Shop HP’s Memorial Day Sale:Save up to 61% on PCs and more!
  1. cariengon's Avatar
    On my Galaxy S6 screen, a new floating app that is in a light white circle, that looks like a remote control, appeared in the last 2 hours. Every time I click on it, it locks my screen so I can't use it and I have to do a soft reset in order to use my phone. I've gone through all Apps I have and can't find any settings in order to disable it. I've gone through the Settings/Accessibility/Dexterity and interactions and everything is already set to off. I have not downloaded any new apps, but it appears old apps were updated within the last day.

    Please someone tell me how to get rid of this? If I accidentally touch it, it causes me to have to soft reset.

    I've attempted to upload the screenshot of the app - it's in the top right corner.

    Thanks!
    Attached Thumbnails What the heck is this floating App that just showed up today?-screenshot_2016-02-04-10-38-56-1-.jpg  
    02-04-2016 11:36 AM
  2. scott_0's Avatar
    it's for quick access to the Peel remote app from the lock screen, it should open the app, you can turn it off in the Peel app
    cariengon likes this.
    02-04-2016 11:43 AM
  3. cariengon's Avatar
    Thank you so much!! I had a hard time finding that App - it's hidden in a Samsung Apps folder!! Easy fix!
    02-04-2016 12:47 PM
  4. N4Newbie's Avatar
    Interesting. Check the user feedback for Peel in the app (sorry, "play") store - tons of people having the same issue with the floating remote.
    JMitch1976 likes this.
    02-05-2016 08:21 AM
  5. anon(5719825)'s Avatar
    Can that app even be used on the phone since there is no IR?
    02-05-2016 09:37 AM
  6. N4Newbie's Avatar
    Can that app even be used on the phone since there is no IR?
    Are you sure about that?

    02-05-2016 10:10 AM
  7. anon(5719825)'s Avatar
    Are you sure about that?
    Guess it was just the Note 5 in which the IR blaster was removed. I really didn't keep up with what was on the s6 at all.
    02-05-2016 10:13 AM
  8. Javier P's Avatar
    This problem is mostly affecting S6, Note 4 and some HTC models. All of them with IR blaster.
    02-05-2016 10:23 AM
  9. anon(5719825)'s Avatar
    This problem is mostly affecting S6, Note 4 and some HTC models. All of them with IR blaster.
    The only problem I had with the Peel App is that whenever I would have my Note 4 or Note Edge next to me, the display would light up every few seconds and then go out and only stop doing this, when I would move it away from me. Once I disabled the Peel app, this problem stopped on both phones. If I enabled the app, the problem would begin all over again. I was able to tie it to the Peel app and no other app was causing this.
    02-05-2016 03:51 PM
  10. Javier P's Avatar
    I'm sure this problem is affecting users in different ways and most of them won't notice any problem at all. It must be some specific configuration in the settings or a conflict with another app. Most likely something related to the lock screen, I guess
    02-05-2016 04:28 PM
  11. JMitch1976's Avatar
    I was having the same problem. They released another update about 10 minutes ago. So far it seems to have taken care of the issue.
    Javier P likes this.
    02-05-2016 09:22 PM
  12. Javier P's Avatar
    I was having the same problem. They released another update about 10 minutes ago. So far it seems to have taken care of the issue.
    That's good news! Did they mention anything in the update notice in the Play Store? Could you post a screenshot?
    02-06-2016 08:51 AM
  13. JMitch1976's Avatar
    02-06-2016 02:12 PM
  14. Javier P's Avatar
    Thanks! I think "bug fixes" isn't enough for such a mess
    02-06-2016 03:47 PM
  15. sanjag's Avatar
    I stil have my samsung galaxy s3, working fine
    van lanning likes this.
    02-11-2016 06:48 AM
  16. ricardogsr's Avatar
    How I can delete or turn off that app. Somebody can tell me step by step please and thanks. I'm talking about the remote control icon when I touch freeze my phone.
    02-13-2016 04:49 PM
  17. lucianus_luciferus's Avatar
    settings, applications, application manager, find the peel app and uninstall/disable it
    02-14-2016 04:52 AM
  18. Wes-jmo's Avatar
    it's for quick access to the Peel remote app from the lock screen, it should open the app, you can turn it off in the Peel app
    Same problem this end on my Huawei P9. This app appeared on my phone weeka ago but I've since removed it. But this white dot on grey dot quick access tool appeared yesterday and is stuck to the side of my screen. There is no trace of the app on my phone now, any ideas peeps?
    02-26-2017 05:08 AM
  19. TEXGUY33's Avatar
    Interesting. Check the user feedback for Peel in the app (sorry, "play") store - tons of people having the same issue with the floating remote.
    I have the tiny round floater too. I constantly shows a % on its face. When I tic it, it says Done, but never goes away.
    09-11-2017 01:03 PM

Similar Threads

  1. My S pen is hard to click out
    By Tayloj92 in forum Samsung Galaxy Note 5
    Replies: 3
    Last Post: 02-09-2016, 01:06 AM
  2. Why is my front camera not working on my S3?
    By AC Question in forum Samsung Galaxy S3
    Replies: 1
    Last Post: 02-04-2016, 12:23 PM
  3. How to recover deleted apps?
    By AC Question in forum Samsung Galaxy Note 3
    Replies: 1
    Last Post: 02-04-2016, 12:18 PM
  4. Trying To Figure Out What Happened To Those Messages?
    By AC Question in forum General Help and How To
    Replies: 1
    Last Post: 02-04-2016, 11:20 AM
  5. posted link on LG G5, curious what people think
    By litchie in forum Ask a Question
    Replies: 0
    Last Post: 02-04-2016, 11:11 AM
LINK TO POST COPIED TO CLIPBOARD