05-04-2021 02:33 PM
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  1. ssj100's Avatar
    This isn't very easy to describe, but I've noticed this "bug" for a while. I managed to workaround it by not updating the Phone app (as it appears the bug was introduced with the 24th Feb 2021 update for the Phone app). However, with the April (whole phone) software update, it's forced the Phone app to also update to a newer version which has this bug.

    I'd be grateful if someone could see if they can reproduce this bug as follows:
    -Ensure you are using the built-in Samsung Phone app as default
    -Ensure the version of your Phone app is at least "12.1.10.28" (my current version is "12.1.10.41")
    -Ensure your phone is off charger
    -Ensure your phone is in standby for at least 1 minute (and ensure it's not being woken up during this period due to receiving messages or other notifications)
    -Call the phone, and don't pick-up. Once the phone is "ringing", you can hang up
    -Observe that no missed call notification is shown on the AOD or the lockscreen - this is the bug
    -Wake the phone and get to the homescreen - you'll now see the missed call notification pop up at the top. If you put the phone back in standby, you'll also now notice the notification on AOD and the lockscreen

    I can reproduce this bug following a factory reset, and also in Safe mode. Therefore, I'm thinking this should be a universal bug, but I'm hoping at least one other person can reproduce this. I've tried searching in other forums/threads but no one seems to be reporting this. I'd have thought this would be extremely widespread and many would have noticed this by now, hence why I'm posting to ask. Thanks in advance to anyone who tries to reproduce this.
    marzfreerider and Mathrania like this.
    04-02-2021 10:13 PM
  2. ssj100's Avatar
    Couple of observations/clarifications from the original post:
    -If the phone isn't in standby for at least around 1 minute, then all works fine and the missed call notification shows up on AOD and lockscreen
    -If the phone is charging, there is also no issue
    -Phone app with older version numbers to above have no issue
    -As described in the original post, navigating to the homescreen following a missed call appears to "trigger" the notification to display

    Given all the above, it makes me wonder if something is putting the "Missed call" notification mechanism to "sleep". I suspect the only hope is for the Phone app to update to correct this bug.
    marzfreerider likes this.
    04-02-2021 11:03 PM
  3. mustang7757's Avatar
    Hi, try the Google phone app see if its the same
    04-02-2021 11:06 PM
  4. ssj100's Avatar
    Hi, try the Google phone app see if its the same
    Thanks for the suggestion, and certainly something I've considered. However, I'd rather see if others can reproduce this first. As I've mentioned before, I try to avoid installing additional software.
    mustang7757 likes this.
    04-02-2021 11:08 PM
  5. mustang7757's Avatar
    Thanks for the suggestion, and certainly something I've considered. However, I'd rather see if others can reproduce this first. As I've mentioned before, I try to avoid installing additional software.
    Ok definitely can see with other members , just was curious if it would follow to a 3rd party phone app also the bug.
    04-02-2021 11:11 PM
  6. ssj100's Avatar
    Ok definitely can see with other members , just was curious if it would follow to a 3rd party phone app also the bug.
    Looks like no one willing to try to reproduce it.

    I installed the Google Phone app and no issues with that. That certainly could be a workaround for now, but I do prefer the Samsung Phone app.
    04-03-2021 01:20 PM
  7. mustang7757's Avatar
    Looks like no one willing to try to reproduce it.

    I installed the Google Phone app and no issues with that. That certainly could be a workaround for now, but I do prefer the Samsung Phone app.
    You can also try long pressing the phone app then tap info scroll to storage and clear data and force stop. If that doesn't work probably have to wait until next update see if it gets fixed and use the Google phone app for time being.
    04-03-2021 01:50 PM
  8. ssj100's Avatar
    You can also try long pressing the phone app then tap info scroll to storage and clear data and force stop. If that doesn't work probably have to wait until next update see if it gets fixed and use the Google phone app for time being.
    Yes I've tried clearing data and force stopping etc. It's almost certainly a bug introduced with recent Phone app versions.

    What interests me is that no one else is reporting this bug.
    04-03-2021 01:59 PM
  9. bhatech's Avatar
    Ok I'm not a Samsung app guy, hate their apps

    But I'm going to change the default to Samsung phone app and going to try your steps. I'll report back what I see.
    04-03-2021 02:21 PM
  10. bhatech's Avatar
    FWIW my Samsung phone dialer version is 12.1.10.30 and don't see any updates available on play store or galaxy store for it.

    I'm on the US unlocked model S21 ultra, anyway will try this version since that's what I have

    04-03-2021 02:24 PM
  11. ssj100's Avatar
    That's perfect thanks. It doesn't actually take long to try it (a couple of minutes).

    I posted in another forum, and at least one person has been able to reproduce this now. I wonder how we go about reporting this to Samsung?
    04-03-2021 02:28 PM
  12. bhatech's Avatar
    Hmm I didn't show the missed call until I unlocked the phone. But once I unlocked it shows on the lock screen after I lock it again.

    Let me try another time to check if it's the same behavior.
    04-03-2021 02:32 PM
  13. ssj100's Avatar
    That's exactly it! Thanks for testing!

    It makes me wonder if people are just never missing calls! There must be millions of Samsung users out there that use the Samsung Phone app, and surely many would have discovered this issue by now. I'm now confident that this bug has existed for at least 6 weeks now. This is pretty sad, and again, I wonder how we bring this to Samsung's attention.
    04-03-2021 02:35 PM
  14. bhatech's Avatar
    Yep doesn't show missed call on the AOD or lock screen until I unlock the phone once. But after I do that it shows (screenshot in above post).

    As far as reporting to Samsung, try Samsung members app. My personal belief is Samsung sucks in terms of caring about customer service and stuff like this. So you might not get anywhere but doesn't hurt to try if you want. If you don't have Samsung members app may be try reporting there I guess.


    Now let me change back to Google dialer again and be happy to use my preferred Google apps
    04-03-2021 02:37 PM
  15. bhatech's Avatar
    Also, yes I tried the same scenario on Google dialer app and it shows the missed call correctly on AOD and lock screen without needed to unlock the phone once.

    I agree this a crazy bug, not sure why this is present and should be addressed by Samsung. Good thing is most likely can be fixed with update to phone app and don't have to wait for useless carriers to certify system update etc.

    Good catch and crazy bug lol
    04-03-2021 02:43 PM
  16. mustang7757's Avatar
    Double check incase it got turned off somehow, settings>locked screen>notification >all turned on here ?Help needed please - Phone app not showing "missed call" notifications on lockscreen and AOD-screenshot_20210403-160142_settings.jpg
    04-03-2021 03:02 PM
  17. ssj100's Avatar
    Also, yes I tried the same scenario on Google dialer app and it shows the missed call correctly on AOD and lock screen without needed to unlock the phone once.

    I agree this a crazy bug, not sure why this is present and should be addressed by Samsung. Good thing is most likely can be fixed with update to phone app and don't have to wait for useless carriers to certify system update etc.

    Good catch and crazy bug lol
    Thanks, yes crazy indeed. As I mentioned/implied in the original post, the bug didn't exist on an older version of Phone app. From what I can tell, it only seems to have come on from version "12.1.10.28" (although it's possible could have been on slightly older versions too). Your version is slightly newer to that version, hence you also noticed the bug.

    What's worrying is that version "12.1.10.28" is about 6 weeks old, and there's still no fix to this.
    04-03-2021 03:03 PM
  18. ssj100's Avatar
    Double check incase it got turned off somehow, settings>locked screen>notification >all turned on here ?Click image for larger version. 

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    Yes, I've checked all these things. It's not related to that.
    04-03-2021 03:04 PM
  19. mustang7757's Avatar
    Yes, I've checked all these things. It's not related to that.
    Then gotta wait for next update see if it gets fixed.
    04-03-2021 03:05 PM
  20. ssj100's Avatar
    Then gotta wait for next update see if it gets fixed.
    Yes, fingers crossed I suppose. I had been holding off updating to the newer version of Phone app in the Galaxy Store, but the April software update has forced it to update to an even newer version (which worryingly, still contains the bug). And as we know, there's no practical way to revert this update. I do wish Samsung would allow the ability to uninstall these individual app updates when it's updated via a "whole phone" software update.

    I wonder if this lack of control over individual app updates is seen on phones from Google and Oneplus?
    04-03-2021 07:42 PM
  21. bhatech's Avatar
    I wonder if this lack of control over individual app updates is seen on phones from Google and Oneplus?
    Generally Google has split up most of it's stuff into Google play services and apps so that they can push updates thru play store and not wait for useless carriers to approve and go thru that process. Bugs happen in all the phones, there are different bugs on OnePlus and Pixel sometimes that doesn't get addressed in months. Samsung or any other phone maker isn't alone on this.


    While this is unfortunate you could just use Google phone dialer. I know you don't like it and prefer Samsung dialer. But having missed call notification is important then just use Google dialer until Samsung fixes it (if ever )
    04-03-2021 08:40 PM
  22. ssj100's Avatar
    Generally Google has split up most of it's stuff into Google play services and apps so that they can push updates thru play store and not wait for useless carriers to approve and go thru that process. Bugs happen in all the phones, there are different bugs on OnePlus and Pixel sometimes that doesn't get addressed in months. Samsung or any other phone maker isn't alone on this.


    While this is unfortunate you could just use Google phone dialer. I know you don't like it and prefer Samsung dialer. But having missed call notification is important then just use Google dialer until Samsung fixes it (if ever )
    It would be pretty sad if Samsung never fixes this. I've been using a Samsung phone since 2016 and never had this issue with their Phone app!
    04-03-2021 09:04 PM
  23. mustang7757's Avatar
    Yes, fingers crossed I suppose. I had been holding off updating to the newer version of Phone app in the Galaxy Store, but the April software update has forced it to update to an even newer version (which worryingly, still contains the bug). And as we know, there's no practical way to revert this update. I do wish Samsung would allow the ability to uninstall these individual app updates when it's updated via a "whole phone" software update.

    I wonder if this lack of control over individual app updates is seen on phones from Google and Oneplus?
    It's been long time since I seen a update to phone app through galaxy store or play store , even the Samsung message app, possible they do it through software update.
    04-03-2021 10:28 PM
  24. Revak's Avatar
    Yeah, same issue here. 12.1.10.43
    04-05-2021 03:03 AM
  25. Kizzy Catwoman's Avatar
    You can send reports to Samsung through the members app.
    04-05-2021 04:24 AM
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