Black screen

[toy4x]

Anyone have any ideas what happened to my mother n laws phone?

There is just a black screen. The phone rings, but shows nothing... 100% black screen. Tried turning phone off and on.. Still nothing on the screen. She got it 4/10, so past the 14 day return. Any ideas?

Sent from my Samsung S6

 

[Almeuit]

Did she drop it or anything? It sounds like the phone / screen is damaged.

 

[jcp007]

Anyone have any ideas what happened to my mother n laws phone?

There is just a black screen. The phone rings, but shows nothing... 100% black screen. Tried turning phone off and on.. Still nothing on the screen. She got it 4/10, so past the 14 day return. Any ideas?

Sent from my Samsung S6

If there is no apparent or,obvious damage, call carrier tech support just to document and do a warranty exchange? Hopefully, if you have carrier inupsurance, file a claim if there was something accidental.

 

[toy4x]

It was fine earlier in the day. She put it in her purse, the phone rang, and black screen.. Not dropped or anything done to it... The screen just turned black. And she does have a case on it since she got it .

Sent from my Samsung S6

 

[Gator352]

It was fine earlier in the day. She put it in her purse, the phone rang, and black screen.. Not dropped or anything done to it... The screen just turned black. And she does have a case on it since she got it .

Sent from my Samsung S6

Warranty that sucka and get a new one.

Posted via the Android Central App

 

[jcp007]

Warranty that sucka and get a new one.

Posted via the Android Central App

Ditto. Hopefully your carrier is like AT&T and sends it out FedEx next day. Sorry to hear that happen. Upside is you'll be up and running soon. Call carrier tech support to document the issue and get the warranty exchange started.

 

[toy4x]

And if I never bought the insurance? Verizon should still send me a new replacement?

Sent from my Samsung S6

 

[jcp007]

And if I never bought the insurance? Verizon should still send me a new replacement?

Sent from my Samsung S6

If there is damage to the phone caused by your MIL and the phone just stopped, file a warranty exchange. A new or refurbished device is sent out. If no insurance, full replacement cost and get insurance on the line.

 

[jcp007]

And if I never bought the insurance? Verizon should still send me a new replacement?

Sent from my Samsung S6

Call Verizon. They will give you your options.

 

[toy4x]

Uhm... Figured it out...

Somehow while in the purse, uh the screen brightness got set to nothing! Lmao

I put up her screen brightness and working perfectly... Lmao

I'm so dumb

Sent from my Samsung S6

 

[Laura Knotek]

Uhm... Figured it out...

Somehow while in the purse, uh the screen brightness got set to nothing! Lmao

I put up her screen brightness and working perfectly... Lmao

I'm so dumb

Sent from my Samsung S6

I'm glad you got it sorted.

Sent from my Nexus 7 (2013) using Tapatalk

 

[jcp007]

Uhm... Figured it out...

Somehow while in the purse, uh the screen brightness got set to nothing! Lmao

I put up her screen brightness and working perfectly... Lmao

I'm so dumb

Sent from my Samsung S6

Don't worry about it. Glad there was an easy fix. Get the insurance.

 

[Gator352]

Uhm... Figured it out...

Somehow while in the purse, uh the screen brightness got set to nothing! Lmao

I put up her screen brightness and working perfectly... Lmao

I'm so dumb

Sent from my Samsung S6

Don't fret. I've done it too..

Posted via the Android Central App

 

[Wayne Sanders]

Just glad for "joy" in the end

 

[chocolatecinn]

I might have the same problem with mine. How did you change the screen brightness without seeing anything on the black screen?

 

[toy4x]

Swipe down from the top, like you would be getting into your settings. About an inch down, that is where the screen brightness would be, so slowly swipe right should adjust your brightness

Sent from my Samsung S6

 

[chocolatecinn]

thanx, I went to my phone store today and they fixed it. told me the phone just hung up itself.

 

[Calvin Ginger]

How did you get the screen to work again if you can't see anything?ii