That's how I feel about it too, however multiple chances were given and my patience is growing thin. Apparently the only way they will listen is with money at stake.
Just got off the phone with the adjuster claiming he needed to speak with staff because this was all suspicious. Of course employees will lie to save their own hides, so I don't think this is looking good.
Either way I have my paperwork in order.
Sue them in small claims court today - it's very easy. Be sure to name lots of names.
+1
If they installed it, they should take care of it. The issue in this case isn't BestBuy/GS, it's the ***** making the call to not replace the phone. This is typically due to basically having no idea how to handle this type of issue, which IMO is basically just take care of the customer.
It sounds to me like the liquid from the screen protector seeped into your phone somehow, through the front. The water damage indicators are in the back of the device nowhere near the screen. Really they should have been held liable, had you gone to a smaller store, that isn't a corporation you may have seen better results. You would think these people would have at least some ethics and morals.
This makes me feel even worse about wanting to join gs after I get my degree. And really whoever applied it should either pay to have it replaced or be fired.
Sprint GS3 Running TN's Msg and Chubbs
I have a 5 year old Australian Shepherd and she has more tech knowledge than anyone I have dealt with on the GEEK SQUAD. GEEK SQUAD are just people that could not get a job at Radio Shack.
The first mistake was putting zagg on gorilla glass 3 period. Unless you're taking 100 grit sand paper to your phone you simply do not need it. I'm almost 3 months into ownership of my S4, with not a scratch or blemish on the screen with NO screen protector.
If your that paranoid about scratching your screen put the phone in a Otterbox Defender case and you'll be good to go. It will feel like you have a brick in your pocket but your phone will be well protected front and back.
Your second mistake was letting Best Buy apply ANYTHING to your phone except their warranty. If you have that you should be golden. If you don't have their warranty program.. oops, bad on you !
Good luck getting things straightened out though, best wishes.
Posted via Android Central App on my Galaxy S4
My screen has scratches already. Not sure what people are on when they talk glass. Its no better than properly surface treated glass with a coating. It is easy to scratch.
My screen has scratches already. Not sure what people are on when they talk glass. Its no better than properly surface treated glass with a coating. It is easy to scratch.
So...? The case is resolved? Sorry, I am confused by your previous post.
Posted via Android Central App
Yup. Insurance is sending my check, should be receiving it this week or early next week.
Protect everything. Anything else is ignorance. People claim to have a scratch free device after months of use 'naked.' They must be oblivious as I've seen micro scratches within a day or two.My screen has scratches already. Not sure what people are on when they talk glass. Its no better than properly surface treated glass with a coating. It is easy to scratch.
My screen has scratches already. Not sure what people are on when they talk glass. Its no better than properly surface treated glass with a coating. It is easy to scratch.
Those aren't scratches on the glass, they're scratches on the oleo phobic coating.