11-13-2017 02:48 PM
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  1. bhatech's Avatar
    I wanted to start a new thread for tracking trade in status for Samsung.com orders. Especially, Note 7 owners who made use of the $425 trade in. Let's use this thread to discuss and keep updated on the trade in status.

    Note: Please don't use this thread to argue that Samsung isn't going to honor the $425 trade in etc. We all know it could happen, so for now I just want to make sure we have one place to discuss if trade in are getting accepted, rejected etc.

    Personally, I'm planning to print the shipping label today and send the iPhone 5. What's your status?

    To Mods:
    Not sure if there is a separate thread tracking trade in status, i know there is a pre-order shipping thread for Samsung.com orders but it gets messy there trying to filter out just the trade in posts.
    Jona005 likes this.
    09-08-2017 01:25 PM
  2. Da_Katz_Pajamas's Avatar
    I just sent in a Galaxy S5 in good condition yesterday.
    09-08-2017 02:02 PM
  3. rsmin's Avatar
    Anyone have instructions on how to send it back? Samsung said i should get an email on how to do that two days after i receive my note 8. Got the phone on Thursday no email from Samsung yet. I know where to get the shipping label on their site, just can't find instructions on sending it back. Thanks
    09-11-2017 06:47 AM
  4. Mdm23's Avatar
    Anyone have instructions on how to send it back? Samsung said i should get an email on how to do that two days after i receive my note 8. Got the phone on Thursday no email from Samsung yet. I know where to get the shipping label on their site, just can't find instructions on sending it back. Thanks
    There really are no instructions. I just printed the label and sent it back, using the same box and padding that my Note 8 came in. I sent an iPhone 5.
    IbeSasha likes this.
    09-11-2017 09:11 AM
  5. wildcard30's Avatar
    I sent my S5 in great condition out on Thursday when I got my Note 8. It should be delivered tomorrow in Texas. I video chatted with Samsung customer service through the Samsung+ app and I was told just to send only the phone and make sure it was factory reset. I was also told to write the rf# on the printing label on 3 different sides of the box I was shipping the phone in which I did. I also wrote it on a piece of paper which I put in the box with the phone.
    Torch4x4 likes this.
    09-11-2017 09:21 AM
  6. rsmin's Avatar
    I sent my S5 in great condition out on Thursday when I got my Note 8. It should be delivered tomorrow in Texas. I video chatted with Samsung customer service through the Samsung+ app and I was told just to send only the phone and make sure it was factory reset. I was also told to write the rf# on the printing label on 3 different sides of the box I was shipping the phone in which I did. I also wrote it on a piece of paper which I put in the box with the phone.
    Is it the rf# that lets them know who sent back what phone? Seems like there would be a form you would put in the box.
    09-11-2017 09:37 AM
  7. castone001's Avatar
    Where do I get the label from?
    09-11-2017 09:44 AM
  8. wildcard30's Avatar
    Where do I get the label from?
    On Samsung.com under your order information at the bottom where it shows your trade in there should be a print label button.
    09-11-2017 11:26 AM
  9. jackwins's Avatar
    I guess Samsung doesnt want my iPhone...

    Note 8 trade in offer status for Samsung.com orders-untitled.jpg
    09-11-2017 11:44 AM
  10. bhatech's Avatar
    I sent my S5 in great condition out on Thursday when I got my Note 8. It should be delivered tomorrow in Texas. I video chatted with Samsung customer service through the Samsung+ app and I was told just to send only the phone and make sure it was factory reset. I was also told to write the rf# on the printing label on 3 different sides of the box I was shipping the phone in which I did. I also wrote it on a piece of paper which I put in the box with the phone.
    The reference number is also on the shipping label, when I sent I didn't write it on all sides of the box. Hopefully that doesn't create problem associating the return with my order.
    09-11-2017 11:49 AM
  11. Jona005's Avatar
    I sent in my S5 Active this morning. Bought a small box and bubble wrap specifically to ensure it holds up.
    09-11-2017 11:50 AM
  12. Jona005's Avatar
    Is it the rf# that lets them know who sent back what phone? Seems like there would be a form you would put in the box.
    When I did the S8+ trade-in promo i only had the shipping label. Nothing besides the phone was in the box and they processed it just fine.
    lv2bsilly likes this.
    09-11-2017 11:51 AM
  13. clerk's Avatar
    I didn't write anything on the box. Nothing I saw said that was required. Tracking number should be sufficient.
    09-11-2017 11:55 AM
  14. LL HUGH J's Avatar
    I'm kind of worried because I actually sent my Note 7 back for the $425 trade in. I guess I blame myself for lack of information. I know I could have gotten a cool 1G if I sent it directly to Samsung outside of this promotion, but on top of that, I don't even know if they will outright accept the Note 7 for this promotion...since it's for "former" Note 7 users, not current. Note 7 isn't listed on the list of acceptable devices. I guess I'll wait and see.....shipping shows that it will arrive to Samsung tomorrow.
    09-11-2017 12:40 PM
  15. bhatech's Avatar
    Mine is scheduled to reach Samsung this Thursday.
    09-11-2017 12:43 PM
  16. Blackhwk77's Avatar
    What device did you select then ?

    I'm kind of worried because I actually sent my Note 7 back for the $425 trade in. I guess I blame myself for lack of information. I know I could have gotten a cool 1G if I sent it directly to Samsung outside of this promotion, but on top of that, I don't even know if they will outright accept the Note 7 for this promotion...since it's for "former" Note 7 users, not current. Note 7 isn't listed on the list of acceptable devices. I guess I'll wait and see.....shipping shows that it will arrive to Samsung tomorrow.
    09-11-2017 01:01 PM
  17. LL HUGH J's Avatar
    What device did you select then ?
    I selected the Note 7 users $425 link for the Note 8. I received my Note 8 and just sent back my Note 7.
    09-11-2017 01:07 PM
  18. ol_jackburton's Avatar
    I selected the Note 7 users $425 link for the Note 8. I received my Note 8 and just sent back my Note 7.
    while clicking through the "Note 7 users $425 link" you have to click on the phone group that the phone you are returning falls in, what group did you pick.
    09-11-2017 02:01 PM
  19. Cherries01's Avatar
    I'm thinking of picking an refurbish iPhone 5S from Walmart, but after reading the reviews there, some folks received defected phones. Afraid, the phone might be defective when sending off to Samsung Lol.

    I was going pay-off my iPhone 6S Plus and trade it in, but it seems I can sell off on Swappa for $300.
    09-11-2017 02:53 PM
  20. Ambivalencetech's Avatar
    Sent on 9/9 with only shipping label. Sent a note5 with only the shipping label. Hoping it goes smoothly.
    09-11-2017 03:21 PM
  21. Ambivalencetech's Avatar
    It's probably worth calling or chatting with Samsung to know what to expect. Who knows you may still get refund with the option of sending in another.
    09-11-2017 03:24 PM
  22. Iva_LadyDiCaprio98's Avatar
    I will be shipping out my sister's S7 Edge at work today since we ship out to Fed ex all the time.
    09-12-2017 09:04 AM
  23. Ambivalencetech's Avatar
    Your trade-ins can be tracked from your order page on Samsung.com. You may want to do this during the week because I shipped on sat, Sept 9th but shows as shipped on mon, Sept 11th even though I got a receipt.
    09-12-2017 11:12 AM
  24. Jona005's Avatar
    Also noticed that samsung's page now lists my trade-in as shipped.
    09-12-2017 11:26 AM
  25. CTREV21's Avatar
    Note 8 trade in offer status for Samsung.com orders-image-1.jpg

    What mine looks like.
    Jona005 likes this.
    09-12-2017 11:50 AM
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