08-22-2013 10:52 AM
60 123
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  1. James Cortez's Avatar
    I just got my S4GPE today. Went and got a new sim and activated it with AT&T. However, I am not receiving LTE coverage (HSPA+:15) and I know this is an LTE area (I was getting LTE on my iPhone 5). Does anyone know how to enable my LTE? Or why I would not be getting LTE coverage?
    07-10-2013 08:17 PM
  2. planoman's Avatar
    I just got my S4GPE today. Went and got a new sim and activated it with AT&T. However, I am not receiving LTE coverage (HSPA+:15) and I know this is an LTE area (I was getting LTE on my iPhone 5). Does anyone know how to enable my LTE? Or why I would not be getting LTE coverage?
    This was common with the Nexus 4 also. You are probably getting it when your phone is downloading data. Did you do a speed test? You can also view status while downloading something and it should show it then. Setting, About device, Status, Mobile Network type. My Network type on my S4 says LTE:14



    Did you input the APN? I have posted it below for you if you need it. Give us some other thoughts on the phone?

    Name: ATT Phone
    APN: phone
    Proxy: Not set
    Port : Not set
    User name: Not set
    Password: Not set
    Server: Not set
    MMSC: http://mmsc.mobile.att.net
    MMS proxy: proxy.mobile.att.net
    MMS port: 80
    MCC: 310
    MNC: 410
    Authentication type: None
    APN type: default,mms,supl,hipri
    APN protocol: IPv4
    APN roaming protocol: IPv4
    Enable/disable APN: APN enabled
    Bearer: Unspecified
    07-10-2013 08:22 PM
  3. jsabo's Avatar
    Having a very similar problem-- I can send texts and make calls, but I can't send MMS texts, and I have "No Internet Connection" displayed if turn off Wifi. Network Type shows LTE:10, thought.
    07-10-2013 09:13 PM
  4. planoman's Avatar
    Having a very similar problem-- I can send texts and make calls, but I can't send MMS texts, and I have "No Internet Connection" displayed if turn off Wifi. Network Type shows LTE:10, thought.
    Maybe try turning on airplane mode and turning it off to see if that jumpstarts your mobile data.
    07-10-2013 09:42 PM
  5. James Cortez's Avatar
    The problem is exactly what I thought it was. The IMEI number indicates to AT&T that it is a 4G phone not LTE. The folks at the AT&T store had no idea what I was talking about, I was finally able to get one of them to pull up the account so I could see it and once I saw the problem they gave me tech supports number (18003310500 which is the same as customer service). Once I got ahold of them they were able to fix it in the system very quick. I had to call AT&T tech support to have them recode it as an LTE device. I now have LTE working. I hope this helps others.

    This is an amazing phone. Paying the extra $450 was worth it in my opinion. It is a improvement over the iPhone 5 (so tired of iOS, yes even iOS 7) and the Nexus 4 (it has LTE, larger screen, better camera).
    07-10-2013 09:44 PM
  6. James Cortez's Avatar
    This was common with the Nexus 4 also. You are probably getting it when your phone is downloading data. Did you do a speed test? You can also view status while downloading something and it should show it then. Setting, About device, Status, Mobile Network type. My Network type on my S4 says LTE:14



    Did you input the APN? I have posted it below for you if you need it. Give us some other thoughts on the phone?

    Name: ATT Phone
    APN: phone
    Proxy: Not set
    Port : Not set
    User name: Not set
    Password: Not set
    Server: Not set
    MMSC: http://mmsc.mobile.att.net
    MMS proxy: proxy.mobile.att.net
    MMS port: 80
    MCC: 300
    MNC: 410
    Authentication type: None
    APN type: default,mms,supl,hipri
    APN protocol: IPv4
    APN roaming protocol: IPv4
    Enable/disable APN: APN enabled
    Bearer: Unspecified
    Thanks for the suggestion. Before posting on here I checked the APN settings. The IMEI number was misregistering it on their network. Have it working now.

    The phone is amazing. Great hardware, "pure" Google. No bloat, fast response, love it. Highly recommend it to anyone that can afford to put up the $650 to buy it.
    planoman likes this.
    07-10-2013 09:48 PM
  7. planoman's Avatar
    Where you on an lte phone previously? I should be able to pop my current S4 SIM into the GE S4 and it should work right?

    Or will all of these devices show up as a HSPA+ device. Most of the reviews mentioned LTE was working out of the box.

    Posted via Android Central App
    07-10-2013 09:50 PM
  8. jsabo's Avatar
    Well, 30 minutes later with customer service, and I'm still stuck-- the SIM will send picture messages in my old phone, but I only get a 3G network instead of the HPSA network I used to get, and in the S4, I get nothing, even after trying to set up a different APN with them.

    I sense a visit to a real AT&T store in my future
    07-10-2013 10:27 PM
  9. anon5664829's Avatar
    The problem is exactly what I thought it was. The IMEI number indicates to AT&T that it is a 4G phone not LTE. The folks at the AT&T store had no idea what I was talking about, I was finally able to get one of them to pull up the account so I could see it and once I saw the problem they gave me tech supports number (18003310500 which is the same as customer service). Once I got ahold of them they were able to fix it in the system very quick. I had to call AT&T tech support to have them recode it as an LTE device. I now have LTE working. I hope this helps others.

    This is an amazing phone. Paying the extra $450 was worth it in my opinion. It is a improvement over the iPhone 5 (so tired of iOS, yes even iOS 7) and the Nexus 4 (it has LTE, larger screen, better camera).
    How can you be sick of iOS 7 of you haven't even used it?don't understand your logic sorry.

    Posted via Android Central App
    07-10-2013 10:35 PM
  10. planoman's Avatar
    Are you guys using a new SIM or just swapping your current SIM?
    07-10-2013 10:36 PM
  11. S_C_B's Avatar
    Are you guys using a new SIM or just swapping your current SIM?
    I originally had an LTE AT&T phone. Today, I swapped that sim to my S4 GPE, and LTE showed up with no issues.

    Posted via Android Central App
    planoman likes this.
    07-10-2013 11:31 PM
  12. cdd543's Avatar
    No LTE issues on mine either and I'm using a nano sim. Recently had my sim in an iPhone and HTC one.

    Sent from my GT-I9505G using Tapatalk 2
    07-11-2013 12:07 AM
  13. James Cortez's Avatar
    I have been running iOS 7 beta since the day it launched.

    - - - Updated - - -

    Are you guys using a new SIM or just swapping your current SIM?
    I had to get a new sim because I went from the iPhone 5 to the S4GE
    07-11-2013 12:25 AM
  14. James Cortez's Avatar
    How can you be sick of iOS 7 of you haven't even used it?don't understand your logic sorry.

    Posted via Android Central App
    I have been running iOS 7 beta since the day it was announced. I am a developer.
    07-11-2013 12:26 AM
  15. James Cortez's Avatar
    Well, 30 minutes later with customer service, and I'm still stuck-- the SIM will send picture messages in my old phone, but I only get a 3G network instead of the HPSA network I used to get, and in the S4, I get nothing, even after trying to set up a different APN with them.

    I sense a visit to a real AT&T store in my future
    Good luck with that. I spent 45 minutes in a real AT&T store and I kept telling them what the problem was (IMEI wasn't registered as a LTE device) and finally they checked and I was right so they had me call tech support. Maybe your AT&T store will be more helpful then mine was.
    07-11-2013 12:28 AM
  16. soma4society's Avatar
    No LTE issues here either... the letters came up lickety-split. I am on AIO Wireless in the Prescott AZ area. I was previously using a Nexus 4 on the same carrier. Just popped the SIM into the S4Ge and was off to the races, trouble-free. I have yet to test MMS, however, so will post if I encounter issues there. Thus far I am very pleased with the purchase. I can already tell battery life is improved over the Nexus, which makes sense given its a 2600 vs. a 2100 mAh (I think?). At any rate, good luck to all and enjoy your new devices. Three cheers for pure Android :-)

    Posted via Android Central App
    07-11-2013 01:02 AM
  17. jsabo's Avatar
    Well, the store got it working, but they cheated-- the guy replaced my serial number in the system with the number of a demo mode +1l, at which point the network suddenly decided that my S4 was in fact an S4. No clue what's going to happen when that actual phone gets activated.

    Supposed to get a tier two call tomorrow, hopefully they can set everything right for real. I still need to see if I get LTE or not, it looks like it's not up yet in my neck of Los Angeles.
    07-11-2013 02:39 AM
  18. ITS ME DAVID's Avatar
    The problem is exactly what I thought it was. The IMEI number indicates to AT&T that it is a 4G phone not LTE. The folks at the AT&T store had no idea what I was talking about, I was finally able to get one of them to pull up the account so I could see it and once I saw the problem they gave me tech supports number (18003310500 which is the same as customer service). Once I got ahold of them they were able to fix it in the system very quick. I had to call AT&T tech support to have them recode it as an LTE device. I now have LTE working. I hope this helps others.

    This is an amazing phone. Paying the extra $450 was worth it in my opinion. It is a improvement over the iPhone 5 (so tired of iOS, yes even iOS 7) and the Nexus 4 (it has LTE, larger screen, better camera).
    Its not an improvement in fact I think its a downgrade besides the big screen nothing like the iPhone 5 I came from iPhone 5 to gs4 and am hating android not Samsung but android so many things it cant do
    07-11-2013 02:51 AM
  19. mattopotamus's Avatar
    This is the reason I have just kept my nano sim from my iphone 5 and used adapters. ATT still thinks I have an iphone on their website
    07-11-2013 06:14 AM
  20. planoman's Avatar
    I originally had an LTE AT&T phone. Today, I swapped that sim to my S4 GPE, and LTE showed up with no issues.

    Posted via Android Central App
    I also just swap my SIM and have not had any issues. I've had the same SIM since LTE came out. I even cut it down once they went to micro SIM.
    07-11-2013 07:09 AM
  21. cdd543's Avatar
    This is the reason I have just kept my nano sim from my iphone 5 and used adapters. ATT still thinks I have an iphone on their website
    Yeah me too.

    Sent from my GT-I9505G using Tapatalk 2
    07-11-2013 08:32 AM
  22. readonlyaccess@gmail.com's Avatar
    What did you specifically say to ATT support? They're telling me they can't support LTE on unlocked devices.
    07-11-2013 11:43 AM
  23. mattopotamus's Avatar
    What did you specifically say to ATT support? They're telling me they can't support LTE on unlocked devices.
    ask to talk to a supervison b.c they are lying to you. Tell them you have an unlocked phone that supports LTE and you need them to assign your account with the IMEI of an LTE phone. Just tell them to take a normal s4 and use that IMEI on your account. The IMEI's are the same for the same type of phone and just vary by a few numbers.
    07-11-2013 12:21 PM
  24. jsabo's Avatar
    FWIW, my LTE is working now.

    It does amaze me that AT&T wasn't more prepared for this phone-- it sounds like most people didn't have issues, but the fact that we're having to jump through such hoops to get things working really surprises me. I had less issues getting Pre 3's working than I did with this, including the unlocked one that I brought in from the UK. All the more reason why I'm looking to jump ship to T-Mobile...
    07-11-2013 01:59 PM
  25. cdd543's Avatar
    FWIW, my LTE is working now.

    It does amaze me that AT&T wasn't more prepared for this phone-- it sounds like most people didn't have issues, but the fact that we're having to jump through such hoops to get things working really surprises me. I had less issues getting Pre 3's working than I did with this, including the unlocked one that I brought in from the UK. All the more reason why I'm looking to jump ship to T-Mobile...
    Hah they are barely prepared for devices on their shelves so I'm not surprised.

    Sent from my GT-I9505G using Tapatalk 2
    07-11-2013 02:12 PM
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