We have an old S6 that's been sitting in a drawer and we were thinking about just using it for games for our granddaughter. When we power it up and connect to our Wifi, we get a message that the phone had an abnormal factory reset and it wants us to log in with the original Samsung username and password. We dug back and found that and entered it but it will not accept the old password. In order to reset the password it wants to send an email to the original email BUT that was a @verizon.net email address that has been defunct for many years. Contacted Samsung support and they basically said we need to go to an authorized Samsung service facility and they can fix it. That's many, many miles away and we work full time, not exactly easy to get there. Is there any way around this??? All help is greatly appreciated.
Also, we have an old Note 5 that shows the battery symbol when on the charger but as soon as you remove it, it's totally dead. Never get the % charging stuff. Saw to do a reset was hold the power button and down volume for 10 seconds. This makes the screen flash when on the charger but that doesn't change anything. A non-removable battery so not sure what we can do to maybe bring that back to life.
Thanks for any help.
Also, we have an old Note 5 that shows the battery symbol when on the charger but as soon as you remove it, it's totally dead. Never get the % charging stuff. Saw to do a reset was hold the power button and down volume for 10 seconds. This makes the screen flash when on the charger but that doesn't change anything. A non-removable battery so not sure what we can do to maybe bring that back to life.
Thanks for any help.