Why are my emails deleting themselves before I can even read them?

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AC Question

why are my emails deleting themselves before i can even read them

I have had my Galaxy S5 for almost 2 years now and have always had the same email setup using the standard email that comes with the phone and until today i have never had any issues.
Now all of a sudden i receive emails (sync is set to 5 min) and i receive emails i go to open the email and it says no emails available even after i get the notification that i received emails.
the email are not deleted from the server or my PC (which is not sync to my phone) i have set up the server email so it will keep emails for 1 day. i have been using this same account for many years so i know the setting are all good, its just now the emails wont stay on the phone.
i also have the phone set to retrieve up to 200 emails

i hope you can assist in finding a solution Thanks
 

B. Diddy

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Re: why are my emails deleting themselves before i can even read them

Welcome to Android Central! Try removing the email account from the Email app, then adding it back again.
 

Micky dees

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Re: why are my emails deleting themselves before i can even read them

Welcome to Android Central! Try removing the email account from the Email app, then adding it back again.

I to have the same issue ,
Have done multiple removals and addings on 3 different email apps still have the same result
Been to Samsung did full factory reset still have the same result.
Samsung told me that it is a server issue with the provider.
Provider tells me that it is a phone issue.
Uh oh getting dizzy.......
Just need it fixed, costing me income all this time back and forth.
Any ideas would be greatly appreciated.
T.i.a
M
 

ironass

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Mar 9, 2015
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Re: why are my emails deleting themselves before i can even read them

I to have the same issue ,
Have done multiple removals and addings on 3 different email apps still have the same result
Been to Samsung did full factory reset still have the same result.
Samsung told me that it is a server issue with the provider.
Provider tells me that it is a phone issue.
Uh oh getting dizzy.......
Just need it fixed, costing me income all this time back and forth.
Any ideas would be greatly appreciated.
T.i.a
M

Hello and welcome to Android Central Micky dees!

Lets see if we can sort you out.

1. Which model of Samsung Galaxy S5, as per #1.2 of 42 Galaxy S5 models - Dummies Guide, do you have?

2. Which exact firmware, "Version", are you on, as per #1.8 of the above guide?

3. Which email app are you using?

4. Who is your carrier?

5. Who is your email provider?
 

B. Diddy

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Mar 9, 2012
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Also, do you know if you're using the POP3 server or the IMAP server? IMAP is preferred, since it's a more modern protocol, and doesn't download emails locally. Read more here: IMAP vs POP3