Ring tones

[evanborkow]

I noticed today that I have lost all my ring tones. Any ideas how to get them back.

 

[mustang7757]

Hi,
You check in My files app?

 

[B. Diddy]

Are you talking about the preinstalled ringtones, or custom ringtones you saved to the phone?

 

[evanborkow]

Hi,
You check in My files app?

The folder was empty.

 

[evanborkow]

Are you talking about the preinstalled ringtones, or custom ringtones you saved to the phone?

Pre-installed.

 

[B. Diddy]

Preinstalled ringtones won't be in the user-accessible /Ringtones directory -- that's just for the user to place custom ringtones.

So you're saying that when you go to select a new ringtone, the list comes up blank? Does it look like a different screen that comes up to choose a ringtone? If you happened to select a different app to complete the action of searching for a ringtone (e.g., with a 3rd party file manager app), that can sometimes mess things up.

 

[mustang7757]

The folder was empty.

Are they custom ones ?

 

[evanborkow]

Are they custom ones ?

No. I did try to add a custom one from a ring tone app but it was an MP3 and wouldn't work.

 

[evanborkow]

Preinstalled ringtones won't be in the user-accessible /Ringtones directory -- that's just for the user to place custom ringtones.

So you're saying that when you go to select a new ringtone, the list comes up blank? Does it look like a different screen that comes up to choose a ringtone? If you happened to select a different app to complete the action of searching for a ringtone (e.g., with a 3rd party file manager app), that can sometimes mess things up.

It was after the last update I discovered my phone didn't ring just vibrated and the ring tone setting was grayed out. I rebooted the phone and my previous ring tone worked. Then I went to the ring tone list and it was blank. Then I tried using the ES File Explorer to look for them but the ring tone folder was empty.

 

[mustang7757]

No. I did try to add a custom one from a ring tone app but it was an MP3 and wouldn't work.

Go into my files app and see if you can find it in download files or other files , if not try downloading again and out in ringtone files

 

[evanborkow]

Go into my files app and see if you can find it in download files or other files , if not try downloading again and out in ringtone files

The one I downloaded does show up in the ring tone folder but when selected a message pops up saying "wrong file type, please select again".

 

[B. Diddy]

See if you can select a ringtone after booting into Safe Mode: https://www.t-mobile.com/support/de...NG appears on the,release the Volume down key.

 

[mustang7757]

The one I downloaded does show up in the ring tone folder but when selected a message pops up saying "wrong file type, please select again".

Delete it and download again

 

[evanborkow]

Another weird thing is that the one ring tone that works doesn't show up in the ring tone folder.

 

[mustang7757]

Another weird thing is that the one ring tone that works doesn't show up in the ring tone folder.

Is it in notification file?

 

[evanborkow]

Is it in notification file?

Nope

 

[evanborkow]

See if you can select a ringtone after booting into Safe Mode: https://www.t-mobile.com/support/de...NG appears on the,release the Volume down key.

I have to log off now. I'll try this tomorrow and check back in.

Thank you all for the suggestions.

 

[mustang7757]

Ok , we check in tomorrow with you

 

[riggerman]

Reboot into recovery and perform a cache wipe.

 

[evanborkow]

B. Diddy, you nailed it. I booted into safe mode and the ring tones were back in the phone settings. Then I restarted and uninstalled the ES file explorer and everything is back to normal. Thanks to all of you.