10-26-2020 02:02 PM
76 1234
tools
  1. riskybzns's Avatar
    Thank you !

    You on android 8?
    correct sir
    10-24-2020 11:14 PM
  2. mustang7757's Avatar
    correct sir
    Ok , so go to this , tap storage clear data and force stop it
    10-24-2020 11:16 PM
  3. mustang7757's Avatar
    10-24-2020 11:17 PM
  4. riskybzns's Avatar
    correct sir
    trying to install smart switch from their website as a last resort and every time i right click on the download options for windows a new tab will pop up then close.

    today just isn't my day!!!
    10-24-2020 11:17 PM
  5. riskybzns's Avatar
    Screen shot Click image for larger version. 

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    so where do i go for that? in the location you mentioned earlier? if so i did and cleared the data and force stopped it
    10-24-2020 11:18 PM
  6. mustang7757's Avatar
    trying to install smart switch from their website as a last resort and every time i right click on the download options for windows a new tab will pop up then close.

    today just isn't my day!!!
    Also try plug in different ports and if you can test on different computer , I hear you lol
    10-24-2020 11:18 PM
  7. mustang7757's Avatar
    so where do i go for that? in the location you mentioned earlier? if so i did and cleared the data and force stopped it
    Yes
    10-24-2020 11:18 PM
  8. riskybzns's Avatar
    Also try plug in different ports and if you can test on different computer , I hear you lol
    different port is an option, and i did, but still nothing, even though the pc makes the recognition sound

    as far as another pc, i'm sol on that option. lol
    10-24-2020 11:20 PM
  9. riskybzns's Avatar
    Yes
    i mean this will pop up on my screen, but i just ignore it when it does. phone/pc not syncing together [Solved - Post #67]-not4.jpg
    10-24-2020 11:22 PM
  10. B. Diddy's Avatar
    and i forgot to, but i just did.

    here's the screenshot you asked for.Attachment 328197
    FYI, the Transfer Files option is the same as MTP (while Transfer Images is PTP, which is rarely used these days).

    Can you also show a screenshot of your Windows File Explorer when you connect your phone? Does it show up in the device list at all?
    10-24-2020 11:22 PM
  11. riskybzns's Avatar
    FYI, the Transfer Files option is the same as MTP (while Transfer Images is PTP, which is rarely used these days).

    Can you also show a screenshot of your Windows File Explorer when you connect your phone? Does it show up in the device list at all?
    nope, not at all. just my hdd, sd card and my dvd-rw drive
    10-24-2020 11:25 PM
  12. mustang7757's Avatar
    i mean this will pop up on my screen, but i just ignore it when it does. Click image for larger version. 

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    Try the USB clear like i mentioned we go from there
    10-24-2020 11:25 PM
  13. B. Diddy's Avatar
    Sorry that we're bombarding you with all kinds of suggestions, but see if this also happens in Safe Mode, in case some 3rd party app is interfering: https://www.t-mobile.com/support/dev...g-galaxy-note8
    10-24-2020 11:26 PM
  14. riskybzns's Avatar
    Try the USB clear like i mentioned we go from there
    can you please explain again what you mean by usb clear? sorry...thanks!!!
    10-24-2020 11:29 PM
  15. riskybzns's Avatar
    Sorry that we're bombarding you with all kinds of suggestions, but see if this also happens in Safe Mode, in case some 3rd party app is interfering: https://www.t-mobile.com/support/dev...g-galaxy-note8
    crap...i've forgotten how to put the phone in safe mode. lol

    and i see you are showing a link for tmobile. does that matter since this is an actual sprint device?
    10-24-2020 11:30 PM
  16. riskybzns's Avatar
    crap...i've forgotten how to put the phone in safe mode. lol

    and i see you are showing a link for tmobile. does that matter since this is an actual sprint device?
    so i'm in safe mode, now what's next? lol
    10-24-2020 11:35 PM
  17. B. Diddy's Avatar
    so i'm in safe mode, now what's next? lol
    Now connect to your PC via USB, make sure it's set to Transfer Files, and see if Windows File Explorer sees it now.
    10-24-2020 11:38 PM
  18. riskybzns's Avatar
    Now connect to your PC via USB, make sure it's set to Transfer Files, and see if Windows File Explorer sees it now.
    uuugh, should i not have been connected to the pc when i put the phone in safe mode? lol

    if not, usb set to transfer files is on and highlighted, but still nothing in file explorer
    10-24-2020 11:39 PM
  19. mustang7757's Avatar
    can you please explain again what you mean by usb clear? sorry...thanks!!!
    Try on the phone go into settings >,apps>3 dots upper right corner tap
    Go to system apps tap> scroll to u see usb settings then tap clear its data and force stop
    10-24-2020 11:40 PM
  20. B. Diddy's Avatar
    uuugh, should i not have been connected to the pc when i put the phone in safe mode? lol

    if not, usb set to transfer files is on and highlighted, but still nothing in file explorer
    No problem if the phone was connected while you went into Safe Mode.

    So at least we know that the problem isn't being caused by a 3rd party app that you installed. Still don't have a good answer, but we're narrowing it down a bit.
    10-24-2020 11:41 PM
  21. riskybzns's Avatar
    Try on the phone go into settings >,apps>3 dots upper right corner tap
    Go to system apps tap> scroll to u see usb settings then tap clear its data and force stop
    that's what i thought you were referencing to and i already did all that.
    10-24-2020 11:41 PM
  22. mustang7757's Avatar
    that's what i thought you were referencing to and i already did all that.
    Ahh ok
    10-24-2020 11:42 PM
  23. mustang7757's Avatar
    that's what i thought you were referencing to and i already did all that.
    Well try get smart switch on that computer
    10-24-2020 11:42 PM
  24. riskybzns's Avatar
    No problem if the phone was connected while you went into Safe Mode.

    So at least we know that the problem isn't being caused by a 3rd party app that you installed. Still don't have a good answer, but we're narrowing it down a bit.
    i know i figured this mess out awhile back in device manager. i can't remember if i posed this question in another forum board, but i didn't see it here when i searched for my past post.
    10-24-2020 11:43 PM
  25. B. Diddy's Avatar
    Did you already try the method of uninstalling your MTP driver in the Windows Device Manger, then connecting the phone via USB and waiting for Windows to prompt you to install the driver automatically?
    10-24-2020 11:43 PM
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