitions won't do anything...

 

[subraya]

It doesn't show me the fps after the resolution. Wonder it depends on the videos.

 

[Dkdude]

 

[Dkdude]

This was my response after hours of chat with Verizon support and being moved up to different people. So I sent an email to YouTube support through the play store.

 

[Almeuit]

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Man he tried hard with that answer... The only part that fails is other people see 60 fps on other carriers so the YouTube server has the video in that format.

 

[Dkdude]

He knows that but he is saying they need to update the app to specifically work correctly for this model. Throughout the conversation I sent them a link to this thread and gave examples of pictures of other carrier note 7s with the option.

If everyone would like to email youtube support and use my picture of the conversation to see if we can get some real answers.

 

[maf113]

Talked to Verizon and told them that only Verizon note 7 is having this issue. Works fine on my wife's S7 Edge but not on the Note 7. Told tech the 60fps is working on note 7 for the other carriers and the problem is with the Verizon version. They said that Samsung needs to do an update. I said you mean Samsung removed this from only the Verizon note 7? She could not answer that question.
So the problem is with Samsung or Google but of course not with Verizon.
If Verizon would just leave the darn phone alone we would not have these types of problems. I am convinced that has something to do with a feature they removed or crippled.