So I got the phone on 4-10 like most folks. In spite of repeated efforts on the part of the rep (at a corporate store) to sell me cases, skins, screen protectors, half priced tablets, etc. I just kept repeating that all I wanted was the phone and nothing else. So after being badgered by this rep for over ten minutes, I finally walked out with my phone and nothing else....or so I thought.
Two days ago I got a letter from whatever outfit Verizon contracts with for insurance thanking me for being so smart as to have bought this insurance. WHAT???? Nope, didn't buy it, didn't ask for it and never would buy insurance on this or any other phone. Called Vz customer service and verified that this was, indeed, on my account. Asked to speak to a supervisor and explained the situation asking him not only to take this off my account, but indicated that was going to making an official complaint to the FCC about this and that I wanted to institute a formal complaint with Vz itself. I likened it to theft...pure and simple. And something that, in all likelihood, I would never even have been aware of if I hadn't received this letter. He assured me that an internal investigation of this would take place. Later I called the store manager in the store I was dealing with and repeated my story and complaint. He was outraged and said he would investigate this and get back to me later in the day. He did and said that the employee who did this was now subject to a period of six months intense oversight and careful monitoring and that he was reprimanded for this outrage. Vz customer service extended me a $25 credit for my inconvenience and the store itself also added another $25 credit to my account.
So, at the end of the day, Vz seems to have made every effort to do the right thing, but I point this out to others here as a public service of sorts. Watch you account carefully. There are some unscrupulous individuals out there. Be careful!
Two days ago I got a letter from whatever outfit Verizon contracts with for insurance thanking me for being so smart as to have bought this insurance. WHAT???? Nope, didn't buy it, didn't ask for it and never would buy insurance on this or any other phone. Called Vz customer service and verified that this was, indeed, on my account. Asked to speak to a supervisor and explained the situation asking him not only to take this off my account, but indicated that was going to making an official complaint to the FCC about this and that I wanted to institute a formal complaint with Vz itself. I likened it to theft...pure and simple. And something that, in all likelihood, I would never even have been aware of if I hadn't received this letter. He assured me that an internal investigation of this would take place. Later I called the store manager in the store I was dealing with and repeated my story and complaint. He was outraged and said he would investigate this and get back to me later in the day. He did and said that the employee who did this was now subject to a period of six months intense oversight and careful monitoring and that he was reprimanded for this outrage. Vz customer service extended me a $25 credit for my inconvenience and the store itself also added another $25 credit to my account.
So, at the end of the day, Vz seems to have made every effort to do the right thing, but I point this out to others here as a public service of sorts. Watch you account carefully. There are some unscrupulous individuals out there. Be careful!
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