Hello,
I purchased a Samsung galaxy S6 on June 5th. On Sunday morning it was working fine. Sunday afternoon, I tried to use it and the screen will not recognize my touch. Everything works on the phone. The screen illuminates, it rings, I can talk on the phone through my car but I cannot do anything that involves using the screen. The back button will work but that is it. Unfortunately, I have a pin code security on the phone. I took it to Sprint and they had no idea and had never seen this happen before on the this phone.
1. Does anyone know how to fix it? I have tried the reset, doesn't work.
2. Does anyone know how to get my data, like pics, off my phone considering I cannot unlock the phone because the screen doesn't respond?
PLEASE HELP. I have very important pics on my phone and they don't back up to google. UGH!
Thanks,
Jenn
I purchased a Samsung galaxy S6 on June 5th. On Sunday morning it was working fine. Sunday afternoon, I tried to use it and the screen will not recognize my touch. Everything works on the phone. The screen illuminates, it rings, I can talk on the phone through my car but I cannot do anything that involves using the screen. The back button will work but that is it. Unfortunately, I have a pin code security on the phone. I took it to Sprint and they had no idea and had never seen this happen before on the this phone.
1. Does anyone know how to fix it? I have tried the reset, doesn't work.
2. Does anyone know how to get my data, like pics, off my phone considering I cannot unlock the phone because the screen doesn't respond?
PLEASE HELP. I have very important pics on my phone and they don't back up to google. UGH!
Thanks,
Jenn