12-07-2017 11:49 AM
46 12
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  1. mxrider821's Avatar
    Ever since I got the first October security update a couple days ago my phone has been randomly shutting off & not turning on especially when I wake up after charging it all night. It sits there on the blank screen and none of the buttons work or are responsive. I try all the methods I can to get it on until safe mode or wipe cache partition comes up. I've never seen this on any Android phone and I've been with them for 10 plus years. The lame thing is my phone was working perfectly & flawlessly before any of these security updates... 😕

    Big Red just got another update today for the November security patch and I thought it would fix it hopefully the bugs with it but my phone just did the random death again right now so I'm making this thread. Is anyone else experiencing problems like this or anything else?
    12-02-2017 02:32 AM
  2. Jewels81's Avatar
    Dang. Sorry to here that. Maybe call Verizon? Both mine and my fiance note8 work as good as they did before both updates. Hope you get it worked out.
    12-02-2017 02:45 AM
  3. p5200's Avatar
    I just took their latest update yesterday everything seems alright so far hopefully, it is.
    KruseLudsMobile likes this.
    12-02-2017 03:23 AM
  4. amyf27's Avatar
    Ever since I got the first October security update a couple days ago my phone has been randomly shutting off & not turning on especially when I wake up after charging it all night. It sits there on the blank screen and none of the buttons work or are responsive. I try all the methods I can to get it on until safe mode or wipe cache partition comes up. I've never seen this on any Android phone and I've been with them for 10 plus years. The lame thing is my phone was working perfectly & flawlessly before any of these security updates...

    Big Red just got another update today for the November security patch and I thought it would fix it hopefully the bugs with it but my phone just did the random death again right now so I'm making this thread. Is anyone else experiencing problems like this or anything else?
    I would definitely go to Verizon and get this taken care of. Updates shouldn't make your phone unusableike that.
    12-02-2017 06:49 AM
  5. srvctec's Avatar
    Did you forget to re-enable any disabled stock apps BEFORE installing the update(s)? If so, that's probably the culprit. The only way to fix that would be a factory reset.
    12-02-2017 07:46 AM
  6. jeetu4444's Avatar
    Yes hard reset best fix....
    toenail_flicker likes this.
    12-02-2017 08:14 AM
  7. toenail_flicker's Avatar
    Did you forget to re-enable any disabled stock apps BEFORE installing the update(s)? If so, that's probably the culprit. The only way to fix that would be a factory reset.
    when it does the install aren't all the apps then inactive and in the normal states? I would think Android/Sammy would have full control and then install OVER anything that exists while it's in the install state, thereby eliminating the need to do that.
    12-02-2017 10:17 AM
  8. donm527's Avatar
    https://forums.androidcentral.com/sa...ml#post6092383

    Started happening recently and only thing I can think of was the October update too. Maybe same thing?Before that it’s been flawless for about two months. I was hoping to see if November update might fix but guess not. I’ll see if it happens more before doing a reset but I think it’s more software issue than hardware.

    Ever since I got the first October security update a couple days ago my phone has been randomly shutting off & not turning on especially when I wake up after charging it all night. It sits there on the blank screen and none of the buttons work or are responsive. I try all the methods I can to get it on until safe mode or wipe cache partition comes up. I've never seen this on any Android phone and I've been with them for 10 plus years. The lame thing is my phone was working perfectly & flawlessly before any of these security updates...

    Big Red just got another update today for the November security patch and I thought it would fix it hopefully the bugs with it but my phone just did the random death again right now so I'm making this thread. Is anyone else experiencing problems like this or anything else?
    12-02-2017 12:54 PM
  9. Kwyle21's Avatar
    I would definitely go to Verizon and get this taken care of. Updates shouldn't make your phone unusableike that.
    I have 2 note 4's that have totally blacked 0ut. In the middle of changing pages, then black. Totally dead
    12-02-2017 01:25 PM
  10. donm527's Avatar
    @mxrider821... do you by chance have quick charging disabled??

    Was just thinking about it and like I said my phone had been flawless for 2 months til the update but just realized something that might differentiate me from others is that I’ve disabled fast charging on my phone a while back. I imagine most haven’t and may be a reach but my only issue is charging related so thinking what could conflict it.
    12-02-2017 02:12 PM
  11. mxrider821's Avatar
    @mxrider821... do you by chance have quick charging disabled??

    Was just thinking about it and like I said my phone had been flawless for 2 months til the update but just realized something that might differentiate me from others is that I’ve disabled fast charging on my phone a while back. I imagine most haven’t and may be a reach but my only issue is charging related so thinking what could conflict it.
    I have fast wireless charging enabled and never was touched it since day one.. and it's still turned on right now
    12-02-2017 09:27 PM
  12. Deke218's Avatar
    https://www.androidauthority.com/nov...issues-819496/
    Do you have the November security patch? Are you seeing terrible battery life? According to multiple reports, you're not alone.
    toenail_flicker likes this.
    12-02-2017 09:51 PM
  13. Baby_Doc's Avatar
    Do you have an SD card with any apps on it? Remove the SD card and see if it it makes a difference.
    12-02-2017 10:03 PM
  14. jejb's Avatar
    No issues here, and I've taken the updates. It took a couple of days for the first one to settle down, as far as battery life. But the one I took yesterday did not seem to impact the phone in any way I've noticed. Battery life was still excellent yesterday after the update.
    12-03-2017 05:56 AM
  15. Trees's Avatar
    Probably a good time for a full Smart Switch backup, and ensure stuff that you care about on the phone is also synced to cloud (if you use that). In either case, always backup anything you care about before a factory reset or taking in for service.
    12-03-2017 09:43 AM
  16. sp44's Avatar
    I had the same problem this morning. Just dead til I did a reset. Never had an Android phone do this. I didn't touch any settings either. At least anything that might make it go wonky. I might take it back it and go Pixel XL. Stupid Verizon!
    recDNA and mxrider821 like this.
    12-03-2017 11:31 AM
  17. toenail_flicker's Avatar
    I was going to take the next up date, hoping to fix my damaged signal, but now I've turned off updates. what a sucky thing.
    12-03-2017 11:35 AM
  18. srvctec's Avatar
    when it does the install aren't all the apps then inactive and in the normal states? I would think Android/Sammy would have full control and then install OVER anything that exists while it's in the install state, thereby eliminating the need to do that.
    Not that I know of. I had read several times over the last 8-10 years that if you have any disabled apps, to re-enable them first before any updates, so that is what I do without fail, because as a result of some people not re-enabling the stock apps, they've had issues like the OP.

    My update process is to backup my phone with My backup Pro, re-enable every single app I've disabled, either with BK Disabler or otherwise, perform a cache partition wipe, download and install the update, wipe the cache partition again, then disable everything I want disabled. Never had one single issue with updates over the last 8-10 years using stock Android (knock on wood), doing them the way I've just outlined.
    toenail_flicker likes this.
    12-03-2017 12:38 PM
  19. toenail_flicker's Avatar
    I had read several times over the last 8-10 years that if you have any disabled apps, to re-enable them first before any updates, so that is what I do without fail, because as a result of some people not re-enabling the stock apps, they've had issues like the O
    I had heard that too and was always rooted and not doing updates. if you didn't enable them for the update, how is a FR going to help? is there a way to reinstall the update?

    I forgot because I never take updates, and things are fine overall except for a reduced signal. no way I want to do a FR when all else is fine.
    12-03-2017 12:51 PM
  20. mxrider821's Avatar
    I had the same problem this morning. Just dead til I did a reset. Never had an Android phone do this. I didn't touch any settings either. At least anything that might make it go wonky. I might take it back it and go Pixel XL. Stupid Verizon!
    Well I guess I'm not the only one that it's happening too because it just happened to me again this morning as well.. This sux
    toenail_flicker likes this.
    12-03-2017 01:22 PM
  21. Faded03cobra198p's Avatar
    do you use substratum?
    12-03-2017 02:13 PM
  22. srvctec's Avatar
    I had heard that too and was always rooted and not doing updates. if you didn't enable them for the update, how is a FR going to help? is there a way to reinstall the update?

    I forgot because I never take updates, and things are fine overall except for a reduced signal. no way I want to do a FR when all else is fine.
    A FR (which I avoid at all costs, hence my update process) will absolutely help because it puts all the default stock apps back during the process of the FR (just like it was from the factory, minus any OS or security updates it got since then). No need to reinstall the update since a FR doesn't remove that part during the process.
    12-03-2017 02:25 PM
  23. toenail_flicker's Avatar
    A FR (which I avoid at all costs, hence my update process) will absolutely help because it puts all the default stock apps back during the process of the FR (just like it was from the factory, minus any OS or security updates it got since then). No need to reinstall the update since a FR doesn't remove that part during the process.
    to my knowledge, the only thing I took was the security updates, so no need to FR then
    12-03-2017 03:01 PM
  24. zoomis's Avatar
    I'm having the same issue. Unresponsive after charging for an extended period of time (overnight twice, during the day once). Reboot works and no lingering issues. Frustrating.
    mxrider821 likes this.
    12-03-2017 04:42 PM
  25. Amele's Avatar
    I updated with the November security patch. Have sd card in with a couple apps on it, lots of app disabled, and no problems. Verizon. I never understand why some phones have problems with things that others don't on the same carrier, and the same update. WTF.
    12-03-2017 04:52 PM
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