Screen Dark

[LGMOfield]

Have a Sprint Samsung S5 and the screen went dark , notification light works , vibration works and can hear sounds. What os wrong?

Posted via the Android Central App

 

[mhinc]

Have a Sprint Samsung S5 and the screen went dark , notification light works , vibration works and can hear sounds. What os wrong?

Posted via the Android Central App

Sounds like a hardware issue with the screen

 

[fredo9000]

I have been dealing with the black screen issue on the S5 for a couple of weeks now. It started happening after the Marshmallow update and, interestingly, a few weeks after the warranty expired. If you Google "S5 black screen", you will get a lot of posts telling you to do a factory reset and a few Youtube videos instructing you to remove the battery and reinstall it.

It started as a black screen once a week, so I was doing the battery removal. Then it was doing it every 10 minutes, so I did the factory reset. After the reset, it was doing it once/twice a day, so I followed Verizon Support's advice and ran through the Samsung Software Repair utility. Less than an hour after the repair, it went to black screen again. I used the 3 button reboot method (Power+Volume Up+Home Screen) to restart the phone. Be careful using the 3 button method, you might inadvertently do another factory reset .

The phone was good for two days, then started doing it again. After another chat with Verizon, they are sending me a new S5 that I should have today.

After they shipped the new phone, I discovered something. When the screen goes black, rapidly press (for those who remember, think Asteroids from the 80's) the power button 8 to 12 times, the screen may come back! It's a lot less hassle than pulling the battery...

Hope it helps.