1. AC Question's Avatar
    I have had my Galaxy S5 for almost 2 years now and have always had the same email setup using the standard email that comes with the phone and until today i have never had any issues.
    Now all of a sudden i receive emails (sync is set to 5 min) and i receive emails i go to open the email and it says no emails available even after i get the notification that i received emails.
    the email are not deleted from the server or my PC (which is not sync to my phone) i have set up the server email so it will keep emails for 1 day. i have been using this same account for many years so i know the setting are all good, its just now the emails wont stay on the phone.
    i also have the phone set to retrieve up to 200 emails

    i hope you can assist in finding a solution Thanks
    02-29-2016 12:25 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try removing the email account from the Email app, then adding it back again.
    02-29-2016 03:53 PM
  3. Micky dees's Avatar
    Welcome to Android Central! Try removing the email account from the Email app, then adding it back again.
    I to have the same issue ,
    Have done multiple removals and addings on 3 different email apps still have the same result
    Been to Samsung did full factory reset still have the same result.
    Samsung told me that it is a server issue with the provider.
    Provider tells me that it is a phone issue.
    Uh oh getting dizzy.......
    Just need it fixed, costing me income all this time back and forth.
    Any ideas would be greatly appreciated.
    T.i.a
    M
    03-10-2016 12:06 AM
  4. ironass's Avatar
    I to have the same issue ,
    Have done multiple removals and addings on 3 different email apps still have the same result
    Been to Samsung did full factory reset still have the same result.
    Samsung told me that it is a server issue with the provider.
    Provider tells me that it is a phone issue.
    Uh oh getting dizzy.......
    Just need it fixed, costing me income all this time back and forth.
    Any ideas would be greatly appreciated.
    T.i.a
    M
    Hello and welcome to Android Central Micky dees!

    Lets see if we can sort you out.

    1. Which model of Samsung Galaxy S5, as per #1.2 of 42 Galaxy S5 models - Dummies Guide, do you have?

    2. Which exact firmware, "Version", are you on, as per #1.8 of the above guide?

    3. Which email app are you using?

    4. Who is your carrier?

    5. Who is your email provider?
    03-10-2016 04:42 AM
  5. B. Diddy's Avatar
    Also, do you know if you're using the POP3 server or the IMAP server? IMAP is preferred, since it's a more modern protocol, and doesn't download emails locally. Read more here: IMAP vs POP3
    ironass likes this.
    03-10-2016 12:27 PM

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