10-25-2017 07:50 AM
67 123
  1. Daniel-san's Avatar
    Anyone have an idea on how to get rid of this voicemail notification? It's stuck in the notification bar and won't go away. No voice message at all. Plus, it doesn't seem like I'm getting any new voicemails.

    my service is sprint btw.
    04-12-2014 10:58 PM
  2. Debra Davis2's Avatar
    I am having the same issue....any fixes anyone?? I was told to take the phone back...
    04-13-2014 05:22 PM
  3. PAE2008's Avatar
    Having the same issue with a GS5 on my account, but not on mine. So far, I've tried on the phone app clearing the data, cache, and force stopping. Notification goes away for awhile, but anyways returns after a few hours.
    04-14-2014 07:56 AM
  4. rundown87's Avatar
    I had to go into my voicemail settings (actually call it) and deleted my settings and set it up again.

    Sent from my SM-G900P using Tapatalk
    04-14-2014 09:50 AM
  5. rundown87's Avatar
    Nevermind, don't listen to me. I just restarted my phone, and the notification is back.

    Sent from my SM-G900P using Tapatalk
    04-14-2014 09:56 AM
  6. puppies74's Avatar
    Ok I too had the same issue, actually returned the phone and BOOM it happened again....after spending 3 hours in the store and getting the Samsung rep involved this is what we did....Now I have a sprint phone so not sure about other carriers but with Sprint their is a Voicemail app that comes on the phone. You have to follow these steps....

    1. Do a hard reset on phone - be sure to back up everything because it will set the phone back to factory settings
    2. Don't set anything up don't click any icons just let the phone boot up
    3. Then go to the Voicemail APP and it will have new messages in it to welcome you to that service DELETE THEM
    4. Boom the icon goes away and I have successfully restarted my phone and everything and it has stayed away....

    Hope that helps.
    04-14-2014 03:58 PM
  7. zgroten's Avatar
    How long ago did you do this, and has the notification come back? I've been able to get it to go away for only an hour or two. Before I hard reset my phone I'd like to know if it is still working for you.

    I've discussed the issue with Sprint, the tech told me they are getting tons of calls with the same exact issue. (5 new notifications). We went through a bunch of steps. I even had him activate an old phone, then reactivate the S5, didn't work.

    On my own, I even froze both VM apps with Rom Toolbox, didn't work. I uninstalled both apps, didn't work. I deleted both apps, didn't work.
    Even Gravity Box which has an ongoing notification blocker feature doesn't recognize the notification.

    The only thing that temporarily fixes the issue is long pressing the notification, selecting app info, and either force closing or clearing the data of the phone app. I hope this gets resolved soon.


    Carrier: Sprint
    Model: Galaxy S5
    04-14-2014 09:29 PM
  8. Mikest's Avatar
    When reporting problems like this its always helpful to list the carrier so we know of its wide spread or carrier specific, well unless i missed it.
    04-14-2014 09:36 PM
  9. puppies74's Avatar
    I am sorry to report that when I woke up this morning the notification was BACK

    I am also on the Sprint Network!!!


    Hope this gets resolved...
    04-15-2014 07:35 PM
  10. Awals's Avatar
    Same issue. Notification will not go away, I thought maybe it was because I had a voice mail on my previous phone when this one was being activated, but I doubt all of you had the same situation.
    Running Sprint

    How they can figure this crap out
    04-16-2014 09:46 AM
  11. Monte53's Avatar
    I was having the same problem, found thin on the Spring Community Site

    On your device got to: Home button > Settings > Application Manager > Scroll to "All" > Phone > Clear Data. This worked for me.

    purelyberry likes this.
    04-17-2014 11:55 AM
  12. Cobravision's Avatar
    Clearing the data is a temporary fix. It comes back on reboot.

    I had a voicemail update, and deleted the two default messages that came with it. I'm hoping that takes care of it.
    04-17-2014 12:31 PM
  13. eyecon82's Avatar
    Same issue here

    -Sent from Tapatalk
    04-17-2014 12:46 PM
  14. Momaw's Avatar
    I have the same problem and I am on Sprint as well.
    04-17-2014 06:43 PM
  15. adveris's Avatar
    Spent 3 days dealing with the same problem. I even exchanged the phone. Issue is not with the phone as it is with the sprint voicemail. For some reason the voicemail server doesn't fully clear.. I have had them reset my voicemail and clear it multiple times. Every time I get a new voicemail, the same thing happens with the alert indicator. Sprint says they are working on it. I disabled the LED notification for voicemail it doesn't blink all night. Ifvthey cone up with a real fix I hope someone posts it on here.

    Samsung Galaxy S5 on Sprint network

    Posted via Android Central App
    04-20-2014 04:20 PM
  16. leish737's Avatar
    Theres a new update that just came out. I haven't had the icon come back after reboot since the update.
    mc_gusto and johncherrywood like this.
    04-23-2014 09:40 AM
  17. eyecon82's Avatar
    Theres a new update that just came out. I haven't had the icon come back after reboot since the update.
    yep same here
    johncherrywood likes this.
    04-23-2014 05:41 PM
  18. losingthefatt's Avatar
    I just go my phone today so I should have the latest software update. However, I am having the same issue.
    I am also on the Sprint network!
    johncherrywood likes this.
    04-26-2014 05:11 PM
  19. mc_gusto's Avatar
    I just go my phone today so I should have the latest software update. However, I am having the same issue.
    I am also on the Sprint network!
    What version are you running?

    Sent from my SM-G900P using Tapatalk
    johncherrywood likes this.
    04-26-2014 05:13 PM
  20. surf1's Avatar
    Must be a Sprint thing as doesn't happen on the AT&T variant nor seen anyone else say that.
    johncherrywood likes this.
    04-26-2014 05:50 PM
  21. Leafgreen's Avatar
    Same problem here on the Sprint network. I suggest everyone here go to the voicemail app and send click send feedback. The email address for that send feedback is voicemail-feedback@smithmicro.com
    also be sure to rip them one for their incompetence.
    johncherrywood likes this.
    04-28-2014 08:54 AM
  22. dewgirl99's Avatar
    I am having the same issue but my carrier is AT&T. I've had the phone for 2 weeks. It just started. I can't clear it for any length of time.
    johncherrywood likes this.
    04-29-2014 11:37 PM
  23. eyecon82's Avatar
    This issue has gone away with the latest update, no?

    It certainly did for me and a few others...

    -Sent from Tapatalk
    johncherrywood likes this.
    04-29-2014 11:44 PM
  24. quietvice's Avatar
    VZ S4 but this just happening after (finally) getting KitKat. So not carrier, not S5 specific. WTF? Not wanting to wipe.
    johncherrywood likes this.
    05-05-2014 09:18 PM
  25. fcravo's Avatar
    Quietvice, I also had the same issue where I had a new voicemail notification that wouldn't go away. It started happening only after I upgraded to 4.4.2. I tried everything, rebooting, clearing the cache, force stopping, but the notification would always return. Then, after I just couldn't take it anymore, I installed the Verizon "Software Upgrade Assistant" software. For me, every time I connected my phone to my PC I would get a pop up requesting me to install the software but I never did until now. I ran the "Repair Assistant", it took about 15 minutes to complete, but in the end it got rid of the notification. There are some cons though, the "repair" basically formatted the phone to factory settings. All accounts were wiped and all apps were deleted. However, after restarting the phone, all apps were then re-downloaded automatically but all account information was lost. I would suggest being connected to Wi-Fi for this process because of the app re-download, they were not re-loaded from a back-up file.

    Anyways, hope this helps. Anyone not on VZW, I've got nothing.

    Carrier: VZW
    Device: Galaxy S4
    Android: 4.4.2
    Computer: PC
    johncherrywood likes this.
    05-14-2014 10:59 AM
67 123

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