[riskybzns]

Thank you !

You on android 8?

correct sir

[mustang7757]

correct sir

Ok , so go to this , tap storage clear data and force stop it

[mustang7757]

Screen shot

[riskybzns]

correct sir

trying to install smart switch from their website as a last resort and every time i right click on the download options for windows a new tab will pop up then close.

today just isn't my day!!!

[riskybzns]

Screen shot

so where do i go for that? in the location you mentioned earlier? if so i did and cleared the data and force stopped it

[mustang7757]

trying to install smart switch from their website as a last resort and every time i right click on the download options for windows a new tab will pop up then close.

today just isn't my day!!!

Also try plug in different ports and if you can test on different computer , I hear you lol

[mustang7757]

so where do i go for that? in the location you mentioned earlier? if so i did and cleared the data and force stopped it

Yes

[riskybzns]

Also try plug in different ports and if you can test on different computer , I hear you lol

different port is an option, and i did, but still nothing, even though the pc makes the recognition sound

as far as another pc, i'm sol on that option. lol

[riskybzns]

Yes

i mean this will pop up on my screen, but i just ignore it when it does.

[B. Diddy]

and i forgot to, but i just did.

here's the screenshot you asked for.Attachment 328197

FYI, the Transfer Files option is the same as MTP (while Transfer Images is PTP, which is rarely used these days).

Can you also show a screenshot of your Windows File Explorer when you connect your phone? Does it show up in the device list at all?

[riskybzns]

FYI, the Transfer Files option is the same as MTP (while Transfer Images is PTP, which is rarely used these days).

Can you also show a screenshot of your Windows File Explorer when you connect your phone? Does it show up in the device list at all?

nope, not at all. just my hdd, sd card and my dvd-rw drive

[mustang7757]

i mean this will pop up on my screen, but i just ignore it when it does.

Try the USB clear like i mentioned we go from there

[B. Diddy]

Sorry that we're bombarding you with all kinds of suggestions, but see if this also happens in Safe Mode, in case some 3rd party app is interfering: https://www.t-mobile.com/support/dev...g-galaxy-note8

[riskybzns]

Try the USB clear like i mentioned we go from there

can you please explain again what you mean by usb clear? sorry...thanks!!!

[riskybzns]

Sorry that we're bombarding you with all kinds of suggestions, but see if this also happens in Safe Mode, in case some 3rd party app is interfering: https://www.t-mobile.com/support/dev...g-galaxy-note8

crap...i've forgotten how to put the phone in safe mode. lol

and i see you are showing a link for tmobile. does that matter since this is an actual sprint device?

[riskybzns]

crap...i've forgotten how to put the phone in safe mode. lol

and i see you are showing a link for tmobile. does that matter since this is an actual sprint device?

so i'm in safe mode, now what's next? lol

[B. Diddy]

so i'm in safe mode, now what's next? lol

Now connect to your PC via USB, make sure it's set to Transfer Files, and see if Windows File Explorer sees it now.

[riskybzns]

Now connect to your PC via USB, make sure it's set to Transfer Files, and see if Windows File Explorer sees it now.

uuugh, should i not have been connected to the pc when i put the phone in safe mode? lol

if not, usb set to transfer files is on and highlighted, but still nothing in file explorer

[mustang7757]

can you please explain again what you mean by usb clear? sorry...thanks!!!

Try on the phone go into settings >,apps>3 dots upper right corner tap
Go to system apps tap> scroll to u see usb settings then tap clear its data and force stop

[B. Diddy]

uuugh, should i not have been connected to the pc when i put the phone in safe mode? lol

if not, usb set to transfer files is on and highlighted, but still nothing in file explorer

No problem if the phone was connected while you went into Safe Mode.

So at least we know that the problem isn't being caused by a 3rd party app that you installed. Still don't have a good answer, but we're narrowing it down a bit.

[riskybzns]

Try on the phone go into settings >,apps>3 dots upper right corner tap
Go to system apps tap> scroll to u see usb settings then tap clear its data and force stop

that's what i thought you were referencing to and i already did all that.

[mustang7757]

that's what i thought you were referencing to and i already did all that.

Ahh ok

[mustang7757]

that's what i thought you were referencing to and i already did all that.

Well try get smart switch on that computer

[riskybzns]

No problem if the phone was connected while you went into Safe Mode.

So at least we know that the problem isn't being caused by a 3rd party app that you installed. Still don't have a good answer, but we're narrowing it down a bit.

i know i figured this mess out awhile back in device manager. i can't remember if i posed this question in another forum board, but i didn't see it here when i searched for my past post.

[B. Diddy]

Did you already try the method of uninstalling your MTP driver in the Windows Device Manger, then connecting the phone via USB and waiting for Windows to prompt you to install the driver automatically?