1. roy_geejay's Avatar
    Hey guys. So I am out here in a another place from my home and I was trying to upload some photos I took on my GS6E so I connected it using a another USB cable and the PC didn't recognize my phone (I missed the white cable at home!). Device Manager shows a device called MTP when I connect the phone (Should be Media Transfer Protocol). I tried using the Camera Mode (PTP) but this time it shows SAMSUNG_Android. Can anybody help me with what is going on??
    08-29-2015 12:59 AM
  2. B. Diddy's Avatar
    Are you able to try any other USB cables? Also try other USB ports in the computer.

    When you connect via USB, do you see a USB connection icon in the notification bar? If so, swipe down, tap the notification, and make sure MTP is selected on the phone.
    08-29-2015 02:01 AM

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